Hello, Nancy,

Thank you for contacting us and for using XStore.

Please navigate to the following path: Theme Options > WooCommerce (Shop) > Cart page > Empty cart > Content > Text tab > edit content of the tab https://prnt.sc/YXmhOgzeX6bu

Kind Regards,
8theme team

Hello, Whiteski,

Thank you for choosing XStore as your WooCommerce WordPress theme.

– Resourses with 4xx status code (https://prnt.sc/tvHE8xtRYX9G)
• It could be the receiving server. Some servers aren’t configured to return more helpful messages. For example, let’s say you upload a file to a website but the file is too large. Instead of showing a prompt that the file exceeds the maximum upload file size, the server sends a 400 HTTP error.
How to fix broken links?
Fortunately, Google Webmaster Tools (https://www.google.com/intl/en_uk/webmasters/#?modal_active=none)  allows you to easily track and graph broken links. To do this, visit your Google Search Console in your GWT account and find Crawl > Crawl Errors. Using this free tool, you can start looking at trends over time to figure out what specifically may be causing the broken links in your campaign.
This covers you being able to find the broken links, but you will need to find exactly how much traffic you’re losing as well. You can do this by using a Google Analytics Tracking Code (https://www.bluefrontier.co.uk/company/blog/item/a-guide-to-http-4xx-errors#:~:text=Google%20Analytics%20Tracking%20Code) . This will give you insights into which broken link has been clicked and to which page error the user has been referred.

– Resourses with 5xx status code
These errors are caused by the server being unable to fulfill an apparently valid request from a visitor. Often, you will need the help of a server administrator to investigate them.
It is also important to consider that quite often, a chain of servers is handling an HTTP request, so that it may not be your server that is returning the error.

When 500 errors appear, check your server scripts for these problems:
• Server permission: If permissions are incorrect, a server cannot run a script. For example, permissions for both PHP or CGI script should be set to 0755 (-rwxr-xr-x).
• PHP timeout: If the server connects to external services, they may time out. If too many connections time out, a 500 error appears. Review timeout rules and error handling in your script. These can be difficult to find because connections to databases and RSS feeds will stop the script. The easiest solution may be to remove external connections.
• Server timeout: Lost server connections, reboots, and too many calls at once can cause a server to timeout. Test the script to ensure this is not happening frequently. 
• Structure in .htaccess files: An error in an .htaccess file may prevent a page from loading. To test whether .htaccess is the problem, temporarily remove the file or rename it. Then, reload the page.
• CGI and Perl script errors: If a web page with the extension .cgi or .pl returns a #500 error, check the script. Ensure that you save CGI files in pure ASCII format and also that you upload them to the cgi-bin directory in ASCII mode. Also verify that any Perl modules required for your script are supported.

In simply words, you should contact your hosting provider and ask him how to solve the issues with 5xx error pages.

– Questions about «poor performance», «render-blocking resources» (https://prnt.sc/y7wk1Aeg4TQD) and «unused CSS/JS» can be solved by property created, optimized content on each page. Also vital is to have cache plugin or even CDN installed for your web-site.
As an example you can read next article – https://www.8theme.com/documentation/xstore/troubleshooting/how-to-improve-wp-rocket-settings-with-xstore/

– Avoid an excessive DOM size – read these posts about DOM https://docs.wp-rocket.me/article/1412-avoid-an-excessive-dom-size
https://isotropic.co/avoid-an-excessive-dom-size-on-your-wordpress-website/ . After analyzing of your home page (for example) we found that you don’t use any ajaxify element there.. Edit your page and enable Ajaxify for the «Heavy» Widgets (by heavy I mean Products contained widgets) you would prefer to be loaded on getting window scroll to it https://prnt.sc/HzYeSqzHBWKo . It should reduce the DOM structure. Also, you may try to reduce the DOM results on the page by reducing the number of sections of the page/elements in the footer or header.

— Empty alt text (https://prnt.sc/2M90lVAZk7Fj) – you should set up alt set for most images such as product ones. It is not related to our theme so we recommend you to read next article about Alt text and how to set them up – https://wpengine.com/resources/wordpress-image-alt-text/

We trust that the information provided will be of significant assistance to you.

Kind Regards,
8theme team

Hello, @Stefano Valso,

We appreciate your recent contact with us and your use of our theme and support services. Your feedback is invaluable to us and we are delighted to hear of your satisfaction with our product and services.

