Even though the settings are still there on my builder, I cannot see my slider revolution sliders anymore on my preview and on my laptop. I have tried on a incognito page and still not there. Why is that?Site URL: hidden Theme version: 9.1.1 WooCommerce version: Version 7.5.1
Thank you for contacting us and for using XStore.
1/ In order to troubleshoot the issue you are experiencing, we suggest that you first try disabling all third-party plugins (including cache plugins) that are not bundled with XStore. You can refer to the following link for a list of included plugins: https://xstore.helpscoutdocs.com/article/36-included-plugins . Additionally, please clear the cache of your browser and check again. It is possible that one of the additional plugins is causing problems.
We kindly request your participation in this mandatory test. Upon completion, please share the results with us.
2/ We would like to inquire about the specific browser in which you are experiencing the issue. For a more comprehensive understanding of the problem, could you possibly provide us with a video recording?
Thank you for your cooperation and we look forward to hearing from you soon.
Hi. I am using chrome browser that is having an issue.
On my cellphone that diesn’t have an issue it is Safari. Can you see the slider or not?
We appreciate your prompt response.
We are unable to replicate the issue you are experiencing. On our end, the slider appears to be loading correctly on all devices. We suggest that you may need to clear your browser’s cache, update your browser, or disable any third-party extensions that could potentially be causing this issue.
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