Product photos are not showing when change the view type from list to grid

This topic has 4 replies, 3 voices, and was last updated 1 years, 2 months ago ago by Rose Tyler

  • Avatar: Vipul Garg
    Vipul Garg
    February 25, 2023 at 08:42


    Please check the video, when I switch the view of the products on shop from grid to list or change the number of product show on page, then product images get disappear and never show again. Video is attached bellow!AgeGbjCOs4OEhKhPBx32fzrcibS-kw?e=cere7F

    Moreover when I switch the column view, short description of the product also shows on the shop page. That need to be hidden there. video link attached below!AgeGbjCOs4OEhKhQwngPJJKQelMA4Q?e=9FlovS

    Thanks in advance
    Vipul Garg

    Please, contact administrator
    for this information.
    3 Answers
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    February 25, 2023 at 10:58

    Hello @Vipul Garg,

    1. We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (, clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

    If the issue persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

    Please note that you should take a complete backup of your site before proceeding.

    2. We are pleased to inform you that your issue has been resolved. Please clear your browser cache and revisit your site.

    Thank you for your cooperation.

    Best Regards,
    8Theme’s Team

    Avatar: Vipul Garg
    Vipul Garg
    February 25, 2023 at 22:14

    HI Tony,

    1. All cache plugins are already disabled please check from your end. I already took the backup from my end and you can do the needful changes to correct the issue. It is a very major issue which need to be resolved.

    2. I have to restore the old backup and the change you have done to hide short description from the shop page got retracted. Please do it again.


    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 26, 2023 at 10:56

    Hello, Vipul Garg,

    1/ To fix the problem, we’ve disabled “Lazy Loading for images” in the settings of the Jetpack plugin –

    2/ We’ve added custom CSS code –

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Kind Regards,
    8theme team

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