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During live inspection in google search console broken layout is appearing

This topic has 6 replies, 2 voices, and was last updated 7 months, 3 weeks ago ago by Rose Tyler

Rana

Participant

September 5, 2023 at 10:23

Many files are not loading and broken layout is appearing during live url test in google search console. Please test the xstore demo theme in google search console than perhaps you will experience the same errors too. Is their any solution.
Even i disable all the plugins, clear the cache and memcached, yet the errors remains unchanged.
Screenshots hereby:
https://prnt.sc/N8tJT1iyCi9T
https://prnt.sc/yNGRPpwo0i1T
https://prnt.sc/prOMw4sJ3rXb
https://prnt.sc/_PdEwewlqVyp

Best regards,
Rana

#366645 Copied Theme version: 9.1.13 WooCommerce version: 8.0.2

5 Answers

Rose Tyler

Support staff

September 6, 2023 at 05:38

Hello, Rana,

We appreciate your effort in reaching out to us.

We kindly request you to conduct your testing using the default theme (Storefront). Following this, please disable all cache and proceed with the testing once again.

We look forward to hearing about the results of your testing.

Kind Regards,
8theme team

#366716 Copied

Rana

Participant

September 7, 2023 at 14:41

Dear,
Please read herebelow my HONEST review about your team.
For one year i have never given you guys the access again of my site and in this period the layout was never broken in google search console live test. Last week i have given you access and the layout is from the very 1st day again broken after one year. I dont know exactly which files and codes you guys have injected into my site. Last week you installed a godaddy’s plugin too into the plugin area.

It is very clear what you guys are capable of.
Only one word for you guys: ”Grow up”.
World is 98times bigger than Pakistan. You may change your names but ppl will recognize you by your kartoots.

#366894 Copied

Rose Tyler

Support staff

September 7, 2023 at 20:39

Dear, Rana,

We assure you that we have not installed any additional plugins or third-party code on your website.
All our actions are described in a topic and can’t cause problems – https://www.8theme.com/topic/uncaught-type-error-in-google-chrome-console-is-showing/
We advise you to check who else had access to the site and change all passwords, as the actions you mentioned were not carried out by members of our team.

Kind Regards,
8theme team

#366923 Copied

Rana

Participant

September 8, 2023 at 11:04

Here is the ip- address and details, see in private content area. Is it not
The IP that has activated the plugin is also visible and it can be verified on the PTR record for the IP:yours?

Regards,
Rana

Please contact administrator
for this information.

#366968 Copied

Rose Tyler

Support staff

September 8, 2023 at 12:25

Dear, Rana,

We have thoroughly checked and confirmed that the IPs in question do not belong to our team. No mentioned changes have been made from our end on your website. We value our customer’s data and take this matter seriously. Upon your request, we have once again checked the security system of the Private Content area and found no issues. We strongly advise you to check from your end who might have gained access to your website and also to contact your hosting provider to block the mentioned IPs.
If you have any additional questions or concerns, please do not hesitate to reach out to us.

Kind Regards,
8theme team

#366980 Copied
Tagged: broken layout fixes, fixing woocommerce layout, google search console, live inspection errors, search console inspection, woocommerce templates, wordpress troubleshooting
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