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Mega menu Doesn’t Work. Full white background

This topic has 6 replies, 3 voices, and was last updated 7 months ago ago by Tony Rodriguez

rgbmulti

Participant

September 8, 2023 at 12:05

Hi, the mega menu is not working. I followed all the directions in the video tutorial, but the menu appears totally blank. I attach a video of the problem.

Thank you

Please, contact administrator
for this information.

#366973 Copied Theme version: 9.1.135.1.13 WooCommerce version: 6.2.2

5 Answers

Tony Rodriguez

Support staff

September 8, 2023 at 12:30

Hello, @rgbmulti,

Thank you for contacting us and for using XStore.

In order to solve your issue, Please navigate to Xstore > Theme Options > Speed optimization > Menu Dropdown Ajax Loading, Menu Dropdown Cache, Menu Cache, Static Blocks Cache and Remove Query Strings From Static Resources > Off.

Activate the mentioned options once all changes to the site will be done.

If the issue still persist then We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://xstore.helpscoutdocs.com/article/36-included-plugins), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

After that, If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further:

WP Admin URL:
WP Admin Username:
WP Admin Password:

Thank you for your cooperation.

Best Regards,
8Theme’s Team.

#366981 Copied

rgbmulti

Participant

September 8, 2023 at 14:54

Ok, thanks

#366990 Copied

Rose Tyler

Support staff

September 8, 2023 at 15:00

Hello, @rgbmulti,

Is there anything else we can help you with?

Best Regards,
8Theme’s Team.

#366991 Copied

rgbmulti

Participant

October 4, 2023 at 16:38

Unfortunately, it still does not work. I have created a user for you to intervene.

Please contact administrator
for this information.

#369374 Copied

Tony Rodriguez

Support staff

October 5, 2023 at 08:18

Hello, @rgbmulti,

We appreciate your cooperation in providing us with the wp-admin login details.

Our team has thoroughly examined your website and we are pleased to inform you that we did not encounter any issues. The mega menu appears to be functioning correctly. For your reference, we have recorded a video demonstrating the functionality of the mega menu. You can view this video in its entirety in the private content area.

We recommend that you clear your browser cache and recheck the website to ensure optimal performance.

Furthermore, we encourage you to refer to our theme documentation for a comprehensive understanding of the mega menu feature.
https://xstore.helpscoutdocs.com/article/59-03-how-to-create-a-mega-menu

Thank you for your attention to this matter.

Best Regards,
8Theme’s Team.

Please contact administrator
for this information.

#369421 Copied
Tagged: fix wordpress white background, mega menu issues, troubleshooting woocommerce templates, white background problem, woocommerce menu not working, wordpress mega menu solution, wordpress woocommerce templates
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