Hello, @Stelio,

Please try to connect your Instagram account now.
Let us know the result.

Kind Regards,
8Themes Team

Hello Mady,

“When I try to reactivate the Xstore Core plugin, the installation fails with a message saying “Plugin install failed.” “- to solve it, please connect your site files via FTP, go to wp-content/plugins folder > rename et-core-plugin folder, then delete it. After that, you will be able to upload the latest version of Core via Dashboard.

“I managed to remove “Xstore”, but when I go to Appearance > Themes, both “Xstore” and “Xstore Child” themes are still present, although they’re deactivated.” – https://wordpress.com/support/themes/delete-a-theme/

Kind Regards,
8theme team

Hello, i-Visio,

Here is the link to support forum – https://wordpress.org/support/plugin/woocommerce/

Kind Regards,
8theme team

Hello Mady,

Please go to Appearance > Themes > install and activate a default WP theme, for example – Twenty Twenty, XStore will be deactivated, then you can delete it there.

Kind Regards,
8theme team

Hello Mady,

Strange, we’ve checked and we do not have this problem on our test site.
In this case, you can just delete XStore from the site and activate the theme on the new site.
Let us know if any further assistance will be needed.

Kind Regards,
8theme team

Hello, Ravi,

Thank you for your response.

Here you can find our recommendations – https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/

We would be glad to help you with this issue, however, speed optimization is out of the scope of our support as website speed depends on various factors that we do not control.

Kind Regards,
8theme team

Hello, Stelio,

Thank you for your response.

The screenshot just shows that the code was added by you via the yellow pencil plugin.
Do you use this plugin or does someone else use it on your site?
Provide us with temporary wp-admin access, so we can take a closer look at where exactly the custom code was added. We can’t do this without access.

Kind Regards,
8theme team

Hello, Mktnegocios,

Thank you for your response.

You can disable Wishlist and Compare at all via Theme Options > WooCommerce.

Best Regards,
8theme Team.

Hello, Webpat,

You can add custom CSS code to the style.css file of child theme, but do not delete this file at all, just the new code you add.

Kind Regards,
8theme team

Hello, MAHDAR,

We would be glad to help you with this issue, however, speed optimization is out of the scope of our support as website speed depends on various factors that we do not control.
Here are main factors and recommendations:
– Plugins. When you have multiple plugins installed and activated on your site, it can slow it down. So, please, keep enabled only those plugins that you really need for the correct functioning of your site and disable all the plugins that you don’t use. The more plugins you use, the slower it will be.
– Caching. The most important part of optimizing your site is caching. Combine cached page with gzip compression to get better results. Select cache plugin, then follow their documentation and contact their support to get assistance.
– Images. Use optimized images only otherwise you will have big images and a slow loading time. Do not upload larger images than what is needed.
There are different ways on how to compress images. Use special services or WordPress plugins to optimize your images for decreased loading times: tinypng.com for example https://prnt.sc/sVkQkCpO-gL3 , Compressor.io, Kraken.io, EWWW Image Optimizer, Smush Image Compression and Optimization plugin.
– Server/Hosting. Sometimes slow speed can be a result of your hosting service. If you have checked the above items and the site is still slow, most likely it is a server/hosting issue. Contact your host and discuss it with them. Because even with the default WP theme site speed could be slow.
– CDN. Use a Content Delivery Network (CDN) CDNs can give an equally fast web experience to your users across the globe. We use CDN on our demos.

How to Speed Up a Slow Site With Elementor – https://elementor.com/help/speed-up-a-slow-site/

We hope this information is helpful.

Kind Regards,
8theme team

Hello, Amy V,

Thank you for your response.

Please provide FTP access also.
To create FTP access, please contact your hosting provider for assistance.

Kind Regards,
8theme team

Hello, Fantasy Prints,

Header Builder > disable Header overlap, then settings from Theme Options > Breadcrumbs paddings will work fine. If you do not want to disable the overlap, edit Header overlap > Breadcrumbs Padding (Overlap Only).
About font-size, please make sure you have set it in px, for example, 16px via Theme Options.

Kind Regards,
8theme team

Hello, Ministry Of Concrete,

Thank you for choosing XStore as your WooCommerce WordPress theme.

Please provide temporary wp-admin access via the Private Content area.

Kind Regards,
8theme team

Hello, Webpat,

Thank you for getting in touch with us.

In case customization was done not in parent theme files or files of plugins, you will not lose it.

You can read about backup here – https://www.8theme.com/documentation/xstore/theme-installation/theme-update/ or contact your hosting provider and ask them to help you create a full backup.

We hope this information is helpful.

Kind Regards,
8theme team

Hello, Silviu,

Thank you for getting in touch with us.

1/ Please provide UDL of the page via the Private Content area.

2/ We do not see any screenshots from you. Please provide it.
You can use Lightshot screenshot or Gyazo tool to make screenshots and share the links here, or you can use a file-sharing service such as WeTransfer https://wetransfer.com/ to upload ready images there and provide us with URLs.

Thank you for your cooperation and we look forward to hearing from you soon.

Kind Regards,
8theme team