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Child theme translate dont work, nedd help please

This topic has 24 replies, 2 voices, and was last updated 12 months ago ago by Rose Tyler

salmi

Participant

April 26, 2023 at 20:22

hi,
unfortunately I run into problems when starting to set the theme, I want to translate both the theme and the editor plugin, I downloaded after introduction the language file and tried to upload only I get as seen in the picture this error message, do I have to upload this language file in child theme or to original theme, unfortunately there is not this info in the doc, would appreciate help.

Please, contact administrator
for this information.

#354633 Copied Theme version: .1.0

23 Answers

Rose Tyler

Support staff

April 27, 2023 at 07:25

Hello, Salmi,

Thank you for contacting us and for using XStore.

Translation files should be uploaded to the parent theme and Core plugin.
Here you can find video tutorials – https://xstore.helpscoutdocs.com/article/30-base-theme-translation
Files that you downloaded from https://www.8theme.com/glotpress/projects/xstore/ should be renamed.

We can upload translation files on your site in case you provide us with temporary wp-admin access.
To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

#354666 Copied

salmi

Participant

April 27, 2023 at 21:33

access admin

Please contact administrator
for this information.

#354757 Copied

Rose Tyler

Support staff

April 28, 2023 at 06:07

Hello, Salmi,

Thank you for your response.

We’ve uploaded re-created translation files. You can edit translations now – https://prnt.sc/NJaAwN16RplZ https://prnt.sc/uB5kJ1yw47Uy

Kind Regards,
8theme team

#354776 Copied

salmi

Participant

April 28, 2023 at 16:56

Hello,
now I already have the next problem, simply create another link in footer goes wrong.

https://prnt.sc/OhmN503Q37Ve

#354859 Copied

Rose Tyler

Support staff

April 28, 2023 at 17:04

Hello, Salmi,

Thank you for your response.

We’ve checked the Footer on your site and do not see the problem – https://prnt.sc/0ieIYQ-K_NB-

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

#354861 Copied

salmi

Participant

April 29, 2023 at 16:29

Hi,
how do i get rid of this line?

https://prnt.sc/F-XfyRZTruSW

#354909 Copied

Rose Tyler

Support staff

April 30, 2023 at 09:18

Hello, Salmi,

Thank you for your response.

Do you do this via Header Builder, by deleting the connection block https://prnt.sc/E9VUK8DpFKjE

Kind Regards,
8theme team

#354932 Copied

salmi

Participant

April 30, 2023 at 13:51

on it goes
https://prnt.sc/cgRreaLh8eku

#354957 Copied

Rose Tyler

Support staff

April 30, 2023 at 14:30

Hello, Salmi,

Thank you for your response.

Please provide URL of the page.

Kind Regards,
8theme team

#354963 Copied

salmi

Participant

April 30, 2023 at 17:12

is deposited

Please contact administrator
for this information.

#354971 Copied

Rose Tyler

Support staff

May 1, 2023 at 06:53

Hello, Salmi,

Thank you for your response.

1/ You can delete column – https://prnt.sc/FyCJD_lmMMm1

2/ This is an image – https://prnt.sc/BIcxU5SAOu0t
You can use the image search engine https://www.tineye.com/

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

#354986 Copied

salmi

Participant

May 1, 2023 at 12:39

2/ This is an image – https://prnt.sc/BIcxU5SAOu0t

The question here was where do I get the icons?

Then I would like to remove this section on the page about us. https://prnt.sc/5S7CXoZ3I89Z

#355019 Copied

Rose Tyler

Support staff

May 1, 2023 at 14:14

Hello, Salmi,

Thank you for your response.

“The question here was where do I get the icons?” – images for demos were prepared by our designer. Your question is unclear to us because this is not about theme functionality, but about content. It looks like you ask us where to get images and content for your site, but it is up to you and maybe to your content manager/designer.
We hope for your understanding.

“Then I would like to remove this section on the page about us. https://prnt.sc/5S7CXoZ3I89Z” – edit page and remove prefooter – https://prnt.sc/qJsjRCcnp8q8

Please open up new topics for new questions – https://www.8theme.com/forums/xstore-wordpress-support-forum/

Kind Regards,
8theme team

#355037 Copied

salmi

Participant

May 1, 2023 at 19:15

hi, 1. a display error in the footer where the shopping cart mini icon appears, it is not displayed kompett.
https://prnt.sc/EXnsRRO2h7BV

2. how can i change this sentence?

https://prnt.sc/-OGMQ-K20HJJ

#355057 Copied
Rose Tyler

Support staff

May 2, 2023 at 10:09
Hello, Salmi,

Thank you for your response.

Please open up new topics for new questions – https://www.8theme.com/forums/xstore-wordpress-support-forum/

1/ You are using an additional plugin there.
We do not give a guarantee for full theme compatibility with all existing 3rd party plugins. Sometimes, not always, you need additionally customize the theme or plugin to make them work together. Unfortunately, it’s not possible for the author to make the theme compatible with all the existing plugins and additional customization is outside the scope of our basic support.
The next custom CSS code can be used to remove the button:
```
.etheme-sticky-cart .payment_method_stripe_googlepay {
    display: none !important;
}
```
2/ https://prnt.sc/y1MsQYveYLmC

Kind Regards,
8theme team
#355109 Copied
salmi

Participant

May 2, 2023 at 11:46

Hi, thanks a lot , slowly making progress. the pages added below sometimes disappear completely and when I add new ones they don’t appear straight below each other.

https://prnt.sc/8FNoK4Ak20qi

#355122 Copied

Rose Tyler

Support staff

May 2, 2023 at 13:21

Hello, Salmi,

Thank you for your response.

Please check the next screenshot – https://prnt.sc/2EjRTZOtIrK3 , so you need to seo 0px padding – https://prnt.sc/C2bCxsP6T3-U

Kind Regards,
8theme team

#355142 Copied

salmi

Participant

May 2, 2023 at 15:00

Hi, I have set in the store free shipping from 100, but here it is not adjusted, I have to set that somewhere else, but that would not be customer friendly.

https://prnt.sc/etYIdA6Rp_Ek

#355162 Copied

Rose Tyler

Support staff

May 2, 2023 at 15:36

Hello, Salmi,

Thank you for your response.

Please read this article – https://xstore.helpscoutdocs.com/article/134-progress-bar

Kind Regards,
8theme team

#355171 Copied
Tagged: child theme, help, support, themes, translate, woocommerce, wordpress
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Child theme translate dont work, nedd help please

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