Variable product price button, not working

This topic has 15 replies, 3 voices, and was last updated 1 year ago ago by Rose Tyler

  • Avatar: logicnet
    logicnet
    Participant
    February 19, 2023 at 17:11

    Hi
    how to edit the price format for variable products?
    the Product price button in the customized theme, does not work
    https://www.dropbox.com/s/mn23d9suzwxw67h/Screenshot2017.23.40.png?dl=0

    14 Answers
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    February 20, 2023 at 05:57

    Hello, @logicnet,

    1. In our theme, under XStore >> Theme Options >> WooCommerce >> Shop >> Product Style, there is an option for the format of the price on variable products called “Show Only Min Price On Variable Products”. Please refer to the screenshot provided: https://postimg.cc/Hcc72hS9. Additionally, you may use any third party plugin which better meets your requirements, but please note that this is done at your own risk.

    2. Editing the price element in a single product builder is working as expected for me. Please refer to the screenshot provided: https://postimg.cc/hJggDyQP

    We kindly ask that you ensure you are using the most up-to-date version of the Theme and Core plugin. If not, please update and check back again. If you are using the latest version, please try disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://xstore.helpscoutdocs.com/article/36-included-plugins), clear the cache of your browser, and check again. It is possible that one of the additional plugins is causing the issue.

    If the issue persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

    Please note that you should take a complete backup of your site before proceeding.

    We also ask that you provide your site WP Admin URL and credentials in the private content area of this topic, so that we can look into it for you on your site.

    WP Admin URL:
    WP Admin Username:
    WP Admin Password:

    Best regards,
    8Theme’s Team

    Avatar: logicnet
    logicnet
    Participant
    February 20, 2023 at 09:32

    Hello
    thank you very much for the answer
    1. “Show Only Min Price On Variable Products” nothing happens, I mean subscription products and variations don’t listen to this setting
    2. editing Product price does not work
    i need to activate Single Product Builder ? if I activate, the page remains blank.
    it’s not from modules, i disabled all modules.
    I don’t think the Subscription module is functional with this theme.

    Please contact administrator
    for this information.
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    February 20, 2023 at 10:06

    Hello, @logicnet,

    Thank you for reaching out to us. We apologize for any confusion and would like to help you resolve your issue.

    1. In order to better understand your issue, please provide us with a more detailed explanation, if possible with some screenshots.

    2. Additionally, we suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://xstore.helpscoutdocs.com/article/36-included-plugins), clearing the cache of your browser, and checking again. It is possible that one of the additional plugins is causing the issue.

    If the issue persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly. Please note that you should take a complete backup of your site before proceeding.

    We look forward to hearing from you soon.

    Best regards,
    8Theme’s Team

    Avatar: logicnet
    logicnet
    Participant
    February 20, 2023 at 10:19

    i want to edit this: https://www.dropbox.com/s/rdr4t8fbecxo4yw/111217_logichost.ro.png?dl=0
    if I activate Single Product Builder , the page is empty, nothing loads
    https://www.dropbox.com/s/mk4k274gmsahd4n/111748_logichost.ro.png?dl=0
    I also disabled the modules, nothing happened.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    February 20, 2023 at 17:37

    Hello, @logicnet,

    We have noticed that you have not deactivated the third-party plugins on your site, which may be causing a conflict issue. We recommend disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://xstore.helpscoutdocs.com/article/36-included-plugins), clearing the cache of your browser, and checking again. It is possible that one of the additional plugins is causing the issue.

    If the issue persists, we suggest keeping all third-party plugins deactivated on your site and granting permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly. Please note that you should take a complete backup of your site before proceeding.

    We look forward to hearing from you soon.

    Best regards,
    8Theme’s Team

    Avatar: logicnet
    logicnet
    Participant
    February 22, 2023 at 10:26

    I disabled everything.
    and the problem persists
    https://www.dropbox.com/s/sglzoq3okz7cz0m/Opera%20Snapshot_2023-02-22_112429_logichost.ro.png?dl=0

    Please contact administrator
    for this information.
    Avatar: logicnet
    logicnet
    Participant
    February 24, 2023 at 10:23

    can it be fixed?

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    February 24, 2023 at 17:09

    Hello @logicnet,

    It’s really strange, We have observed that you are using PHP version 8 on your site, which may be causing unexpected issues. We kindly request that you change your site’s PHP version to 7.4 and report back to us with the results.

    If the issue persists, please provide us with your site’s FTP login details so that our development team can investigate further.

    Best Regards,
    8Theme’s Team

    Avatar: logicnet
    logicnet
    Participant
    February 24, 2023 at 19:02

    I have another website developed with this theme; this problem does not occur there and the php version is also 8 .
    I will try to solve it by configuring the whole website again.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    February 25, 2023 at 06:28

    Hello @logicnet,

    We hope you take your time and are confident that you can do it. Please do not hesitate to reach out to us if you need any assistance.

    Thank you for contacting us.
    Have a great weekend.

    Best Regards,
    8Theme’s Team

    Avatar: logicnet
    logicnet
    Participant
    February 25, 2023 at 20:27

    I installed the theme version 9.0.4 on a new domain, and the problem is still there.
    I deleted everything and then installed the theme version 9.0.1 and the problem disappeared.
    https://www.dropbox.com/s/oqbcikctztu7x7t/2023-02-25_211944.png?dl=0

    please check it yourself, “Enable Single Product Builder” does not work with version theme 9.0.4 , but with version 9.0.1 it works fine.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 26, 2023 at 10:34

    Hello, Logicnet,

    We do not have this problem on our test site.
    Unfortunately, we can’t log in to your site – https://prnt.sc/3g_vX8-J9kzl Please provide URl of page from which we will be able to log in to your site. Also, provide FTP access. To create FTP access, please contact your hosting provider for assistance.
    Waiting for your reply.

    Kind Regards,
    8theme team

    Avatar: logicnet
    logicnet
    Participant
    February 26, 2023 at 10:56

    on this domain, I installed the theme version 9.0.4 and uploaded the hosting demo.
    it was downgraded to the php 7.4 version
    and the “Enable Single Product Builder” not working

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 26, 2023 at 11:49

    Hello, Logicnet,

    I’ve activated the Single Product Builder on your site without any problem.
    Because hosting demo did not use the builder, you need to add sections and content from scratch – https://prnt.sc/r-ZvK7WEkkkl
    For example – https://prnt.sc/btjwFARILr8l Please check now.

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Kind Regards,
    8theme team

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