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The dokan plugins deactivates itself help

This topic has 6 replies, 3 voices, and was last updated 12 months ago ago by Rose Tyler

Ricar

Participant

April 29, 2023 at 01:56

Every time I activate the DOKAN plugins it deactivates by itself, here I send you a video of what happens

Please, contact administrator
for this information.

#354872 Copied Theme version: 9.1.2

5 Answers

Tony Rodriguez

Support staff

April 29, 2023 at 05:48

Hello, @Ricar,

We kindly request that you check the issue by activating the default WordPress Theme, such as Twenty Twenty-Three, to ensure that the issue persists regardless of the theme.

If the issue persists, it would indicate that the issue is not related to our theme and you would need to reach out to the WooCommerce or Dokan support for assistance.

If the issue is resolved with the default WordPress theme, it should also be resolved with our theme.

Best Regards,
8Theme’s Team

#354883 Copied

Ricar

Participant

April 29, 2023 at 15:17

Activate the default theme and it works fine, it only passes the problem when I activate your theme u.u

#354908 Copied

Rose Tyler

Support staff

April 30, 2023 at 09:04

Hello, @Ricar,

Thank you for your response.

We’ve checked and do not see this problem on our test sites.

Please provide temporary wp-admin and FTP access, so we can take a closer look at the situation on your site.

To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.
To create FTP access, please contact your hosting provider for assistance.

Thank you for your cooperation and we look forward to hearing from you soon.

Kind Regards,
8theme team

#354931 Copied

Ricar

Participant

April 30, 2023 at 16:35

Here I send you the accesses:

Please contact administrator
for this information.

#354968 Copied

Rose Tyler

Support staff

May 1, 2023 at 06:48

Hello, @Ricar,

Thank you for your response and wp-admin access.

Please do not use MultiVendorX and Dokan plugins at the same time. Both plugins are for vendors, so you need to select only 1 of them. When MultiVendorX is disabled, the Dokan can be activated and used.

Best Regards,
8Theme’s Team

#354985 Copied
Tagged: deactivate, dokan, help, plugin, support, woocommerce, wordpress
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