Problem with Quantity entry on variations

This topic has 4 replies, 2 voices, and was last updated 1 years, 2 months ago ago by Rose Tyler

  • Avatar: pablostevens
    pablostevens
    Participant
    February 25, 2023 at 00:18

    Not sure if the last WC update or the last Legenda update caused this but for variable products, quantity entry is not possible on the product page.

    I changed in the theme /woocommerce/global/quantity-input.php to fix.

    I added line 33: to show the quantity because it was set to hidden.

    This allows quantity entry. but the <> buttons don’t work.

    I have the same issue with the Storefront theme, so I suspect it’s a WC thing.

    I also tried disabling all plugins except WC.

    Is there anything else that can be done to return to normal functionality?

    3 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 26, 2023 at 11:18

    Hello, Pablostevens,

    Thank you for reaching out. Unfortunately, without a URL to the product page, we are unable to verify the issue. Additionally, without access to the WordPress admin, we are unable to check your settings. If the issue is not related to the theme activated on your site, as you mentioned it persists even with Storefront, we recommend contacting the WooCommerce plugin support team at – https://wordpress.org/support/plugin/woocommerce/.

    Kind Regards,
    8theme team

    Avatar: pablostevens
    pablostevens
    Participant
    February 26, 2023 at 17:25

    Sorry meant to update this post. Just didn’t get to it. I got to the bottom of it. The client had checked “manage stock” on the parent items which cause them to be out of stock and thus the quantity entry was not possible. Turning off manage stock for the parent items for variable products solved the problem.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 27, 2023 at 10:40

    Hello, Pablostevens,

    We are glad that you figured it out. Thank you for sharing the solution.

    Kind Regards,
    8theme team

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