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Viewing 30 posts - 18,481 through 18,510 (of 68,227 total)

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Rose Tyler

Support staff

April 30, 2023 at 13:04

Hello, Juergen,

Thank you for contacting us and for using XStore.

Here is what we can see on the desktop – https://prnt.sc/bWcOq7hjK9Jf , no “zzgl. Versandkosten” text.

We would recommend you find out what plugin added “zzgl. Versandkosten” text, and contact the support team of that plugin.

Kind Regards,
8theme team

#354949 Copied In reply to: Missing link with add delivery costs at mobile version

Rose Tyler

Support staff

April 30, 2023 at 12:37

Hello, PEYO,

Thank you for your response.

Go to Products > Categories > Create categories.
Go to Products > Add products. Edit products and select category – https://woocommerce.com/document/managing-product-taxonomies/ (Info about “How to add product categories to the site menu” is also in this article).

We hope this information is helpful.

Kind Regards,
8theme team

#354948 Copied In reply to: HOW TO ADD TWO DIFFERENT SHOPS (MEN SHOP separated than WOMEN SHOP)

Rose Tyler

Support staff

April 30, 2023 at 12:34

Hello, Mady,

Thank you for your response.

You added a few sliders on the page, some sections are hidden on Responsive. Maybe there is a conflict of some sort in this particular place. Please try to create a new page > add Slides element and configure background image settings there, check it all will be shown correctly there.
Let us know results.

Kind Regards,
8theme team

#354947 Copied In reply to: XStore Theme and Elementor – Image Size and Header Display Issues on Mobile (with Screenshots)

Rose Tyler

Support staff

April 30, 2023 at 11:56

Hello, Rajeshsangwan,

We are thankful for your answer but in case you want us to help you we need to know the name of the file that causes issues on your website.
We asked you a few times to write us the name of the problem file but you didn’t provide us such information.
“et core on line 3997” – line of what exactly file??

You should know that each plugin and theme contains many many different files in the package and it is impossible to give you a fix without knowing the name of the file where the issue exists.

Please, find next information in order to help you:
1/The step-by-step way to reproduce the issue
2/The name of file the error comes from
3/Do you have such an error now? What is the page of error showing?

Waiting for your feedback!

Kind Regards,
8theme team

#354944 Copied In reply to: Facing issue with x store core and x store amp

Rose Tyler

Support staff

April 30, 2023 at 11:14

Hello, Creativesite,

Thank you for getting in touch with us.

You can create a static block with a Products element https://prnt.sc/PGs166CcL13T , then go to Single Product Builder and add this block and remove Upsell.

We hope this information is helpful.

Kind Regards,
8theme team

#354941 Copied In reply to: Recently viewed products instead of Upsell products on bottom of Single Product page

Rose Tyler

Support staff

April 30, 2023 at 11:01

Hello, Ms. Morbenia Morbeck,

Thank you for your response.

We can’t log in, unfortunately. Please check the credentials.

Thank you for your cooperation and we look forward to hearing from you soon.

Kind Regards,
8theme team

Please contact administrator
for this information.

#354940 Copied In reply to: several doubts with the configuration of woocomerce

Rose Tyler

Support staff

April 30, 2023 at 10:41

Hello, Ruth89,

Thank you for choosing XStore as your WooCommerce WordPress theme.

It looks like you tried to edit the content of the Home page using not Elementor page editor, but something else.
Go to Pages > Home page > edit with Elementor – the page is displayed just fine, but not when the editor is closed.
We would recommend you disable all 3rd party plugins, clear all cache including CDN cache, and update the theme and XStore Core plugin.

Or if your hosting does regular backups, you can contact them and ask for help to restore the site to a state without the problem.

Kind Regards,
8theme team

#354938 Copied In reply to: CSS changed on theme > larger padding/space

Rose Tyler

Support staff

April 30, 2023 at 09:58

Hello, @Stelio,

Thank you for your response.

Is your account personal or business?
Currently, we have a problem with business account connections, and we are working on solving this together with Facebook support.
If your account is personal, but you face the problem, it is caused by the security\visibility settings of your Instagram account.

Kind Regards,
8Themes Team

#354935 Copied In reply to: Instagram does not connect with the website

Rose Tyler

Support staff

April 30, 2023 at 09:58

Hello, Mady,

Thank you for getting in touch with us.

We would recommend you contact the support of the Elementor Pro plugin first.
Let us know their reply.

Kind Regards,
8theme team

#354934 Copied In reply to: Issue with Elementor Single Product Template and Background Overlay in Xstore Theme

Rose Tyler

Support staff

April 30, 2023 at 09:18

Hello, Salmi,

Thank you for your response.

