Please clear cache and check your site one more time.
As we can see, all works fine now.
Kind Regards,
8theme team
Rose Tyler
Support staff
April 28, 2023 at 14:15
Hello, Ravi,
You had incorrect permissions on the xstore folder in uploads → https://prnt.sc/Xozgwox3Lm5m . It created issues with styles on your frontend → https://prnt.sc/EHQmFGmQ6_Ir
We removed that folder and a new one was automatically created on options save action. Now there are no fatal/critical errors and frontend is normally designed. Please, check!
This demo uses Multiple headers, so the Home page header should be edited from here – https://prnt.sc/Q7wgC7X2r0xs
If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.
You can use Lightshot screenshot or Gyazo tool to make screenshots and share the links here, or you can use a file-sharing service such as WeTransfer https://wetransfer.com/ to upload ready images there and provide us with URLs.
Kind Regards,
8theme team
Rose Tyler
Support staff
April 28, 2023 at 13:49
Hello, Creativesite,
Thank you for your response.
“Is it possible to have the title start in the first line?” – it is not possible, unfortunately.
If you have any other questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.
Kind Regards,
8theme team
Rose Tyler
Support staff
April 28, 2023 at 13:39
Hello, Catholicans,
Thank you for getting in touch with us.
This behavior is caused by custom CSS code on your site. Remove the custom code part by part to find out what exactly code caused this problem.
We hope this information is helpful.
Kind Regards,
8theme team
Rose Tyler
Support staff
April 28, 2023 at 13:36
Hello, Catholicans,
Thank you for getting in touch with us.
Unfortunately, there is no such option available.
If you have any other questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.
Kind Regards,
8theme team
Rose Tyler
Support staff
April 28, 2023 at 13:34
Hello, @Catholicans,
No, we did not test such plugins with our theme, so can’t give you a solid recommendation.
We would recommend you test different “Design Types” in Theme Options > WooCommerce > Shop > Products design.
We hope this information is helpful.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
April 28, 2023 at 13:30
Hello, @HideIDK,
You may install the next patch https://prnt.sc/6a_JaTEugcGM #9123463
and when generating, please select the content type as “Custom” – https://prnt.sc/Ywsu-tzjUQcx , then requests will be processed without our templates, just like in ChatGPT.
Thank you for your response.
Please describe your request in more detail. Right now, it is a bit unclear to us.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
April 28, 2023 at 13:03
Hello, Juergen,
Thank you for getting in touch with us.
“Could you please remove the two EUR?” – we would recommend you contact WooCommerce plugin support , because this is independent of our theme, and it can’t be correctly fixed using custom CSS code.
“Is there a way to remove the three bullet points in the bank details?” – Please use the next custom CSS code:
.wc-bacs-bank-details li {
list-style: none;
}
“Can you increase the space between “READ OUR PRIVACY POLICY” and ” UNSERE BANKVERBINDUNG” a little bit?” –
We were able to log in, but FTP access is needed to do fixed in files.
Please provide us with FTP access.
Kind Regards,
8theme team
Rose Tyler
Support staff
April 28, 2023 at 10:55
Dear, Rajeshsangwan,
Please let us know what should we do to be able to see the same fatal error as you. What page do we need to open and with what actions?
We checked your Home page and all is fine from mobile.
Have you cleared the cache? Try to check the Home page from different mobile devices.
We are waiting for your reply!
Kind Regards,
8theme team
Please contact administrator for this information.
Rose Tyler
Support staff
April 28, 2023 at 10:41
Hello, M. Alaei,
Thank you for your response.
No, all will be fine after updating.
If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.
We checked the code of WooCommerce and found they add such info using «woocommerce_email_before_order_table» hook-> https://prnt.sc/L58hyYx_M_eO . Our builder has an element named «WC Hook» -> https://prnt.sc/DRAgyEwzXwETt and there is option to choose what hook should be added in the template. It means that you can add that element to your template and choose «woocommerce_email_before_order_table» hook from the list of available hooks https://prnt.sc/Q1dL-kXtKvLP . After that, you should check how it works. Note: it does not work for testing emails so you need to place real order and check then.
Waiting for your reply!
