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Viewing 30 posts - 11,491 through 11,520 (of 68,227 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 26, 2023 at 11:33

    Hello, Mac,

    Thank you for contacting us and for using XStore.

    [product_page id="5986"]
    Please be informed that we have completed the editing of your article titled “How To Engrave Your Crypto Seed Phrase With A Steel Stamp On The Steel Seed Phrase Plates.” We kindly ask that you review the updated version at your earliest convenience.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 26, 2023 at 10:45

    Hello, Kristjan,

    Thank you for contacting us and for using XStore.

    We kindly request that you provide us with the URL of such product, temporary wp-admin and FTP credentials to facilitate necessary support and maintenance activities.

    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

    We appreciate your cooperation in this matter and assure you that your credentials will be handled with the utmost confidentiality and care.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 26, 2023 at 10:16

    Hello, Bolton12,

    Thank you for your swift response to our previous communication.

    We would like to direct your attention to the Regular License policy, which can be reviewed at the following link: https://themeforest.net/licenses/terms/regular (Revision date: 23 February 2015)

    Regarding your mention of encountering difficulties with updating your website, we kindly request further clarification on the specific issues you are facing. Upon review, it appears that your website, located at https://ki*****cart.com/, is currently utilizing the most recent version of our theme.
    For guidance on updating plugins, we recommend referring to the following instructional article: https://www.8theme.com/documentation/xstore/plugins/plugins-update/

    Should you require additional assistance, please do not hesitate to reach out.

    Best Regards,
    The 8Theme Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 26, 2023 at 10:10

    Hello, Smalameri,

    Private Content

    Best regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 26, 2023 at 10:05

    Hello, Julian,

    We are pleased to inform you that we have completed the translation of strings using Loco Translate. We kindly request that you review the updated translations at your earliest convenience.

    Should you encounter any pages where untranslated strings remain, please do not hesitate to inform us.

    We appreciate your attention to this matter and look forward to your response

    Best regards,
    The 8Theme Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 26, 2023 at 09:37

    Hello, Anastasiia,

    We kindly request that you provide us with temporary wp-admin and FTP credentials to facilitate necessary support and maintenance activities.

    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

    We appreciate your cooperation in this matter and assure you that your credentials will be handled with the utmost confidentiality and care.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 26, 2023 at 09:34

    Hello, Bolton12,

    I hope this message finds you well. We kindly request that you provide us with a more detailed description of the specific updates you are unable to perform, as well as the particular plugins that are not functioning properly.

    For the purpose of illustrating the issues you are encountering, we suggest using the Lightshot screenshot tool or the Gyazo tool to capture screenshots. Please share the links to these images here. Alternatively, you may opt to use a file-sharing service such as WeTransfer (https://wetransfer.com/) to upload the relevant images and provide us with the URLs.

    Additionally, we are awaiting your response regarding the license key starting with cf8a*******. Your prompt attention to these matters would be greatly appreciated.

    Best Regards,
    The 8Theme Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 26, 2023 at 09:22

    Hello, @Bolton12,

    We hope this message finds you well. We would like to inform you that we have provided a response to your inquiry regarding the theme registration issues you are experiencing. You can view our reply by following this link: https://www.8theme.com/topic/theme-registration-issues-i-cannot-use-the-new-purchase-code-on-my-old-store-theme/#post-377694

    Should you require any further assistance, please do not hesitate to reach out to us.

    Best regards,
    The 8Theme Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 26, 2023 at 09:20

    Hello, Bolton12,

    We hope this message finds you well. We would like to inform you that we have provided a response to your inquiry regarding the theme registration issues you are experiencing. You can view our reply by following this link: https://www.8theme.com/topic/theme-registration-issues-i-cannot-use-the-new-purchase-code-on-my-old-store-theme/#post-377694

    Should you require any further assistance, please do not hesitate to reach out to us.

    Best regards,
    The 8Theme Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 26, 2023 at 09:20

    Hello, Bolton12,

    Thank you for getting in touch with us.

    Private Content

    Best regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 26, 2023 at 09:11

    Hello, Smalameri,

    We appreciate you reaching out to us and for choosing XStore for your needs.

