Forum Replies Created

Viewing 30 posts - 18,301 through 18,330 (of 68,227 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 4, 2023 at 12:39

    Hello, Ministry Of Concrete,

    Thank you for the reply.

    FTP directory is empty – https://prnt.sc/goZ9WB6Xuhx1
    Check the destination folder of our user, or ask your hosting provider for help with this, we need access to your WP installation.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 4, 2023 at 12:32

    Hello, Stelio,

    Thank you for your response.

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 4, 2023 at 12:31

    Hello, Ministry Of Concrete,

    Thank you for your response.

    Could you please provide FTP access?
    To create FTP access, please contact your hosting provider for assistance.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 4, 2023 at 12:26

    Hello, Fantasy Prints,

    Thank you for your response.

    Please change the code to:

    .et_element.connect-block-element-vfzhX > div, .et_element.connect-block-element-vfzhX > form.cart {
        margin: 0px 5px !important;
    }
    .mobile-header-wrapper .dgwt-wcas-search-icon path {
        fill:#222 !important;
    }

    on https://fantasyprints.co.uk/

    This is not a universal code. You are using a 3rd party plugin for the search, so we would recommend you contact support team of the plugin to get help for all sites with it.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 4, 2023 at 12:21

    Hello, Invis,

    Have you contacted support of Elementor plugin?

    Please provide some screenshots or a video of problems.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 4, 2023 at 12:17

    Hello, Manish Singh,

    Thank you for understanding.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 4, 2023 at 12:16

    Hello, Oshrat,

    Thank you for your response.

    Please provide temporary wp-admin and FTP access, so we can take a closer look at the situation on your site.

    To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.
    To create FTP access, please contact your hosting provider for assistance.

    Thank you for your cooperation and we look forward to hearing from you soon.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 4, 2023 at 11:05

    Hello, PR,

    Thank you for contacting us and for using XStore.

    1/ Please check examples of menus from our demos – https://xstore.8theme.com/elementor/demos/marseille03/
    You can create static blocks with any content you want (in most cases), and then add blocks into menu in site header.
    Please watch this video – https://youtu.be/JiI6qDaVtY4

    2/ Please check our demos to find out how the menu works with XStore theme. If the mega menu was created using static block it can be displayed correctly for desktop devices only. If mega menu was created in the default way, it can be shown for mobile too – https://www.8theme.com/documentation/xstore/menu-set-up/mega-menu/

    3/ We did not test this plugin with our theme, so we can’t give you a solid response. You can test by yourself. Sorry, but we do not provide support for 3rd party plugins. We hope for your understanding.

    4/ There is no such feature available, unfortunately. You can post a request to our dev team here – https://www.8theme.com/taskboard/

    5/ Likely you will be needed to create a separate menu for mobile.

    We hope this information is helpful.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 4, 2023 at 10:48

    Hello, Oshrat,

    Thank you for contacting us and for using XStore.

    Please make sure that Testimonial is enabled via Theme Options > General.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 4, 2023 at 10:47

    Hello, Fantasy Prints,

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 4, 2023 at 10:40

    Hello, i-Visio,

    Thank you for your response.

    We would be glad to help you with this question, however, the mentioned functionality is independent of our theme and it comes from WooCommerce plugin. We suggest that you contact WooCommerce support for further assistance.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 4, 2023 at 10:38

    Hello, Loool,

    Thank you for your response.

    Our Product categories element has a Column option for Desktop only, without responsive settings for it – https://prnt.sc/q-7MjKSq9Y8Z It shows 1 column for mobile, by default.
    You can set 3 items per row using the next code in Theme Options > Theme custom CSS > Mobile:

    .elementor-element .category-grid {
        width: 33% !important;
        padding: 10px !important;
    }

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 4, 2023 at 09:54

    Hello, Namaste,

    Thank you for getting in touch with us.

    Please try to use the next custom CSS code:

    .quick-view-popup .sales-booster-safe-checkout img {
        min-height: auto !important;
    }

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 4, 2023 at 09:52

    Hello, Fantasy Prints,

    Thank you for the reply.

    1/ It is because of this custom CSS code – https://prnt.sc/i15ALayb5SFu

    2/ The search icon is here https://prnt.sc/AKhMiy8sa0xh but it seems there is no enough space on the header.
    You may add the next code in Theme Custom CSS > Mobile:

    .et_element.connect-block-element-vfzhX > div, .et_element.connect-block-element-vfzhX > form.cart, .et_element.connect-block-element-vfzhX > .price {
        margin: 0px 5px;
    }
    .mobile-header-wrapper .dgwt-wcas-search-icon path {
        fill:#222;
    }

    then you will get – https://prnt.sc/UXG85cugd-4k

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 4, 2023 at 09:42

    Hello, Abbdul Rahman,

    Thank you for your response.

    Please check the Position option in Theme Options> WooCommerce > Shop Elements > Variation Swatches.

    Or to give us the ability to check your settings, please provide temporary wp-admin access via the Private Content area here.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 4, 2023 at 09:30

    Hello, Amy V,

    Thank you for your response.