Do you do this via Header Builder, by deleting the connection block https://prnt.sc/E9VUK8DpFKjE

Kind Regards,
8theme team

#354932 Copied In reply to: child theme translate dont work, nedd help please

Rose Tyler

Support staff

April 30, 2023 at 09:04

Hello, @Ricar,

Thank you for your response.

We’ve checked and do not see this problem on our test sites.

Please provide temporary wp-admin and FTP access, so we can take a closer look at the situation on your site.

To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.
To create FTP access, please contact your hosting provider for assistance.

Thank you for your cooperation and we look forward to hearing from you soon.

Kind Regards,
8theme team

#354931 Copied In reply to: The dokan plugins deactivates itself help
Rose Tyler

Support staff

April 30, 2023 at 08:48
Hello, Creativesite,

Thank you for getting in touch with us.

Please try to use the next custom CSS code:

.et_b_header-menu.et_element-top-level .item-design-dropdown .nav-sublist-dropdown ul>li>a:hover { background-color: green; }

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team
#354930 Copied In reply to: Secondary menu dropdown items background on hover
Rose Tyler

Support staff

April 30, 2023 at 08:38

Hello, Creativesite,

You’re welcome!

Kind Regards,
8theme team

#354928 Copied In reply to: Product look more structured and clean look

Rose Tyler

Support staff

April 30, 2023 at 08:38

Hello, Nafer Velaides,

Thank you for choosing XStore as your WooCommerce WordPress theme.

We would recommend you disable “Scroll To Top After Ajax Filter Action” in Theme options > WooCommerce > Shop > Shop page filter. If you do not what to disable it, please provide temporary FTP access, so we can check the situation more deeply.

To create FTP access, please contact your hosting provider for assistance.

Kind Regards,
8theme team

#354927 Copied In reply to: When selecting a category in the store it goes down

Rose Tyler

Support staff

April 30, 2023 at 08:31

Hello, Shadicent,

Thank you for contacting us and for using XStore.

The plugins included with our theme are external. We have purchased an Extended License for each of these plugins. They are fully functional and should run perfectly.

The latest plugin versions are always available. You can find them in the theme folder, and you can get them directly from us. Simply login to your account on our site ( http://www.8theme.com/my-account/), go to the https://www.8theme.com/downloads/ page, enter your purchase code, and you’ll be granted access to the appropriate archives.

Registration of these plugins is not necessary. They will function perfectly without any need for activation.

The plugin activation option was added only for those who need to get automatic updates and support directly from plugin developers. If you need this option, you will first need to purchase and register the plugin.

The Premium version of the Slider Revolution plugin does not come bundled with any theme on ThemeForest – https://help.market.envato.com/hc/en-us/articles/213762463-Bundled-Plugins

You can find the archive “Revolution sliders from XStore Demos” here – https://www.8theme.com/downloads/ It contains all sliders from our demos.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

#354926 Copied In reply to: Slider revolution premium how can i activate it

Rose Tyler

Support staff

April 30, 2023 at 08:29

Hello, Baisley,

Thank you for contacting us and for using XStore.

Could you please provide the correct wp-admin access? We need to take a closer look at the problem.

Kind Regards,
8theme team

#354925 Copied In reply to: Slidebar Widget is not shown properly…

Rose Tyler

Support staff

April 30, 2023 at 08:25

Hello, Kestutis,

Thank you for contacting us and for using XStore.

It looks like, you have run out of funds for the OpenAI account, read more – https://openai.com/pricing https://prnt.sc/UO2xxA_tn3N5
This is independent of our theme and comes from OpenAI itself.

Kind Regards,
8theme team

#354924 Copied In reply to: Hi. For Chat GBT. I have a problem. When I want generate content.
Rose Tyler

Support staff

April 30, 2023 at 08:23
Hello, Manish Singh,

Thank you for getting in touch with us.

Please add the next code in Theme Options > Theme custom CSS:

.product-view-mask3 .content-product .footer-product .add_to_cart_button { display: none; }

Go to Single Product Builder > Connection block settings > disable separator.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team
#354923 Copied In reply to: I want to remove the PIE and Add to compare button & feature from the single and shop page
Rose Tyler

Support staff

April 30, 2023 at 07:58

Hello, Alex,

Thank you for your response.

If the problem persists independently of the activated theme, it means it is not caused by XStore, so our support can’t help, unfortunately. We would recommend you contact WooCommerce support – https://wordpress.org/support/plugin/woocommerce/

We hope for your understanding.

Kind Regards,
8theme team

#354922 Copied In reply to: Checkout page not working. It keeps buffering without an end.

Rose Tyler

Support staff

April 30, 2023 at 07:34

Hello, Meghan,

Please describe the “products disappearing” problem in more detail with screenshots and URLs.

After that provide correct wp-admin and FTP access (please check them before replaying).

