We wish to inform you that your inquiry will be forwarded to another specialist for a more detailed review. We anticipate getting back to you after the weekend. We apologize for the delay, as our developers are currently handling a high volume of requests.
We kindly request your patience during this time and advise against changing your access.
Kind Regards,
8theme team
Rose Tyler
Support staff
September 10, 2023 at 07:13
Hello, Eulice,
We kindly request you to provide a more detailed description of the desired result. Additionally, please share the URL of the product from your website and temporary access to your wp-admin.
Best Regards,
Team 8Theme
Rose Tyler
Support staff
September 10, 2023 at 06:35
Hello, Rakesh,
We appreciate your prompt response.
We can’t log in to your site, please provide the correct wp-admin access.
Also, try to disable Single Product Builder via Theme Options > WooCommerce and check the single product page then.
Kind Regards,
8theme team
Rose Tyler
Support staff
September 10, 2023 at 06:29
Hello, Relstone,
Thank you for getting in touch with us.
We can’t log in, unfortunately. Please provide the correct username and password.
About SFTP, we can’t connect also. Please check your credentials and try to connect by yourself using FileZilla https://filezilla-project.org/
Thank you for your cooperation and we look forward to hearing from you soon.
Kind Regards,
8theme team
Rose Tyler
Support staff
September 10, 2023 at 06:24
Hello, Code89,
Thank you for getting in touch with us.
In order to solve your issue, Please navigate to Xstore > Theme Options > Speed optimization > Menu Cache, Static Blocks Cache and Remove Query Strings From Static Resources > Off.
Activate the mentioned options once all changes to the site will be done.
Kind Regards,
8theme team
Rose Tyler
Support staff
September 10, 2023 at 06:22
Hello, Eulice,
Thank you for getting in touch with us.
Theme options > Header builder > Cart > Mini-Cart Promo Message > edit content of Text tab.
If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.
Kind Regards,
8theme team
Rose Tyler
Support staff
September 10, 2023 at 06:21
Hello, Lanxiaodj,
Thank you for getting in touch with us.
The centered type of the mobile menu employs Ajax for loading its content, and there is no option to disable this feature. If you find this effect unsuitable, we recommend changing the mobile menu type to either right or left. You can refer to this screenshot for guidance: http://prntscr.com/w7v2qr
We hope this information is helpful. Should you have any further queries, please do not hesitate to contact us.
Kind Regards,
8theme team
Rose Tyler
Support staff
September 9, 2023 at 21:15
Hello, Esteban,
Thank you for choosing XStore as your WooCommerce WordPress theme.
May we inquire about the purpose of your interest?
Please note that you cannot make any changes there as such modifications will be lost after the update. The mentioned functionality is built according to the extended license for an additional plugin, it cannot be used for another project.
Kind Regards,
8theme team
Rose Tyler
Support staff
September 9, 2023 at 21:12
Hello, Soucius,
Thank you for getting in touch with us.
We have identified that the issue you were experiencing was due to a third-party plugin on your site. As a corrective measure, we have disabled the ‘Ajax Add To Cart’ feature. We kindly request you to verify its functionality now.
Kind Regards,
8theme team
Rose Tyler
Support staff
September 9, 2023 at 21:07
Hello, Coffeedog,
Thank you for contacting us and for using XStore.
Are you referring to the “Mobile User-Scalable” option located under Theme Options > General?
Kind Regards,
8theme team
Rose Tyler
Support staff
September 9, 2023 at 21:03
Hello, Frank,
We appreciate your cooperation in providing temporary access. We are pleased to inform you that the access credentials are functional. Your query has been forwarded to another specialist for a comprehensive analysis.
In the meantime, we kindly request you to get in touch with your hosting service regarding the cache issue that was previously mentioned. We would appreciate it if you could update us with their response at your earliest convenience.
Thank you for your understanding and cooperation.
Kind Regards,
8theme team
Rose Tyler
Support staff
September 9, 2023 at 21:00
Hello,
Thank you for the temporary access.
Please send us a link to the page where this code is being called.
Kind Regards,
8theme team
Rose Tyler
Support staff
September 9, 2023 at 20:55
Hello, Stefan,
Please check the Private Content.
Kind Regards,
8theme team
Please contact administrator for this information.
Rose Tyler
Support staff
September 9, 2023 at 20:48
Hello, Marlonbedon11,
We hope this message finds you well. We have recently conducted a review of your website and would like to share our findings with you. You can view the results of our review at the following link: https://prnt.sc/IuuZi-0AIy9e.
In order to ensure optimal performance and accurate results, we recommend that you clear your browser’s cache on your current device. After doing so, please revisit the Off-Canvas content on your site. Alternatively, you may also consider checking the content from a different device for comparison.
Should you have any questions or require further assistance, please do not hesitate to contact us.
Please send us a link to the page where this code is being called. Additionally, we would appreciate it if you could provide us with wp-admin and FTP access.
To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.
To create FTP access (FTP host, FTP username, FTP password, FTP port, FTP encryption) , please contact your hosting provider for assistance.
Kind Regards,
8theme team
Rose Tyler
Support staff
September 9, 2023 at 14:02
Hello,
Could you please record a video of how it works for you? For us, it is not fast but not critically slow.
Please provide FTP access also, we will check the situation more deeply.
To create FTP access (FTP host, FTP username, FTP password, FTP port, FTP encryption) , please contact your hosting provider for assistance.
Kind Regards,
8theme team
Rose Tyler
Support staff
September 9, 2023 at 12:46
Hello, @JP,
We appreciate your prompt response.
We would like to bring to your attention that there was a typographical error in our previous response. We intended to refer to “desktop devices”.
Please check our demos to find out how the menu works with XStore theme. If the mega menu was created using a static block it can be displayed correctly for desktop devices only, so we created a separate Mobile Menu. If the mega menu was created in the default way, it can be shown for mobile too – https://www.8theme.com/documentation/xstore/menu-set-up/mega-menu/
We hope this information is helpful.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
September 9, 2023 at 12:37
Hello, MAHDAR,
We apologize for the delay in our response.
We would like to suggest that you reach out to the authors of the plugin for your query.
Regrettably, we are unable to provide support for third-party plugins and cannot guarantee full theme compatibility with all existing third-party plugins.