    For temporary FTP access, you can use any email you want.
    For “noreply@8theme.com” we wouldn’t be able to get letters.
    Please provide us with FTP access: FTP host, FTP username, FTP password, FTP port, FTP encryption.

    Kind Regards,
    8theme team

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 4, 2023 at 09:27

    Hello, Jennifer,

    Thank you for your response.

    Please try to use the next code:

    preview li.sten-li-disabled span:before, .st-swatch-disabled-cross-line.st-swatch-preview li.sten-li-disabled span:before {
        background: linear-gradient(to top left,rgba(0,0,0,0) 0,rgba(0,0,0,0) calc(50% - 0.8px),#222 50%,rgba(0,0,0,0) calc(50% + 0.8px),rgba(0,0,0,0) 100%),linear-gradient(to top right,rgba(0,0,0,0) 0,rgba(0,0,0,0) calc(50% - 0.8px),#222 50%,rgba(0,0,0,0) calc(50% + 0.8px),rgba(0,0,0,0) 100%);
    }
    .st-swatch-preview li.sten-li-disabled {
        border-color: #222 !important;
        border-top-color: #222 !important;
        border-right-color: #222 !important;
        border-bottom-color: #222 !important;
        border-left-color: #222 !important;
    }

    Change #222 to the desired color.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 4, 2023 at 09:17

    Hello, Nafer Velaides,

    Thank you for your response.

    We added next custom for banner element on shop page → https://prnt.sc/o4KH9hbomIJd
    Please clear the cache and check how it works now.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 4, 2023 at 09:12

    Hello, Silviu,

    Thank you for your response.

    You do not need to add the mentioned code, it is already on your site. Please go to Theme Custom CSS > find the code and change https://prnt.sc/TKutDJqNXdvg

    We hope this information is helpful.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 4, 2023 at 08:56

    Hello, i-Visio,

    When we try to open your link from the latest message we are redirected to the Home page.

    On https://webdev.megabags.fr/sac-porte-travers-femme/ we can see widgets in the sidebar – https://prnt.sc/y-u7-nhAFXk4

    “the one i sent you on the first message” – this one https://webdev.megabags.fr/valise-souple-samsonite/ ? Here is what we can see – https://prnt.sc/gXuQpI6uiR_7 , this category is empty https://prnt.sc/7kYSS7ugMdsj , so it is normal that some widgets are not displayed.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 4, 2023 at 08:27

    Hello Mady,

    Please try to upload the plugin manually via FTP in the next way:
    – download the plugin archive from this page https://www.8theme.com/downloads/ on your computer and unzip it;
    – upload et-core-plugin folder into wp-content/plugins via FTP.
    – go to Dashboard > Plugins > XStore Core plugin should appear and you will be able to activate it.

    We hope this information is helpful.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 4, 2023 at 07:49

    Hello, Andres50,

    Thank you for your response.

    We’ve edited widgets to fix the problem in the site header.

    Private Content

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Best Regards,
    8Theme’s Team

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 4, 2023 at 07:27

    Hello, Manish Singh,

    Thank you for contacting us and for using XStore.

    Please go to XStore > Patcher > click on Refresh patches, then Apply all patches and click on Refresh patches one more time.

    Thank you for your cooperation and we look forward to hearing from you soon.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 4, 2023 at 07:23

    Hello, Loannis,

    Thank you for contacting us and for using XStore.

    Please read this topic – https://www.8theme.com/topic/cookie-notice-shows-up-on-every-page-even-after-accepting/#post-352342

    We hope this information is helpful.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 4, 2023 at 07:20

    Hello, Mohamed Emad,

    Thank you for your response.

    Unfortunately, we do not have a ready solution at the moment. Our specialist will be able to review your issue starting on Monday. We kindly ask you not to change the access and to be patient.
    We apologize for the delay.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 4, 2023 at 07:17

    Hello, Invis,

    Thank you for contacting us and for using XStore.

    We are sorry to hear that you are facing an issue that is taking up your time. We would recommend you contact support for the Elementor plugin first.

    Then let us know if any assistance will be needed from our side.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 4, 2023 at 07:14

    Hello, Cped,

    Thank you for contacting us and for using XStore.

    Do you mean changes in the header? Please read this article – https://www.8theme.com/documentation/xstore/woocommerce/product-images/

    We hope this information is helpful.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 4, 2023 at 07:12

    Hello Lionel,

    The fix was done in xstore-advanced-sticky-header/inc/update.php and will be included in the next update also.
    We apologize for the inconvenience.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 4, 2023 at 07:08

    Hello, Shirley Djaka,

    Thank you for your reply.

    As was mentioned, you need to contact support team of Elementor Pro to get assistance. XStore is compatible with this plugin, but we can’t provide support for its questions/settings. Probably you just need to change some settings for the plugin to be able to use it without the problem.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 4, 2023 at 07:05

    Hello, Salmi,

    You’re welcome!

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you https://www.8theme.com/forums/xstore-wordpress-support-forum/

    Kind Regards,
    8theme team

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    Viewing 18,330 results - 18,301 through 18,330 (of 68,227 total)
Viewing 30 posts - 18,301 through 18,330 (of 68,227 total)
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