Forum Replies Created

Viewing 30 posts - 20,671 through 20,700 (of 68,231 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 26, 2023 at 09:09

    Hello, Soumya,

    WooCommerce plugin in the latest update made input hidden if it is available for 1 purchase only.
    As a temporary fix, please add the next code in child-theme/functions.php file:

    add_filter('woocommerce_quantity_input_type', function($type) {
        return 'number';
    });

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 26, 2023 at 08:56

    Hello, Arizvy,

    Private Content.

    Kind Regards,
    8theme team

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 26, 2023 at 08:51

    Hello, Inesita,

    We suggest that you open new topics on the forum for individual questions, as this will help you to receive answers more quickly.

    1/ If you would like to change the color, please go to Theme Options > Styling > https://prnt.sc/ttAx4gykbI4o

    2, 3/ Please provide us with temporary wp-admin access.

    4/ This issue is unrelated to our theme as it is coming from the WooCommerce plugin. You can activate a different theme, such as Storefront, and check how the “Addresses” are displayed; you will get the same result. We recommend that you contact the support team of the WooCommerce plugin for further assistance – https://wordpress.org/support/plugin/woocommerce/

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 26, 2023 at 08:36

    Hello, Websitedude1985,

    Would you be able to provide a video or screenshots to help us better understand your request?
    You can use Lightshot screenshot or Gyazo tool to make screenshots and share the links here, or you can use a file sharing service such as WeTransfer https://wetransfer.com/
    We appreciate your cooperation.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 26, 2023 at 08:29

    Hello, Ziga32,

    We apologize for the delay in responding.
    We would like to request FTP access. We will investigate the situation further. To create FTP access, please contact your hosting provider for assistance.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 26, 2023 at 08:20

    Hello, Websitedude1985,

    Thank you for using our theme. We apologize for the delay in responding.

    Our theme searches by title, description, SKU, posts, and pages, but does not search by tags, brands, or categories. For more information, please refer to the following link: https://www.8theme.com/topic/include-brands-in-search-results/.

    If you would like to request that this feature be added, you can post your request on our Taskboard at https://www.8theme.com/taskboard/. If it receives enough votes from other customers, our development team will consider adding it to one of our upcoming updates.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 19, 2023 at 17:10

    Hello, Isabel Lima,

    We would like to inform you that we have synchronized transitions. As a result, we kindly request that you review the translation of the Woocommerce, XStore theme, and XStore Core plugin.

    Thank you for your cooperation.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 19, 2023 at 16:58

    Hello,

    We are writing to provide you with some helpful tips to resolve the issue you are facing. Please follow the instructions below:

    1) We recommend that you contact your hosting provider and request an increase in the WordPress memory limit https://prnt.sc/oOMiW-R_OIQP

    2) Please read this article for more information on how to resolve the issue: https://elementor.com/help/publish-update-button-not-work/

    Thank you for choosing our services.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 19, 2023 at 15:42

    Hello, Mateusz,

    You can try this code:

    .woocommerce-checkout #shipping_method li {
        flex-wrap: wrap;
        position: relative;
    }
    .woocommerce-checkout #payment .payment_methods label, .woocommerce-checkout #shipping_method label {
        max-width: calc(100% - 20px);
    }
    .woocommerce-checkout #payment .payment_methods input[type=radio], .woocommerce-checkout #shipping_method input[type=radio] {
        float: left;
    }

    OR

    .cart-order-details .woocommerce-shipping-totals.shipping td {
        max-width: 260px;
    }

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 19, 2023 at 15:29

    Dear Oliver Theiß,

    We hope this message finds you well. In regards to the content displayed in the screenshot https://prnt.sc/YsbijcYvGU2z , we recommend that you create a static block using Elementor to achieve the desired result. Once you have created the static block, you can add the shortcode of the block into Single Product Builder > HTML-Block 1 > Text area.

    If you have any further questions or concerns, please do not hesitate to contact us. Our support team is always available to assist you.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 19, 2023 at 15:16

    Hello, Roteck,

    We hope this message finds you well. Based on our analysis, we have noticed that you are attempting to add a heading image to the breadcrumbs area on pages of categories and shop. However, breadcrumbs are disabled on these pages, so you can’t see image there.

    If you wish to display an image above the products, we recommend that you use the product category description area instead. You can refer to the following link for further guidance: https://prnt.sc/sSP5uFGDofrc

    If you require any further assistance, please do not hesitate to contact us. Our support team is always available to assist you.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 19, 2023 at 13:56

    Hello, Sean,

    Thanks for the reply.
    Please change that code to:

    .single-product table td, .single-product table th {
        padding: 10px;
    }
    .single-product table, .single-product th, .single-product td {
        border: 1px solid #e1e1e1;
    }

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 19, 2023 at 13:50

    Hello, Akindemiroz,

    Theme Option > General > Mobile Content Optimization > Off. Then clear cache of browser on your mobile and check the result.