    To assist you further with the translation issue, we kindly request that you provide us with FTP access. This will enable us to conduct a thorough investigation into the matter.

    For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

    Thank you for your cooperation.

    Best regards,
    The 8Theme Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 26, 2023 at 08:52

    Hello, TimN2408,

    Thank you for reaching out to us with your concern regarding the interaction between the “Advanced Product Fields Extended for WooCommerce” plugin and our X-Store theme, particularly in relation to the Ajax add to cart functionality.
    We appreciate the detailed explanation and the video you provided, which helps us understand the situation better. It seems that the issue arises when the plugin is activated and interferes with the Ajax add to cart feature that is part of our theme’s enhanced user experience.

    Please note that we do not give a guarantee for full theme compatibility with all existing 3rd party plugins. Sometimes, but not always, you need additionally customize the theme or plugin to make them work together. Unfortunately, it’s not possible for the author to make the theme compatible with all the existing plugins and additional customization is outside the scope of our support.

    At this juncture, our recommendation is to deactivate the Ajax add to cart option https://share.zight.com/E0um0R7K

    If you wish a developers team can personally assist you via customization service.
    To get started, please follow this link to send your request with requirements – https://prnt.sc/PZkD4AEf27qO https://www.8theme.com/account/#etheme_customization_panel , and a detailed estimate for the customization work will be prepeared. Our goal is to create a design that aligns with your vision and enhances your website’s appearance and functionality.
    Customize your website to suit your needs and make it stand out with expert dev team.

    Thank you for your cooperation and understanding.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 26, 2023 at 08:42

    Hello, Julian,

    We appreciate your prompt response.

    Private Content

    Best regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 26, 2023 at 08:30

    Hello, Smalameri,

    We appreciate your prompt response.

    We have noted your attempt to modify the Shop page. Please be aware that this particular page is designed to display all products by default and does not support direct editing via Elementor. To customize this page, you are required to navigate to the Theme Builder, select ‘Products Archive’, and proceed to create a new template. Once created, please apply it to all product archives. For detailed guidance, you may refer to our instructional article here: https://www.8theme.com/documentation/xstore/xstore-builders/xstore-products-archive-builder-with-elementor/

    We would like to inform you that if your intention is to modify the content of the shop banner – https://prnt.sc/qzFa2sMDtqYG , there is no requirement to activate the builder tool. Instead, you can directly edit the relevant static block – https://prnt.sc/JMZx4XxksxIh.

    We trust this information will assist you in achieving the desired outcome for your website.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 26, 2023 at 08:02

    Dear Muhamed,

    We hope this message finds you well.

    We kindly ask that you clear your mobile browser’s cache and then proceed to check the functionality once again.

    Should you require any further assistance, please do not hesitate to reach out to us.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 25, 2023 at 17:12

    Hello, Gurhan,

    We appreciate your prompt response.

    We have implemented the custom CSS code – https://prnt.sc/Icj4iWXYhsy7 . Kindly review the changes at your earliest convenience.

    Best Regards,
    The 8Theme Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 25, 2023 at 15:56

    Hello, GTP,

    We appreciate your inquiry about the capability to insert images and text within geometric shapes, such as squares or rectangles. We are pleased to confirm that this design can indeed be accomplished. You may edit the content by utilizing Elementor, and for adding a border to a section or column, please refer to the following guide: https://elementor.com/help/border-type/.

    As for the changes you’ve noticed in the 8theme support forum, we are constantly working on improving the user experience, and from time to time, we implement visual updates to enhance navigation and accessibility. We appreciate your observation and are glad to hear from our users. If you have any feedback or suggestions regarding the new look, please feel free to share them with us.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 25, 2023 at 15:23

    Hello, @Sergeantmaster,

    We are sincerely grateful for your kind words!

    We would be grateful if you could take a moment to rate our product – https://themeforest.net/downloads – with 5 stars on ThemeForest!

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 25, 2023 at 15:18

    Hello, Smalameri,

    We would like to inform you that in order to modify the texts you referenced, you should navigate to the following location within your website’s dashboard: Theme Options > WooCommerce > Single Product page > Compare and Wishlist.

