I am unable to play video on my product listing

This topic has 11 replies, 3 voices, and was last updated 12 months ago ago by Rose Tyler

  • Avatar: Vipul Garg
    Vipul Garg
    Participant
    February 5, 2023 at 07:34

    I have uploaded the product video on my website but I am unable to play it. Please help me with it
    Please watch the recorded video
    https://www.veed.io/view/2d4c50f7-fec9-46aa-81ab-cfdc856d55b7?panel=share

    10 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 5, 2023 at 08:40

    Hello, Vipul Garg

    In order to take a closer look, please provide us with the URL of the product and temporary wp-admin access.

    Kind Regards,
    8theme team

    Avatar: Vipul Garg
    Vipul Garg
    Participant
    February 5, 2023 at 18:06

    I have sent the details in private content

    Please contact administrator
    for this information.
    Avatar: Vipul Garg
    Vipul Garg
    Participant
    February 5, 2023 at 18:21

    HI I am also unable to setup google merchant center. Getting error ” Unable to insert site verification” .Please help me with that as well

    http://conbre.com/wp-admin/admin.php?page=wc-admin&path=%2Fgoogle%2Fsetup-mc

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 6, 2023 at 08:25

    Hello, Vipul Garg

    Please try to disable all the third-party plugins (including cache plugins), that does not come bundled with XStore https://xstore.helpscoutdocs.com/article/36-included-plugins, clear the cache of the browser, and check then. Maybe one of the additional plugins is the reason for the problem with the video.
    Let us know the results.

    Kind Regards,
    8theme team

    Avatar: Vipul Garg
    Vipul Garg
    Participant
    February 6, 2023 at 16:02

    Hi, I tried to deactivate all cache plugins but still not able to play video. Please help its urgent.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 6, 2023 at 16:16

    Hello, Vipul Garg

    Please check the Private Content area

    Kind Regards,
    8theme team

    Please contact administrator
    for this information.
    Avatar: Vipul Garg
    Vipul Garg
    Participant
    February 25, 2023 at 08:36

    Hi Rose,

    I have uploaded on the wordpress server only. I don’t know where else you are expecting me to upload. Pls guide me where else should I upload

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    February 25, 2023 at 10:48

    Hello @Vipul Garg,

    In order to upload the video to the media section of your WordPress, please refer to the screenshots provided below:

    https://postimg.cc/Cn0TY5Xz
    https://postimg.cc/S20H7jyD

    If the file size exceeds 32M, please contact your hosting provider to increase the upload size limit for your WordPress. Once the upload is complete, click on the video and copy the URL as shown in this screenshot: https://postimg.cc/JybCFjY9

    Then use the URL and it should work.

    Best Regards,
    8Theme’s Team

    Avatar: Vipul Garg
    Vipul Garg
    Participant
    February 25, 2023 at 17:16

    I have uploaded video from there only. Video file is only 21.5 mb. Issue is something else. Please check. I have shared the link of the video , please upload from your end and check.

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 26, 2023 at 10:14

    Hello, Vipul Garg,

    We regret to inform you that we are unable to upload the video to your media library ( https://prnt.sc/SqHv-jvp5HPI ).
    This issue is not related to our theme, and we suggest that you go to the Media section, find the video, click on it ( https://prnt.sc/cpJiHyBOXQ6D ), and check the URL ( https://prnt.sc/drtq1ut3CfuS ). It appears that the video is not loaded locally, and for this reason, we suggest that you upload it to YouTube or Vimeo and set the iframe code for the product ( https://prnt.sc/nCLT0q9aG_zy ).
    We hope this information is helpful.

    Kind Regards,
    8theme team

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