Hello, Creativesite,

Thank you for getting in touch with us.

Please go to Theme Options > Haader Builder > Search > disable Categories.

Kind Regards,
8theme team

Hello, Manish Singh,

Thank you for your response.

The mentioned custom CSS code can be used to remove this – https://postimg.cc/TyL4J29X

Built-in Compare can be disabled via Theme Options > WooCommerce.

We hope this information is helpful.

Kind Regards,
8theme team

Hello, Juergen,

Thank you for contacting us and for using XStore.

Here is what we can see on the desktop – https://prnt.sc/bWcOq7hjK9Jf , no “zzgl. Versandkosten” text.

We would recommend you find out what plugin added “zzgl. Versandkosten” text, and contact the support team of that plugin.

Kind Regards,
8theme team

Hello, Mady,

Thank you for your response.

You added a few sliders on the page, some sections are hidden on Responsive. Maybe there is a conflict of some sort in this particular place. Please try to create a new page > add Slides element and configure background image settings there, check it all will be shown correctly there.
Let us know results.

Kind Regards,
8theme team

Hello, Creativesite,

Thank you for getting in touch with us.

You can create a static block with a Products element https://prnt.sc/PGs166CcL13T , then go to Single Product Builder and add this block and remove Upsell.

We hope this information is helpful.

Kind Regards,
8theme team

Hello, Ruth89,

Thank you for choosing XStore as your WooCommerce WordPress theme.

It looks like you tried to edit the content of the Home page using not Elementor page editor, but something else.
Go to Pages > Home page > edit with Elementor – the page is displayed just fine, but not when the editor is closed.
We would recommend you disable all 3rd party plugins, clear all cache including CDN cache, and update the theme and XStore Core plugin.

Or if your hosting does regular backups, you can contact them and ask for help to restore the site to a state without the problem.

Kind Regards,
8theme team

Hello, Mady,

Thank you for getting in touch with us.

We would recommend you contact the support of the Elementor Pro plugin first.
Let us know their reply.

Kind Regards,
8theme team

Hello, @Ricar,

Thank you for your response.

We’ve checked and do not see this problem on our test sites.

Please provide temporary wp-admin and FTP access, so we can take a closer look at the situation on your site.

To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.
To create FTP access, please contact your hosting provider for assistance.

Thank you for your cooperation and we look forward to hearing from you soon.

Kind Regards,
8theme team

Hello, Creativesite,

You’re welcome!

Kind Regards,
8theme team

Hello, Shadicent,

Thank you for contacting us and for using XStore.

The plugins included with our theme are external. We have purchased an Extended License for each of these plugins. They are fully functional and should run perfectly.

The latest plugin versions are always available. You can find them in the theme folder, and you can get them directly from us. Simply login to your account on our site ( http://www.8theme.com/my-account/), go to the https://www.8theme.com/downloads/ page, enter your purchase code, and you’ll be granted access to the appropriate archives.

Registration of these plugins is not necessary. They will function perfectly without any need for activation.

The plugin activation option was added only for those who need to get automatic updates and support directly from plugin developers. If you need this option, you will first need to purchase and register the plugin.

The Premium version of the Slider Revolution plugin does not come bundled with any theme on ThemeForest – https://help.market.envato.com/hc/en-us/articles/213762463-Bundled-Plugins

You can find the archive “Revolution sliders from XStore Demos” here – https://www.8theme.com/downloads/ It contains all sliders from our demos.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

Hello, Kestutis,

Thank you for contacting us and for using XStore.

It looks like, you have run out of funds for the OpenAI account, read more – https://openai.com/pricing https://prnt.sc/UO2xxA_tn3N5
This is independent of our theme and comes from OpenAI itself.

Kind Regards,
8theme team

Hello, Alex,

Thank you for your response.

If the problem persists independently of the activated theme, it means it is not caused by XStore, so our support can’t help, unfortunately. We would recommend you contact WooCommerce support – https://wordpress.org/support/plugin/woocommerce/

We hope for your understanding.

Kind Regards,
8theme team

Hello, Carnavaldecadiztv,

Thank you for getting in touch with us.

We’ve changed some settings in Theme Options > Speed Optimization.
1/ Please try to edit pages now.
Please note that in case a page was created using Elementor it can be edited using Elementor only, new pages you can edit by any editor you prefer.
2/ We do not see YOAST SEO plugin on your site, but XStore is compatible with this plugin.
3/ Clear the cache and check the header now.
4/ About images, please go to Dashboard > Media > images are not visible, and this is independent of our theme. We would recommend you contact your hosting provider to get assistance.

Kind Regards,
8theme team

Hello, Salmi,

Thank you for your response.

We’ve checked the Footer on your site and do not see the problem – https://prnt.sc/0ieIYQ-K_NB-

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

Hello, Mktnegocios,

Thank you for contacting us and for using XStore.

Please refer to the next screenshot – https://prnt.sc/l12SQtNlhYoA

We hope this information is helpful.

Kind Regards,
8theme team