Hello, Catholicans,

Thank you for getting in touch with us.

This behavior is caused by custom CSS code on your site. Remove the custom code part by part to find out what exactly code caused this problem.

We hope this information is helpful.

Kind Regards,
8theme team

Hello, @Catholicans,

No, we did not test such plugins with our theme, so can’t give you a solid recommendation.

We would recommend you test different “Design Types” in Theme Options > WooCommerce > Shop > Products design.

We hope this information is helpful.

Best Regards,
8Theme’s Team

Hello, Juergen,

Thank you for your response.

“Did you forget to send me a css regarding the EUR?” – no, here is the reply – https://prnt.sc/Jn6OEKfsDYom

Kind Regards,
8theme team

Hello, Juergen,

Thank you for getting in touch with us.

“Could you please remove the two EUR?” – we would recommend you contact WooCommerce plugin support , because this is independent of our theme, and it can’t be correctly fixed using custom CSS code.

“Is there a way to remove the three bullet points in the bank details?” – Please use the next custom CSS code:

.wc-bacs-bank-details li {
    list-style: none;
}

“Can you increase the space between “READ OUR PRIVACY POLICY” and ” UNSERE BANKVERBINDUNG” a little bit?” –

.woocommerce-bacs-bank-details {
    margin-top: 30px;
}

Kind Regards,
8theme team

Dear, Rajeshsangwan,

Please let us know what should we do to be able to see the same fatal error as you. What page do we need to open and with what actions?
We checked your Home page and all is fine from mobile.
Have you cleared the cache? Try to check the Home page from different mobile devices.
We are waiting for your reply!

Kind Regards,
8theme team

Hello, M. Alaei,

Thank you for your response.

Please try to use the next custom CSS code:

.single-product .swipers-couple-wrapper .swiper-wrapper img {
    padding: 2px !important;
}

Kind Regards,
8theme team

Hello, Marie,

Thank you for your response.

You are using an additional plugin for the waitlist. Have you tried to contact the support of the plugin?

We do not give a guarantee for full theme compatibility with all existing 3rd party plugins. Sometimes, not always, you need additionally customize the theme or plugin to make them work together. Unfortunately, it’s not possible for the author to make the theme compatible with all the existing plugins and additional customization is outside the scope of our basic support.

1/ Is the button visible when our single product builder is disabled?
2/ Is the button visible when the default WooCommerce theme – Storefront is activated?

Kind Regards,
8theme team

Hello, M. Alaei,

Thank you for your response.

We do not see any screenshots from you.

We’ve checked your single product page and can see the border. Please check the screenshot in the Private Content area.

Kind Regards,
8theme team.

Hello, Catholicans,

Thank you for your response.

By checking it is solved – https://prnt.sc/-ySdUV9Y8lO6 https://gyazo.com/39980708a39f118f36b3415770c27d4d

Please clear the cache one more time and check, or test it from another browser/device.

Best Regards,
8Theme’s Team

Hello, Combizopp,

Thank you for contacting us and for using XStore.

We would recommend you contact support of the WooCommerce plugin first – https://wordpress.org/support/plugin/woocommerce/

By default our support can help you only with existing options or minor CSS customization. If you need help with PHP customization you need to submit request to customization team.

If you have any other questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

Hello, Niddy,

Thank you for getting in touch with us.

1/ When the plugin is disabled the sub-total is correct?
2/ Please try to test how it works with the default WooCommerce theme – Storefront activated on your site. The mentioned plugin is not an official one from WooCommerce, so the problem may be caused by the latest WC update.

Kind Regards,
8theme team

Hello, Marie,

Thank you for your response.

Could you please, share with us next details:
1/ Order id that could be for testing
2/ How that details are added to order? Do you use an extra plugin for this?
3/ Where this information could be found by checking the order from admin?

Thank you for your cooperation and we look forward to hearing from you soon.

Kind Regards,
8theme team

Hello, Baisley,

As we can see you have changed wp-admin access.

Did you edit PreFooter static block? Were you able to see your changes, like new elements, on the frontend?

https://prnt.sc/QfRzxii1NH6M – you have this space because there is more content in the left sidebar on this page, you can edit the content depending on your needs.
Also, please read this article about image size for product images – https://www.8theme.com/documentation/xstore/woocommerce/product-images/
Go to Appearance > Customize > WooCommerce > Product Images > select Uncropped and regenerate thumbnails – https://wordpress.org/plugins/regenerate-thumbnails/

https://prnt.sc/7H2kBmja3usQ – links can be added in the settings of these banner elements, for example – https://prnt.sc/z5fjYguHflOd
Do you want to create a page with New products? Please go to Pages > Add new > edit the page using Elementor > add Product grid element.

https://prnt.sc/TSt9ZfFusfgA – this request is a bit unclear for us. Please describe the desired result in more detail. “Custom jewelry” do you mean a single page of a particular product?

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

Hello, Rajeshsangwan,

We did not rename the folders.

“In case you can reproduce the steps to have such fatal error, please, share in details.

We are waiting for your detailed reply.”

Kind Regards,
8theme team

Hello, Webpat,

Thank you for your response.

Section Setting > Advanced > Responsive, please read more in the documentation of the Elementor plugin – https://elementor.com/help/mobile-editing/

We hope this information is helpful.

Kind Regards,
8theme team