Доброго дня, Vladimir7809,

Дякуємо за звернення до нас і використання XStore.

Який плагін для створення мультимовного сайту ви будете використовувати?

Щодо згаданого вами повідомлення https://prnt.sc/a8u53tkHRUUw , будь ласка, не соромтеся його ігнорувати. Наша тема містить функцію Header Builder, яка дозволяє розміщувати меню в будь-якому місці заголовка. Таким чином, немає налаштувань для «Керування розташуванням меню».

Щоб створити меню, перейдіть до «Вигляду», а потім до «Меню». Після цього ви можете вибрати меню через «Параметри теми», потім «Конструктор заголовків» і, нарешті, «Елемент меню» – https://prnt.sc/qj0tKCpoA4rv

Якщо вам потрібна додаткова допомога, будь ласка, без вагань зв’яжіться з нами.

Kind Regards,
8theme team

Hello, Frank,

Thank you for your response.

We kindly request you provide temporary wp-admin and FTP access. This will allow us to investigate the problem in a more comprehensive manner.

To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.

To create FTP access (FTP host, FTP username, FTP password, FTP port, FTP encryption) , please contact your hosting provider for assistance.

Currently, we only see an issue with the cache on the server (there is a 90% chance that the problem will occur on the default theme too). The screenshot has been sent in Private Content. Please ask your hosting provider to check this problem.

Kind Regards,
8theme team

Hello, Jimmy,

1/ ”The star review is not showing on the product category page” => We added the next code to your child-theme/functions.php:

add_action('et_after_shop_loop_title', function() {
    global $product; ?>
    <div class="yotpo bottomLine" data-yotpo-product-id="<?php echo (($sku = $product->get_sku()) ? $sku : esc_html__( 'N/A', 'xstore' ) ) . '/' . $product->get_ID(); ?>"></div>
    <?php
});

according to the information from plugin docs but it seems that they missed smth to mention for making star-ratings work. So please, contact them and ask what should you add to make it work as expected. Now you have that block added on each product but each of them is empty → https://prnt.sc/aOEAHJELvj1d .

2/ “I also want to display the review widget before the related product block“ => We copied xstore/woocommerce/content-single-product.php to xstore-child/woocommerce/content-single-product.php and made the next modifications → https://prnt.sc/jWiXQ_QFgcRy

Kind Regards,
8theme team

Hello, @rgbmulti,

Is there anything else we can help you with?

Best Regards,
8Theme’s Team.

Hello, Finleydesign,

In this case, since you have determined that the plugin is fully rewriting the file, it is necessary for you to contact the author of the plugin to resolve this issue. This is because the rewriting of plugin files by another plugin is not a good practice, especially considering that the main plugin is named WooCommerce.

Alternatively, we can suggest copying the default file form-billing.php (the one you identified as being triggered) from the WooCommerce plugin to the child theme with the same file path. Then, the file will essentially be original, and this solution may also be suitable for you.

Kind Regards,
8theme team

Hello, Maitreya Patni,

1/ Please add the next code in Theme Options > Theme custom CSS:

@media (min-width: 900px) {
    .products.products-loop.products-grid .price, 
    .products.products-loop.products-grid.product-title {
        opacity: 0;
    }
}
.products.products-loop.products-grid .product-details .product-title a,
.products.products-loop.products-grid .woocs_price_code .woocommerce-Price-amount bdi {
    color: white;
}

and delete 3 lines of your code https://prnt.sc/ilirPbYxj3EF + https://prnt.sc/LZrOS2BIADti + https://prnt.sc/t_37FvCmEPG8 , all should be fine after that.

2/ Please open up new topics for new questions – https://www.8theme.com/forums/xstore-wordpress-support-forum/
There is no option to design the Woocommerce product page separately for mobile, unfortunately.

Best Regards,
Team 8Theme.

Dear, Rana,

We have thoroughly checked and confirmed that the IPs in question do not belong to our team. No mentioned changes have been made from our end on your website. We value our customer’s data and take this matter seriously. Upon your request, we have once again checked the security system of the Private Content area and found no issues. We strongly advise you to check from your end who might have gained access to your website and also to contact your hosting provider to block the mentioned IPs.
If you have any additional questions or concerns, please do not hesitate to reach out to us.

Kind Regards,
8theme team

Hello, Arbadev,

Thank you for getting in touch with us.

Please post your request on our Taskboard at https://www.8theme.com/taskboard/. If it receives enough votes from other customers, our development team will consider adding it in one of the upcoming updates.

Kind Regards,
8theme team

Hello, @coffeedog,

Please check now – https://prnt.sc/1b6t1pfI0oR1 > https://prnt.sc/nTg_EcY-DKfi

Kind Regards,
8theme team

Hello, Arbadev,

Thank you for getting in touch with us.

YellowPencil plugin (XStore > Plugins Installer) – the most powerful visual CSS editor for WordPress. Customize any theme and page visually without coding.

Kind Regards,
8theme team

Hello, Mariangio,

We appreciate your prompt response.

We are unable to replicate the issue you are experiencing. On our end, the slider appears to be loading correctly on all devices. We suggest that you may need to clear your browser’s cache, update your browser, or disable any third-party extensions that could potentially be causing this issue.

Kind Regards,
8theme team

Hello, Lanxiaodj,

Thank you for contacting us and for using XStore.

We have a “Sliding effect” option in Theme Options > Footer > Footer layout.

Kind Regards,
8theme team

Hello, Hassan,

Thank you for contacting us and for using XStore.

We kindly suggest that you reach out to WooCommerce support for assistance, as our theme does not have any influence on attributes import – https://wordpress.org/support/plugin/woocommerce/

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

Hello, Mariangio,

Thank you for contacting us and for using XStore.

1/ In order to troubleshoot the issue you are experiencing, we suggest that you first try disabling all third-party plugins (including cache plugins) that are not bundled with XStore. You can refer to the following link for a list of included plugins: https://www.8theme.com/documentation/xstore/plugins/included-plugins/ . Additionally, please clear the cache of your browser and check again. It is possible that one of the additional plugins is causing problems.

We kindly request your participation in this mandatory test. Upon completion, please share the results with us.

2/ We would like to inquire about the specific browser in which you are experiencing the issue. For a more comprehensive understanding of the problem, could you possibly provide us with a video recording?

Thank you for your cooperation and we look forward to hearing from you soon.

Kind Regards,
8theme team

Hello, ProdbyDaan,

Thank you for getting in touch with us.

We do not give a guarantee for full theme compatibility with all existing 3rd party plugins. Sometimes, not always, you need additionally customize the theme or plugin to make them work together. Unfortunately, it’s not possible for the author to make the theme compatible with all the existing plugins and additional customization is outside the scope of our basic support.

Please try to use the selectors mentioned here – https://www.8theme.com/documentation/xstore/plugins/woocommerce-infinite-scroll-and-ajax-pagination-settings/

If this doesn’t help, provide temporary wp-admin and FTP access, so we can take a closer look at the situation on your site.

Best regards,
Daniel Peters