We would like to kindly request your consideration in leaving a 5-star rating for our theme, as well as our customer and technical support services. You can do this by visiting http://themeforest.net/downloads. Your feedback and positive reviews will not only aid us in improving our product but also motivate us to provide superior support in the future. Your support is greatly appreciated and means a great deal to us.

Should you have any further inquiries or concerns, please do not hesitate to contact us at any time. We are always available to assist you.

We thank you once again for choosing our product and services.

Please note, this topic is now closed.

Best Regards,
8Theme’s Team

Hello, Eulice,

Thank you for contacting us and for using XStore.

We would like to inform you about the following path: Single Product Builder > Breadcrumbs > Computed Box > Margin-Bottom.

Kind Regards,
8theme team

Hello, Jimmy,

Thank you for contacting us and for using XStore.

We do not give a guarantee for full theme compatibility with all existing 3rd party plugins. Sometimes, but not always, you need additionally customize the theme or plugin to make them work together. Unfortunately, it’s not possible for the author to make the theme compatible with all the existing plugins and additional customization is outside the scope of our basic support.

We kindly request you to provide us with FTP access in order for us to assess the situation and determine the best course of action to assist you.

To create FTP access (FTP host, FTP username, FTP password, FTP port, FTP encryption) , please contact your hosting provider for assistance.

Kind Regards,
8theme team

Hello, Filiphdan,

Thank you for getting in touch with us.

We do not see any problem https://prnt.sc/EydAG3blbl_l > https://prnt.sc/KHUzYZgECP5p

Kind Regards,
8theme team

Hello, Arbadev,

Thank you for your response.

HTML blocks > Text tab of its content can be used to add a shortcode.

Kind Regards,
8theme team

Hello, Play Havenz,

Thank you for contacting us and for using XStore.

The outcome you seek can be accomplished by implementing modifications through the Single Product Builder. Could you kindly grant us temporary access to your wp-admin?
This will enable us to construct a sample for your reference.

Kind Regards,
8theme team

Hello, @Moshe,

We appreciate your prompt response.

Please go to Pages > Shop page > change https://prnt.sc/899A2Uu7PJ5z to Inherit. Then this option https://prnt.sc/n-Hs7R7k4b3W will work.

Best Regards,
Team 8Theme

Hello, Filiphdan,

We appreciate your prompt response.

Please check now https://prnt.sc/HUMCISyycQ7b > https://prnt.sc/zxbsb1-yOGN8

Kind Regards,
8theme team

Hello, Martincarpenter,

Thank you for your response.

You did not provide even wp-admin access, so we can’t check settings of the product.

We would like to inform you that when the Variation Gallery is enabled on the product page, the product will only display the Variation Image Gallery and not the product video and product gallery simultaneously.

This is a default functionality of the Variation Gallery option. If you would like to request a change to this, you can post it to our taskboard at https://www.8theme.com/taskboard/, and our development team will be able to review it.

Kind Regards,
8theme team

Dear, @Khurram Virk,

Thank you for getting in touch with us.

Kindly ensure to post distinct inquiries under separate topics on our support forum – https://www.8theme.com/forums/xstore-wordpress-support-forum/. This will help maintain clarity and order within a single conversation thread.

1/ Please provide the URL of the product with the tab you added and describe the desired result.

2/ You can add the banner at the top of category page. Please go to Products > Categories > edit category > add content into Description area https://prnt.sc/JJK_5Sd7ZQMY , it can be a static block, for example [block id=”1150″]

3/ Please check – https://gyazo.com/b6cfdce5abb9899c76ce88e86e545109

4/ We regret to inform you that your request is somewhat unclear to us. We kindly request you to provide a more detailed description to better assist you.

Best Regards,
8Theme’s Team.

Hello, James Lee,

Could you kindly provide us with a video recording of the issue you are encountering? This will greatly assist us in understanding and resolving your problem more efficiently.

Kind Regards,
8theme team

Hello, @Maitreya Patni,

We appreciate your prompt response.

We regret to inform you that we cannot assume responsibility for your custom code. We kindly request you to remove the code. Following this, our team will review your Shop page and suggest a code that will work fine in both your shop and search areas.

We appreciate your understanding and cooperation in this matter.

Best Regards,
Team 8Theme.

Hello, @Moshe,

We appreciate your prompt response.

Please provide correct wp-admin access, so we can check your settings.

Best Regards,
Team 8Theme