Kind Regards,
8theme team
Rose Tyler
Support staff
April 28, 2023 at 10:03
Hello, Marie,
Thank you for your response.
You are using an additional plugin for the waitlist. Have you tried to contact the support of the plugin?
We do not give a guarantee for full theme compatibility with all existing 3rd party plugins. Sometimes, not always, you need additionally customize the theme or plugin to make them work together. Unfortunately, it’s not possible for the author to make the theme compatible with all the existing plugins and additional customization is outside the scope of our basic support.
1/ Is the button visible when our single product builder is disabled?
2/ Is the button visible when the default WooCommerce theme – Storefront is activated?
Kind Regards,
8theme team
Rose Tyler
Support staff
April 28, 2023 at 09:59
Hello, Niddy,
Thank you for letting us know.
If you require our assistance, please provide answers to the two questions we asked in our previous reply.
Kind Regards,
8theme team
Rose Tyler
Support staff
April 28, 2023 at 09:55
Hello, M. Alaei,
Thank you for your response.
We do not see any screenshots from you.
We’ve checked your single product page and can see the border. Please check the screenshot in the Private Content area.
Kind Regards,
8theme team.
Please contact administrator for this information.
Rose Tyler
Support staff
April 28, 2023 at 09:41
Hello, Alex,
Thank you for your response.
Do you mean the problem persists even with the Storefront theme activated? Please let us know.
In case the problem persists with our theme only, please provide FTP access. In another case, we would recommend you to contact the support of WooCommerce plugin because we can see a js error from WC – https://prnt.sc/2-JTj_aR86oA via the browser console.
Please clear the cache one more time and check, or test it from another browser/device.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
April 28, 2023 at 09:26
Hello, Catholicans,
Please check now, it should be better.
There is no possibility to achieve exactly the mentioned design, because of the header content structure, unfortunately.
By default our support can help you only with existing options or minor CSS customization. If you need help with PHP customization you need to submit request to customization team.
If you have any other questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.
Kind Regards,
8theme team
Rose Tyler
Support staff
April 28, 2023 at 09:14
Hello, @HideIDK,
You’re welcome!
If you have any other questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.
Kind Regards,
8theme team
Rose Tyler
Support staff
April 28, 2023 at 09:13
Hello, Niddy,
Thank you for getting in touch with us.
1/ When the plugin is disabled the sub-total is correct?
2/ Please try to test how it works with the default WooCommerce theme – Storefront activated on your site. The mentioned plugin is not an official one from WooCommerce, so the problem may be caused by the latest WC update.
Kind Regards,
8theme team
Rose Tyler
Support staff
April 28, 2023 at 08:59
Hello, Ravi,
Thank you for the response.
We can’t log in – https://prnt.sc/xPexSRptTu-E
Please provide FTP access.
To create FTP access, please contact your hosting provider for assistance.
Kind Regards,
8theme team
Rose Tyler
Support staff
April 28, 2023 at 07:48
Hello, Marie,
Thank you for your response.
Could you please, share with us next details:
1/ Order id that could be for testing
2/ How that details are added to order? Do you use an extra plugin for this?
3/ Where this information could be found by checking the order from admin?
Thank you for your cooperation and we look forward to hearing from you soon.
Kind Regards,
8theme team
Rose Tyler
Support staff
April 28, 2023 at 07:46
Hello, Octavio,
Thank you for your response.
In this case, please provide temporary FTP access, so we can take a closer look.
To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.
To create FTP access, please contact your hosting provider for assistance.
Kind Regards,
8theme team
Rose Tyler
Support staff
April 28, 2023 at 07:37
Hello, Baisley,
As we can see you have changed wp-admin access.
Did you edit PreFooter static block? Were you able to see your changes, like new elements, on the frontend?
https://prnt.sc/7H2kBmja3usQ – links can be added in the settings of these banner elements, for example – https://prnt.sc/z5fjYguHflOd
Do you want to create a page with New products? Please go to Pages > Add new > edit the page using Elementor > add Product grid element.
https://prnt.sc/TSt9ZfFusfgA – this request is a bit unclear for us. Please describe the desired result in more detail. “Custom jewelry” do you mean a single page of a particular product?
If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.