    Should you require any further assistance, please do not hesitate to reach out.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 25, 2023 at 15:17

    Hello, @sergeantmaster,

    Upon reviewing the matter, we have not identified any issues as illustrated in the following screenshot: https://prnt.sc/wjIGq3Y1Q7zf

    Best Regards,
    The 8Theme Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 25, 2023 at 15:14

    Hello, Gurhan,

    We appreciate your prompt response.

    Please be informed that the content you are referring to is displayed by default when the “Left Side Top Bar Area” lacks any widgets. To customize this content, you may add any desired widget to this area by navigating to Appearance > Widgets within your dashboard.

    Best Regards,
    The 8Theme Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 25, 2023 at 15:11

    Hello, @sergeantmaster,

    We are pleased to inform you that we have responded to your query. You can view the answer at the following link – https://prnt.sc/Vfr7L2DsqHDs

    Best Regards,
    The 8Theme Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 25, 2023 at 14:42

    Hello, @sergeantmaster,

    We are grateful for your swift reply.

    The necessary corrections have been made to the following files:
    – /plugins/xstore-white-label-branding/inc/xstore-branding-admin.php
    – /themes/xstore/framework/panel/templates/page-navigation.php
    – /themes/xstore/framework/panel/panel.php

    These adjustments will be incorporated in the forthcoming update of the theme and white-label-branding plugin.

    Best Regards,
    The 8Theme Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 25, 2023 at 14:10

    Hello, @sergeantmaster,

    We appreciate your prompt response.

    1/ We kindly request that you furnish us with FTP access credentials to facilitate a more thorough investigation of the issue at hand.

    2/ It has come to our attention that the “Hide update notices” feature is currently enabled on your website through White Label Branding.

    Best Regards,
    The 8Theme Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 25, 2023 at 13:47

    Hello, GTP,

    We would like to express our gratitude for selecting XStore as your preferred WooCommerce WordPress theme.

    To accomplish the specific visual effect you are seeking, you may utilize the following Custom CSS code. Please insert this code into the settings area for columns that contain an image:

    selector img {
        animation: animateAmbient 30s linear infinite;
    }
    @media (prefers-reduced-motion: no-preference) {
      .animate--ambient > img,
      .animate--ambient > svg {
        animation: animateAmbient 30s linear infinite;
      }
      @keyframes animateAmbient {
        0% { transform: rotate(0deg) translateX(1em) rotate(0deg) scale(1.2); }
        100% { transform: rotate(360deg) translateX(1em) rotate(-360deg) scale(1.2); }
      }
    }

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 25, 2023 at 13:39

    Hello, Smalameri,

    Thank you for reaching out to us.

    We kindly request that you either modify or remove the following custom CSS code: https://prnt.sc/TVLz66w2uV03

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 25, 2023 at 13:32

    Hello, @Yasir Alam 8Theme,

    We appreciate your prompt response.

    We would like to inform you that within the new Single Product Builder, the addition of the stock status can be achieved by utilizing the Product Stock element: https://prnt.sc/U3DoEMiMdqNt

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Yours sincerely,
    The 8Themes Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 25, 2023 at 13:28

    Hello, Smalameri,

    We appreciate you reaching out to us and for your continued use of XStore.

    Please be informed that we have updated the specified strings on your behalf. You can find these changes under Theme Options > WooCommerce > Single Product page > Compare and Wishlist.

    Kind Regards,
    8theme team

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 25, 2023 at 13:20

    Hello, @coffeedog,

    We appreciate your prompt response.

    Please be informed that the labels “Sale,” “New,” and “Hot” https://prnt.sc/a6UVF7jixoAH are included as default features within our theme. You can enable these labels by navigating to Theme Options > WooCommerce > Shop Product Badges.

    Best regards,
    The 8Theme Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 25, 2023 at 13:14

    Hello, Julian,

    We apologize for the delay in responding to your inquiry.

    Could you kindly provide us with the URL of your website along with temporary admin access credentials? This will enable us to review your settings https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/ and offer the necessary assistance.

    Thank you for your cooperation and we look forward to hearing from you soon.

    Best regards,
    The 8Theme Team

    Please contact administrator
    for this information.
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    Viewing 11,520 results - 11,491 through 11,520 (of 68,227 total)
Viewing 30 posts - 11,491 through 11,520 (of 68,227 total)
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