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 19, 2023 at 13:44

    Hello, Roteck,

    Add content into the category description area (it can be shortcode of a static block, for example – https://prnt.sc/21yt5f2 ) , then select the position via Theme Options > WooCommerce > Shop > Shop page layout > Shop Page Banner Position.

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 19, 2023 at 13:42

    Hello, Norliden,

    Please try to disable all the third-party plugins (including cache plugins), that do not come bundled with XStore https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , clear the cache of the browser, and check then. Maybe one of the additional plugins is the reason for the problem.
    Let us know the result.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 19, 2023 at 13:30

    Hello, Ms Morbenia Morbeck,

    Edit the page using Elementor > add Products element and select a category of products to show – https://prnt.sc/jZgRqd9BdjbR , edit other settings depending on your needs.

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 19, 2023 at 13:28

    Hello, MAHDAR,

    FTP directory is empty – https://prnt.sc/mbEcVXy0OZnx
    Check the destination folder of our user, or ask your hosting provider for help with this, we need access to your WP installation.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 19, 2023 at 11:53

    Hello, MAHDAR,

    We don’t need cPanel, only FTP host, FTP username, FTP pass, FTP port.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 19, 2023 at 11:21

    Hello, Sean,

    I’ve disabled “Show Excerpt In Content Product” via Theme Options > WooCommerce > Shop > Products style to solve the problem.
    Please check Shop page now.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 19, 2023 at 11:15

    Hello, MAHDAR,

    Please provide the correct FTP access (FTP Host, FTP username, FTP pass, and FTP port).

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 19, 2023 at 11:14

    Hello, Mateusz,

    We can’t see it.
    Could you provide access to the account from which you see the mentioned situation?

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 19, 2023 at 10:55

    Hello, Sean,

    Try to use the next custom CSS code also:

    .single-product table td:first-child, .single-product table th:first-child {
        padding: 10px;
    }
    .single-product table {
        border-color: #e1e1e1;
    }

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 19, 2023 at 10:50

    Hello,

    Theme Options > Styling > Main Color.

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 19, 2023 at 10:49

    Hello,

    Do you mean these icons – https://prnt.sc/bb8W6j9JIkMr ?
    They are SVG icons, which were found or created by our designer. Sorry, I do not know the source of them to say you exactly.

    Images you get after demo content import can neither be used on a live site nor redistributed. If you want to locate the image sources to buy the license, use the image search engine https://www.tineye.com/.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 19, 2023 at 10:44

    Hello,

    Header builder > settings of Loco and Cart elements > Computed box > set margins.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 19, 2023 at 10:43

    Hello,

    Could you provide temporary wp-admin access?

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 19, 2023 at 10:41

    Hello, MAHDAR,

    The New Label takes into account the “last update or modification date” of the product.
    You can disable this label via Theme Options >> WooCommerce >> Shop Elements >> Product badges.
    If you want to change the functionality of this label, you can send a request to our dev team here – https://www.8theme.com/taskboard/

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 19, 2023 at 10:41

    Hello, EduardMihai,

    As we can see you’ve changed wp-admin access.
    If you need any other assistance, let us know, and provide temporary wp-admin access also.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 19, 2023 at 10:19

    Hello, Fahad Khalid,

    Try to add the next code in Theme Options > Theme custom CSS:

    #wc-stripe-payment-request-button-separator, .single-product .quantity~.et-or-wrapper > div {
        display: none !important;
    }
    #wc-stripe-payment-request-wrapper {
        margin-bottom: 20px;
    }
    .single-product .product-content .quantity { order:1; }
    .single-product .product-content #wc-stripe-payment-request-wrapper { order:4; }
    .single-product .product-content .single_add_to_cart_button { order:3; }
    .single-product .product-content .et-single-buy-now { order:4; }

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 19, 2023 at 10:09

    Hello,

    Try to use WooCommerce Infinite Scroll and Ajax Pagination plugin – https://www.8theme.com/documentation/xstore/plugins/woocommerce-infinite-scroll-and-ajax-pagination-settings/
    This plugin can be download from – https://www.8theme.com/downloads

    Kind Regards,
    8theme team

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    Viewing 20,700 results - 20,671 through 20,700 (of 68,231 total)
Viewing 30 posts - 20,671 through 20,700 (of 68,231 total)
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