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Cookie notice shows up on every page, even after accepting

This topic has 6 replies, 3 voices, and was last updated 1 years ago ago by Rose Tyler

ash

Participant

April 5, 2023 at 04:59

Cookie notice shows up on every page, even after accepting

https://www.matritva.care/

#352342 Copied Theme version: 9.0.4 WooCommerce version: 7.1

5 Answers

Tony Rodriguez

Support staff

April 5, 2023 at 05:45

Hello, @ash,

Please try to disable the cache plugin and check how it works then.
In order to prevent the notice popup from being cached, please add the following cookies to your cache plugin settings > Reject Cookies:

etheme_cookies

For example – https://www.8theme.com/topic/wishlist-removed-items-reappear-after-page-reload-only-when-not-logged-in/#post-345307

Kind Regards,
8theme team

#352346 Copied

ash

Participant

April 7, 2023 at 15:24

I did that. Still, that has not been resolved.

Please contact administrator
for this information.

#352647 Copied

Rose Tyler

Support staff

April 7, 2023 at 15:35

Hello,

Thank you for your response.

We’ve checked and do not see the problem on your site. Please clear cache of your browser and check one more time. Try to check the Cookie notice from another device or browser.

Kind Regards,
8theme team

#352650 Copied

ash

Participant

April 8, 2023 at 08:12

I tried on multiple browsers and multiple devices, in incognito mode. The message still pops up even after accepting the cookie notice and loading another.

Load home page. Accpet cookie notice.
Now navigate to another page on the site.
You will see the message popping up again

#352677 Copied

Rose Tyler

Support staff

April 9, 2023 at 09:05

Hello,

In order to troubleshoot the issue you are experiencing, we suggest that you first try disabling all third-party plugins (including cache plugins) that are not bundled with XStore. You can refer to the following link for a list of included plugins: https://xstore.helpscoutdocs.com/article/36-included-plugins . Additionally, please clear the cache of your browser and check again. It is possible that one of the additional plugins is causing problem.

The only situation where you may face such behavior of Cookie notice is when an incognito browser window is used, but there is no solution for it, because of the specific work of an incognito browser window https://support.google.com/chrome/answer/9845881?hl=en#zippy=%2Chow-incognito-mode-protects-your-privacy “Browsing in Incognito mode means your activity data isn’t saved on your device, or to a Google Account you’re not signed into.”

Kind Regards,
8theme team

#352714 Copied
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