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Topic: Sub category not displaying - by i-Visio

i-Visio

Participant

May 2, 2023 11:54 am

Hi,

We have a category page : https://webdev.megabags.fr/marques/

It is supposed to display all the sub categories, it only displays 2 or 3. What do you think could be the issue ?

Thanks
Site URL: hidden
Theme version: 9.1.1
WooCommerce version: 7.6.0

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Rose Tyler

Support staff

May 2, 2023 1:47 pm

Hello, i-Visio,

Thank you for contacting us and for using XStore.

Please try to test how it works with the default WooCommerce theme – Storefront activated on your site.
We need to find out if the situation is caused by XStore or by something else.

Kind Regards,
8theme team

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i-Visio

Participant

May 3, 2023 8:53 am

Hi, Nothing changed after we used storefront

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Rose Tyler

Support staff

May 3, 2023 9:11 am

Hello, i-Visio,

Thank you for your response.

It appears that the situation is unrelated to our theme, so we would suggest that you reach out to the support team of the WooCommerce plugin for further assistance – https://wordpress.org/support/plugin/woocommerce/

Kind Regards,
8theme team

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i-Visio

Participant

May 4, 2023 9:31 am

It seems that the problem is when we add a product to a sub category, it does not get accounted for at the parent category…

How can we solve that ?

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Rose Tyler

Support staff

May 4, 2023 10:40 am

Hello, i-Visio,

Thank you for your response.

We would be glad to help you with this question, however, the mentioned functionality is independent of our theme and it comes from WooCommerce plugin. We suggest that you contact WooCommerce support for further assistance.

Kind Regards,
8theme team

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