Hello, Smalameri,

We appreciate your decision to select XStore as your WooCommerce WordPress theme.

To assist you further, we kindly request that you provide us with the URL of the page you are unable to edit, along with temporary wp-admin credentials. This will enable us to investigate the issue thoroughly.

Kind Regards,
8theme team

Hello,

13/ We would like to provide you with a snippet of code that can be implemented within the ‘Theme Options > Theme Custom CSS’ section to modify the styling of the arrows on the single product page. Please refer to the following screenshot for guidance: https://prnt.sc/_5msPAOwBgwW

.single-product .arrows-hovered:hover>.swiper-container .swiper-custom-left, 
.single-product .arrows-hovered:hover>.swiper-container .swiper-custom-right {
    background-color: blue !important;
    border-radius: 10px;
    color: w;
}
.single-product .swipers-couple-wrapper .swiper-custom-left:not(.et-swiper-elementor-nav):hover, 
.single-product .swipers-couple-wrapper .swiper-custom-right:not(.et-swiper-elementor-nav):hover {
    color: white;
}

15/ Regarding the customization you inquired about, it is indeed possible but may not be straightforward. Therefore, we are unable to provide an example here. To initiate your request and outline your specific requirements, please follow this link: https://prnt.sc/PZkD4AEf27qO https://www.8theme.com/account/#etheme_customization_panel. Upon receipt of your request, we will prepare a detailed estimate for the customization work.

17/ In response to your query, the answer is yes.

18/ Unfortunately, the option you are referring to is not available by default.

Kind Regards,
8theme team

Hello,

You’re welcome!

1/ You are indeed permitted to make the edits as previously described. Have you had the opportunity to explore the available options?

For further information on the various default product types, please refer to our documentation at – https://woo.com/document/related-products-up-sells-and-cross-sells/#:~:text=Products%20can%20be%20Related%20to,to%20the%20Product%20Data%20panel.

2/ Please note that the button in question is exclusively available for the AMP mobile version.

You can find more details here: https://www.8theme.com/documentation/xstore/amp-plugin/general-info-amp/.

3/ ” I think we would need to implement this by adding a section on the single page product builder – or will this be done by itself if we just add the widget?” – It is up to you, in Single product Builder > Layout – you can select if the sidebar will be an element in a section of the builder https://prnt.sc/CORfVZOg9af8 or “static section” – https://prnt.sc/7aO5UDlx8-Pg

“How can we make new widgets and where would we add this? Can you possibly share a screenshot please? Would it be the shop sidebar?” – Appearance > Widgets > https://prnt.sc/8Aeuxmukzw9v

Private Content

Kind Regards,
8theme team

Hello, Nebcreative,

We appreciate your prompt response.

Have you added our user as admin in the app settings https://prnt.sc/t6j1b0 or in the FB settings? We do not see the invite from you on fb; don’t see your app in the list available for our user at https://developers.facebook.com/ We need your invite for us for the app. Add 8themes@gmail.com to the list of developers https://developers.facebook.com/docs/development/build-and-test/app-roles/?locale=en_US

Thank you for your cooperation.

Kind Regards,
8theme team

Hello, GarantiKuyumculuk,

Private Content

Best regards,
The 8Theme Team

Hello, GTP,

Thank you for choosing XStore as your WooCommerce WordPress theme.

We regret to inform you that the feature you are inquiring about is not available by default. However, we suggest that you may consider utilizing custom CSS code sourced from the internet. You can then apply this code within the button’s settings as a potential solution: https://prnt.sc/mEStZ_bgCW7C

selector a {
	box-shadow: 0 0 0 0 rgba(0, 0, 0, 1);
	transform: scale(1);
	animation: pulse 2s infinite;
}
@keyframes pulse {
	0% {
		transform: scale(0.95);
		box-shadow: 0 0 0 0 rgba(0, 0, 0, 0.7);
	}

	70% {
		transform: scale(1);
		box-shadow: 0 0 0 10px rgba(0, 0, 0, 0);
	}

	100% {
		transform: scale(0.95);
		box-shadow: 0 0 0 0 rgba(0, 0, 0, 0);
	}
}

Kind Regards,
8theme team

Dear Muhamed,

We would like to inform you that the issue you encountered was due to the absence of the Cart element in the mobile header content, which should have been included via the Header Builder. We have addressed this oversight https://prnt.sc/pOPsIFYi0hCs and kindly request that you review the changes at your earliest convenience.

Thank you for your attention to this matter.