You can use Lightshot screenshot or Gyazo tool to make screenshots and share the links here, or you can use a file-sharing service such as WeTransfer https://wetransfer.com/ to upload ready images there and provide us with URLs.

Kind Regards,
8theme team

#354921 Copied In reply to: Getting a fatal Error code on my website

Rose Tyler

Support staff

April 30, 2023 at 07:18

Hello, Carnavaldecadiztv,

Thank you for getting in touch with us.

We’ve changed some settings in Theme Options > Speed Optimization.
1/ Please try to edit pages now.
Please note that in case a page was created using Elementor it can be edited using Elementor only, new pages you can edit by any editor you prefer.
2/ We do not see YOAST SEO plugin on your site, but XStore is compatible with this plugin.
3/ Clear the cache and check the header now.
4/ About images, please go to Dashboard > Media > images are not visible, and this is independent of our theme. We would recommend you contact your hosting provider to get assistance.

Kind Regards,
8theme team

Please contact administrator
for this information.

#354920 Copied In reply to: The page editor does not work correctly

Rose Tyler

Support staff

April 28, 2023 at 17:19

Hello, Mikel,

Thank you for getting in touch with us.

Unfortunately, there is no option to change the position by default.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

#354863 Copied In reply to: How to change position of Create an account?

Rose Tyler

Support staff

April 28, 2023 at 17:04

Hello, Salmi,

Thank you for your response.

We’ve checked the Footer on your site and do not see the problem – https://prnt.sc/0ieIYQ-K_NB-

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

#354861 Copied In reply to: child theme translate dont work, nedd help please
Rose Tyler

Support staff

April 28, 2023 at 16:41
Hello, Creativesite,

Thank you for your response.

Please edit this part of the code https://prnt.sc/utMCSts7oQRI and add
!important;

.swiper-wrapper { height: auto !important; }

Kind Regards,
8theme team
#354858 Copied In reply to: Product look more structured and clean look
Rose Tyler

Support staff

April 28, 2023 at 16:32

Hello, Mktnegocios,

Thank you for contacting us and for using XStore.

Please refer to the next screenshot – https://prnt.sc/l12SQtNlhYoA

We hope this information is helpful.

Kind Regards,
8theme team

#354857 Copied In reply to: I can’t find where to change the background color of that orange item to red

Rose Tyler

Support staff

April 28, 2023 at 16:25

Hello, Mktnegocios,

Thank you for getting in touch with us.

This is a sticky header – https://prnt.sc/rY42gFG6EHuA Please go to Theme Options > Header Builder > Header sticky background color.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

#354854 Copied In reply to: I am changing the colors of the menu and I have achieved it in the upper part when it remains static

Rose Tyler

Support staff

April 28, 2023 at 15:58

Hello, Stefano Valso,

Thank you for getting in touch with us.

We kindly suggest you to try the solution provided in this topic – https://www.8theme.com/topic/xstore-theme-not-compatible-with-polylang/

Kind Regards,
8theme team

#354851 Copied In reply to: Multilanguage with Polylang in 4 languages

Rose Tyler

Support staff

April 28, 2023 at 14:19

Hello, Tamara,

Thank you for getting in touch with us.

Please clear cache and check your site one more time.
As we can see, all works fine now.

Kind Regards,
8theme team

#354847 Copied In reply to: Not opening on Safari – Just loading and not adding products or loading mini cart

Rose Tyler

Support staff

April 28, 2023 at 14:15

Hello, Ravi,

You had incorrect permissions on the xstore folder in uploads → https://prnt.sc/Xozgwox3Lm5m . It created issues with styles on your frontend → https://prnt.sc/EHQmFGmQ6_Ir
We removed that folder and a new one was automatically created on options save action. Now there are no fatal/critical errors and frontend is normally designed. Please, check!

This demo uses Multiple headers, so the Home page header should be edited from here – https://prnt.sc/Q7wgC7X2r0xs

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

#354846 Copied In reply to: SIte appears broken after importing template

Rose Tyler

Support staff

April 28, 2023 at 13:51

Hello, Mukami,

Thank you for your response.

How/where can we see the problem? Please provide URL of product and screenshots https://prnt.sc/5q7D0lDb1dSA

You can use Lightshot screenshot or Gyazo tool to make screenshots and share the links here, or you can use a file-sharing service such as WeTransfer https://wetransfer.com/ to upload ready images there and provide us with URLs.

Kind Regards,
8theme team

#354845 Copied In reply to: Theme is Blocking a Plugin on my website
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Viewing 18,510 results - 18,481 through 18,510 (of 68,227 total)

Viewing 30 posts - 18,481 through 18,510 (of 68,227 total)

← 1 2 3 … 616 617 618 … 2,273 2,274 2,275 →

Forum Replies Created

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