Hello, Gleambiotech,

Thank you for your response.

https://prnt.sc/F8c68p13skBX – we can’t connect. Please check the credentials.

Kind Regards,
8theme team

Hello, Shirley Djaka,

Thank you for choosing XStore as your WooCommerce WordPress theme.

We’ve disabled Elementor Pro on your site and products on Shop page and Categories are visible now. You can contact support of Elementor Pro plugin to get further asistance.

About the Header of your Home page, please edit it via Theme options > Header Builder > Multiple headers – https://prnt.sc/rETvKnGmBfAi

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

Hello, Baisley,

Thank you for your response.

BE ATTENTIVE and don’t place the private information in the general message area because all the visitors have access to that information.
We’ve edited your reply and moved access into the Private Content area.

You have more than three thousand products on your website. It would take a long time to manually add them to categories. You need a personal content manager or do it yourself, for example – https://prnt.sc/VqBZja74CVnT
Sorry, but we are not a personal content manager.

Did you import all these products? On-site from where they were taken, products were associated with correct categories? In this case, we would recommend you contact support of WooComerce plugin, so they help you to import products together with categories and associate them automatically. Likely you will need to delete current categories and products and do the correct import then. This is independent of the theme, so we ask you to contact WooCommerce support – https://wordpress.org/support/plugin/woocommerce/

We hope for your understanding.

Kind Regards,
8theme team

Hello, Loool,

Thank you for contacting us and for using XStore.

Please follow next steps:
1/ Edit attribute > re-select type > Save https://prnt.sc/fZfUJ2-7p0YT
2/ Go to WooCommerce > Status > Tools > Regenerate the product attributes lookup table.

If this doesn’t help, please provide temporary wp-admin access, so we can take a closer look at the problem.

To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.

Kind Regards,
8theme team

Hello, PR,

Thank you for getting in touch with us.

The next custom CSS code can be used to remove filters:

.main-products-loop .filter-wrap {
    display: none !important;
}

“Is the only way to edit the filters is via a 3rd party plugin?” – we would recommend you contact support of WooCommerce about this – https://wordpress.org/support/plugin/woocommerce/

We hope this information is helpful.

Kind Regards,
8theme team

Hello, Baisley,

Thank you for getting in touch with us.

Please read about adding products to categories in this article – https://woocommerce.com/document/managing-product-taxonomies/

We do not have correct temporary wp-admin access to your site, so we can’t do this for you.

Kind Regards,
8theme team

Hello, LoveNestle,

Private Content

Best Regards,
8Theme’s Team

Hello, Mady,

Thank you for your response.

According to the fact you are using the Elementor Pro plugin and you are the client of their premium support we recommend you contact with the plugin and wait for their answer.
This time to check if that problem is not related to our theme, you may check how it works with the default WooCommerce theme – StoreFront.

Kind Regards,
8theme team

Hello, Marta,

Thank you for your response.

We suggest that you consult the documentation of WPML or contact their support, as this is a feature of the WPML plugin, not our theme. We are only able to provide assistance with our theme settings.

We hope for your understanding.

Kind Regards,
8theme team

Hello, @Ricar,

Thank you for your response and wp-admin access.

Please do not use MultiVendorX and Dokan plugins at the same time. Both plugins are for vendors, so you need to select only 1 of them. When MultiVendorX is disabled, the Dokan can be activated and used.

Best Regards,
8Theme’s Team

Hello, Lotshop.pk,

Thank you for contacting us and for using XStore.

Please try to test how it works with the default WooCommerce theme – Storefront activated on your site.
We need to find out if the situation is caused by XStore or by something else.

Kind Regards,
8theme team

Hello, @Stelio,

Thank you for your response.

I’m sorry to hear that you are experiencing issues with the Instagram API. The error message you are receiving indicates that there is an issue with your developer role on the Instagram API platform. It is possible that your role may not have sufficient permissions to perform the action you are trying to take.

To resolve this issue, you may need to contact the Instagram API support team and request an update to your developer role. Alternatively, you may want to check if there are any updates or changes to the API that you need to be aware of, which may have caused the issue.

In the meantime, you can also try to troubleshoot the issue by checking if your access token is valid and if your API requests are formatted correctly. You can also try to test your API requests using a tool like Postman to see if you can get a successful response.

I hope this helps.

Kind Regards,
8Themes Team

Hello, Inesita,

Thank you for getting in touch with us.

Do you use Business Instagram account type?
Currently, we have a problem with business account connections, and we are working on solving this together with Facebook support.
We apologize for any inconvenience this may have caused.
Thank you for your understanding.

Kind Regards,
8Themes Team

Hello, Creativesite,

Thank you for choosing XStore as your WooCommerce WordPress theme.

Please check “Price {{Et_price}} For Count:” value in XStore > Sales Booster > Cart / Checkout Pages.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

Hello, Mohamed Emad,

Thank you for contacting us and for using XStore.

You do not need to turn on everything. Please check the conversation and screenshots of settings from this topic – https://www.8theme.com/topic/xstore-facebook-or-google-login-not-working/

We hope this information is helpful.

Kind Regards,
8theme team