Sub category not displaying - by i-Visio

This topic has 10 replies, 4 voices, and was last updated 1 months ago ago by Luca Rossi

  • Avatar: i-Visio
    i-Visio
    Participant
    May 2, 2023 at 11:54

    Hi,

    We have a category page : https://webdev.megabags.fr/marques/

    It is supposed to display all the sub categories, it only displays 2 or 3. What do you think could be the issue ?

    Thanks

    Please, contact administrator
    for this information.
    9 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 2, 2023 at 13:47

    Hello, i-Visio,

    Thank you for contacting us and for using XStore.

    Please try to test how it works with the default WooCommerce theme – Storefront activated on your site.
    We need to find out if the situation is caused by XStore or by something else.

    Kind Regards,
    8theme team

    Avatar: i-Visio
    i-Visio
    Participant
    May 3, 2023 at 08:53

    Hi, Nothing changed after we used storefront

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 3, 2023 at 09:11

    Hello, i-Visio,

    Thank you for your response.

    It appears that the situation is unrelated to our theme, so we would suggest that you reach out to the support team of the WooCommerce plugin for further assistance – https://wordpress.org/support/plugin/woocommerce/

    Kind Regards,
    8theme team

    Avatar: i-Visio
    i-Visio
    Participant
    May 4, 2023 at 09:31

    It seems that the problem is when we add a product to a sub category, it does not get accounted for at the parent category…

    How can we solve that ?

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 4, 2023 at 10:40

    Hello, i-Visio,

    Thank you for your response.

    We would be glad to help you with this question, however, the mentioned functionality is independent of our theme and it comes from WooCommerce plugin. We suggest that you contact WooCommerce support for further assistance.

    Kind Regards,
    8theme team

    Avatar: Sam
    Sam
    Participant
    April 17, 2024 at 02:41

    Sub categories not appears

    Please contact administrator
    for this information.
    Avatar: Justin
    Luca Rossi
    Support staff
    April 17, 2024 at 04:48

    Dear Sam,

    We hope this message finds you well.

    We kindly request that you create a new topic in our support forum, including your website’s URL along with the Admin account credentials (username and password). This will enable us to provide you with more efficient and tailored support.

    We appreciate your cooperation and look forward to assisting you further.

    Best Regards,
    The 8Theme Team

    Avatar: Sam
    Sam
    Participant
    April 17, 2024 at 10:46

    Sub category not displaying

    Please contact administrator
    for this information.
    Avatar: Justin
    Luca Rossi
    Support staff
    April 17, 2024 at 10:57

    Dear Sam,

    We would like to guide you through the process of adjusting the display settings for your product catalog. Kindly follow the steps outlined below:

    1. Navigate to the XStore control panel.
    2. Proceed to ‘Theme Options’.
    3. Select ‘WooCommerce(Shop)’.
    4. Click on ‘Shop’ and then ‘Product Catalog’.
    5. Within ‘Categories Display’, please choose either ‘Show Sub-categories’ or ‘Show Sub-categories & products’.

    For your convenience, here is a screenshot illustrating the steps: https://prnt.sc/cUVgTFcHribL

    Should the above instructions not resolve your issue, we encourage you to initiate a new topic in our support forum for further assistance.

    We appreciate your cooperation and look forward to ensuring a seamless experience with our theme.

    Thank you for your attention to this matter.

    Best Regards,
    The 8Theme Team

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