Kind Regards,
8theme team

Hello, Jungeun,

We are writing to kindly request temporary administrative access to your WordPress site, as well as FTP credentials, in order to thoroughly investigate the issue you have reported.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Kind Regards,
8theme team

Hello, Muhamed,

We appreciate your prompt response.

1/ Please be informed that certain configurations can be located within the Theme Options, under the WooCommerce section, and then by selecting Checkout. Additionally, we suggest exploring the WooCommerce Checkout Manager plugin, which offers further customization options for checkout fields.

If you wish a developers team can personally assist you via customization service.
To get started, please follow this link to send your request with requirements – https://prnt.sc/PZkD4AEf27qO https://www.8theme.com/account/#etheme_customization_panel , and a detailed estimate for the customization work will be prepeared. Our goal is to create a design that aligns with your vision and enhances your website’s appearance and functionality.
Customize your website to suit your needs and make it stand out with expert dev team.

Thank you for your cooperation and understanding.

2/ Kindly proceed to verify the functionality of the ‘Add to Cart’ feature at your earliest convenience.

Kind Regards,
8theme team

Hello, Jungeun,

Thank you for contacting us and for using XStore.

https://ibb.co/QdmwQH0 – we kindly ask that you contact your hosting provider to address this matter.

To assist you more effectively, please grant us temporary access to your wp-admin. This will enable us to review your settings and provide the necessary support.

Kind Regards,
8theme team

Hello, Kitikole,

Thank you for contacting us and for using XStore.

We are pleased to inform you that the theme has been successfully activated on your behalf.

Should you require any further assistance, please do not hesitate to contact us.

Kind Regards,
8theme team

Hello, Pronto Pasta,

Thank you for reaching out to us with your concerns regarding the typography settings and WPBakery activation in your Xstore theme.

1/ When you edit the content of pages using WPBakery you need to set this option https://prnt.sc/tw9yaCGrYeTk or select the desired font. We do not see any problem.

Could you please specify which particular element’s font family you are unable to change?

2/ The plugins included with our theme are external. We have purchased an Extended License for each of these plugins. They are fully functional and should run perfectly.
The latest plugin versions are always available. You can find them in the theme folder, and you can get them directly from us. Simply login to your account on our site ( http://www.8theme.com/my-account/), go to the https://www.8theme.com/downloads/ page, enter your purchase code, and you’ll be granted access to the appropriate archives.
Registration of these plugins is not necessary. They will function perfectly without any need for activation.
The plugin activation option was added only for those who need to get automatic updates and support directly from plugin developers. If you need this option, you will first need to purchase and register the plugin.

Kind Regards,
8theme team

Hello, Focu5,

We appreciate you reaching out to us and for your continued use of XStore.

We have encountered a critical error while attempting to edit the Checkout page via Elementor. Upon reviewing the WooCommerce > Status > Logs, it has been determined that the error originates from the smart-offers plugin. Temporarily disabling this plugin allows for successful page editing.

Additionally, we have implemented custom CSS code to address the font styling for advanced labels. You can review the changes here: https://prnt.sc/g-Sgz8VOh2RG > https://prnt.sc/gtrMXrzC8HpM

Regarding the issue highlighted in this screenshot – https://prnt.sc/sDMN3We12srz , we kindly request that you conduct the following tests:
1. Activate the default WooCommerce theme, Storefront, and observe the display.
2. Deactivate all third-party plugins and note any changes in the display.

Please inform us of the outcomes of these tests at your earliest convenience.

We value your cooperation and look forward to resolving these matters promptly.

Kind Regards,
8theme team

Hello, Yasir Alam 8Theme,

We appreciate you reaching out to us.

Currently, the option you are inquiring about is not available. However, we invite you to submit a request to our team through the following page: https://www.8theme.com/taskboard/ If it receives enough votes from other customers, our development team will consider adding it in one of the upcoming updates.

If you wish a developers team can personally assist you via customization service.
To get started, please follow this link to send your request with requirements – https://prnt.sc/PZkD4AEf27qO https://www.8theme.com/account/#etheme_customization_panel , and a detailed estimate for the customization work will be prepeared. Our goal is to create a design that aligns with your vision and enhances your website’s appearance and functionality.
Customize your website to suit your needs and make it stand out with expert dev team.

Thank you for your cooperation and understanding.

Kind Regards,
8theme team

Hello, Muhamed,

We appreciate your prompt response.

Private Content

Kind Regards,
8theme team