Hello,

Thank you for contacting us and for using XStore.

Could you kindly provide us with a video recording of the issue you are encountering? This will greatly assist us in understanding the problem more clearly. Additionally, we require temporary wp-admin access to your site in order to investigate the situation more thoroughly.

To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.

Kind Regards,
8theme team

Hello, Eulice,

Thank you for contacting us and for using XStore.

Kindly hover your cursor over the specified element at this link: https://prnt.sc/9KFpYP9Nkshw. Upon doing so, a trash icon should become visible. Please click on this icon to remove the element from the content area. Once removed, the element will reappear in the bottom panel.

Best Regards,
Team 8Theme

Hello, @Aniwalunj,

We appreciate your recent contact with us and your use of our theme and support services. Your feedback is invaluable to us and we are delighted to hear of your satisfaction with our product and services.

We would like to kindly request your consideration in leaving a 5-star rating for our theme, as well as our customer and technical support services. You can do this by visiting http://themeforest.net/downloads. Your feedback and positive reviews will not only aid us in improving our product but also motivate us to provide superior support in the future. Your support is greatly appreciated and means a great deal to us.

Should you have any further inquiries or concerns, please do not hesitate to contact us at any time. We are always available to assist you.

We thank you once again for choosing our product and services.

Please note, this topic is now closed.

Best Regards,
8Theme’s Team

Hello, @JP,

Thank you for your response.

If the mega menu was created using a static block it can be displayed correctly for desktop devices only. You need to create a separate menu without static blocks (Appearance > Menus) and select it for mobile (Theme Options > Header Builder > Mobile menu).

Best Regards,
8Theme’s Team

Hello, Oshrat,

Thank you for contacting us and for using XStore.

1/ How does it work when not our theme, but the Storefront theme is activated?

2/ Have you tried to contact the support of the mentioned plugins?

3/ As we can see, the Shop sidebar area is empty (Appearance > Widgets). How did you add widgets in this case? If this was done by a plugin, how the current situation is related to our theme?

Kind Regards,
8theme team

Hello, Filiphdan,

Thank you for contacting us and for using XStore.

The solution to your query relies on the specific Multilanguage plugin you are utilizing. We recommend reaching out to the support team of the plugin for further assistance. They should be able to provide you with the necessary guidance.

Kind Regards,
8theme team

Hello, Filiphdan,

You’re welcome!

Kind Regards,
8theme team

Hello, Mariangio,

Private Content.

Kind Regards,
8theme team

Hello, James Lee,

We appreciate your prompt response.

Please never mix different questions on the same topic here on the forum, it causes misunderstanding. Please open up new topics for new questions – https://www.8theme.com/forums/xstore-wordpress-support-forum/

1/ Your problem with images is caused by the plugin you installed – Real Media Library.

2/ FTP access works, but the directory is empty – https://prnt.sc/1myPtoiKPFuy Please check the destination folder of our user, or ask your hosting provider for help with this, we need access to your WP installation.

Thank you for your cooperation.

Kind Regards,
8theme team

Hello, James Lee,

We appreciate your prompt response.

1/ “there was no screen recording when testing yesterday. After you log in to our account, upgrade PayPal payment to 2.2.2, you will find that there is no PayPal button on the checkout page. You change the theme a little more and find that the PayPal button is back.” – please provide FTP access. To create FTP access (FTP host, FTP username, FTP password, FTP port, FTP encryption) , please contact your hosting provider for assistance.

2/ “We edited the product today, and when using the picture, we could not connect to Libaray. But Libaray works. What is the reason for this? Is the Libaray version too low” – what about this? Could you possibly provide a video or screenshots to facilitate a better understanding of your needs?

Kind Regards,
8theme team

Hello, Mariangio,

Thank you for getting in touch with us.

We’ve provided an example via the Private Content area.

Kind Regards,
8theme team

Hello, James Lee,

We kindly request you to provide temporary wp-admin and FTP access to the site where we can see that the Paypal Payment 2.2.2 works fine with the Storefront theme exactly, but not with XStore.

Kind Regards,
8theme team

Hello, Shehzad Ghazi,

Yes, cache plugins are mentioned in the article we provided to you (W3 Total Cache or WP Rocket, or you may use another cache plugin).

Kind Regards,
8theme team

Hello, Maitreya Patni,

The issue at hand appears to be stemming from the following code: https://prnt.sc/ilirPbYxj3EF + https://prnt.sc/LZrOS2BIADti + https://prnt.sc/t_37FvCmEPG8. We kindly request you to locate where this code has been added and either remove or modify it.

Best Regards,
Team 8Theme.

Hello, Shehzad Ghazi,

Thank you for choosing XStore as your WooCommerce WordPress theme.

Please read and follow this article first – https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/

Also, check a screenshot in the Private Content area.
About gtmetrix results:
– Reduce initial server response time – contact your hosting provider, because it is server-side.
– Avoid enormous network payloads – https://gtmetrix.com/avoid-enormous-network-payloads.html
– Avoid an excessive DOM size – read these posts about DOM https://docs.wp-rocket.me/article/1412-avoid-an-excessive-dom-size
https://isotropic.co/avoid-an-excessive-dom-size-on-your-wordpress-website/ Edit your page > element settings and enable Ajaxify for some elements (not tabs and not for first elements on the page) . It should reduce the DOM structure. Also, you may try to reduce the DOM results on the page by reducing the number of sections of the page/elements in the footer or header.
– Avoid long main-thread tasks – https://gtmetrix.com/avoid-long-main-thread-tasks.html
– Avoid chaining critical requests – https://gtmetrix.com/avoid-chaining-critical-requests.html

We hope this information is helpful.

Kind Regards,
8theme team