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Social Authentication Tab Goes Missing in Xstore Dashboard

This topic has 16 replies, 3 voices, and was last updated 4 months, 2 weeks ago ago by Rose Tyler

sergeantmaster

Participant

December 24, 2023 at 14:47

Hello, Xstore Team My Social Login Authentication Tab Goes Missing in the Xstore Dashboard

Link of image: https://shoeden.co.in/wp-content/uploads/2023/12/Social-Authentication-Missing.png

Please, contact administrator
for this information.

#377548 Copied Theme version: .9.2

15 Answers

Tony Rodriguez

Support staff

December 25, 2023 at 09:09

Hello, @sergeantmaster,

Thank you for bringing the issue regarding the missing Social Authentication Tab in the XStore Dashboard to our attention. To address this matter, we recommend following the steps below:

1/ Upon thorough investigation, we have verified the functionality of the same option on our test site, and it is working correctly. The issue only persists on your site

We suggest switching to the Parent theme if you are currently using the Child Theme on your site. After clearing the cache, check again. The issue may be due to your Child Theme.

We kindly recommend that you take a complete backup of your site before proceeding.

2/ For a visual reference, please consult the provided image at the following link:
https://imgur.com/a/atDX0pv

Update XStore Theme:
Ensure that you have the latest version of the XStore theme installed. You can refer to the XStore theme documentation for guidance on updating: https://xstore.helpscoutdocs.com/article/63-theme-update.

Update Included Plugins:
It’s essential to update all the required plugins associated with the XStore theme. For detailed instructions, please visit: https://xstore.helpscoutdocs.com/article/36-included-plugins.

Updates About XStore Theme:
https://xstore.8theme.com/update-history/

By updating both the theme and its plugins, you not only gain access to the latest features and improvements but also contribute to the overall stability and performance of your website.

Should you encounter any challenges during the update process or if the issue persists, our dedicated support team is ready to assist you. Please don’t hesitate to reach out to us for a smooth and successful resolution.

Yours Sincerely,
The 8Theme Team.

#377575 Copied

sergeantmaster

Participant

December 25, 2023 at 11:15

Tried Everything above still the problem persists. I request you to check by logging in with the above credentials on the WordPress dashboard..

#377593 Copied

Tony Rodriguez

Support staff

December 25, 2023 at 13:28

Hello, @sergeantmaster,

Upon reviewing your website, we have observed that it is currently operating with an outdated version of the XStore theme (version 9.2.3) alongside the most recent iteration of the XStore core plugin (version 5.2.5).

For optimal performance and security, it is imperative to ensure that both the theme and core plugin are updated to their latest versions. You may view the detailed changelog and the enhancements included in the recent updates at the following link: https://xstore.8theme.com/update-history/

Furthermore, we have previously provided an instructional article detailing the process for updating the theme. We kindly ask that you refer to this guide, which was included in our last correspondence, to facilitate the update on your website.

We trust that implementing these updates will effectively address any issues you may be experiencing.

Should you require any further assistance, please do not hesitate to reach out to us.

Best Regards,
The 8Theme Team

#377610 Copied

sergeantmaster

Participant

December 25, 2023 at 13:47

Hello 8themes Support,

I recently applied the latest theme update, but I’ve noticed that the social authentication option is still missing in the admin panel. Additionally, I’d like to inquire about why theme updates are not available automatically. Could you please investigate and address the issue with the missing social authentication tab? Thank you for your assistance.

Image Link: https://imgur.com/ssQRtXX

#377614 Copied

Rose Tyler

Support staff

December 25, 2023 at 14:10

Hello, @sergeantmaster,

We appreciate your prompt response.

1/ We kindly request that you furnish us with FTP access credentials to facilitate a more thorough investigation of the issue at hand.

2/ It has come to our attention that the “Hide update notices” feature is currently enabled on your website through White Label Branding.

Best Regards,
The 8Theme Team

#377615 Copied

sergeantmaster

Participant

December 25, 2023 at 14:14

Here are FTP Account Details:

Please contact administrator
for this information.

#377616 Copied

sergeantmaster

Participant

December 25, 2023 at 14:16

Image Link to fix Common errors while connecting to an FTP account

https://imgur.com/a/5nuyFG5

#377617 Copied

Rose Tyler

Support staff

December 25, 2023 at 14:42

Hello, @sergeantmaster,

We are grateful for your swift reply.

The necessary corrections have been made to the following files:
– /plugins/xstore-white-label-branding/inc/xstore-branding-admin.php
– /themes/xstore/framework/panel/templates/page-navigation.php
– /themes/xstore/framework/panel/panel.php

These adjustments will be incorporated in the forthcoming update of the theme and white-label-branding plugin.

Best Regards,
The 8Theme Team

#377618 Copied

sergeantmaster

Participant

December 25, 2023 at 14:46

You didn’t answer these Additionally, I’d like to inquire about why theme updates are not available automatically.

I’ve encountered an issue after applying patches and clearing all caches, including CDN. The system is still showing a notification to apply patches. Could you please assist in resolving this matter?

Image Link: https://imgur.com/a/1oLFLQ9

Thank you.

#377619 Copied

Rose Tyler

Support staff

December 25, 2023 at 15:11

Hello, @sergeantmaster,

We are pleased to inform you that we have responded to your query. You can view the answer at the following link – https://prnt.sc/Vfr7L2DsqHDs

Best Regards,
The 8Theme Team

#377622 Copied

sergeantmaster

Participant

December 25, 2023 at 15:13

Thank you, Look at my Second Prompt request!

I’ve encountered an issue after applying patches and clearing all caches, including CDN. The system is still showing a notification to apply patches. Could you please assist in resolving this matter?

#377623 Copied

sergeantmaster

Participant

December 25, 2023 at 15:16

I’ve encountered an issue after applying patches and clearing all caches, including CDN. The system is still showing a notification to apply patches. Could you please assist in resolving this matter?

Image Link: https://imgur.com/a/1oLFLQ9

#377627 Copied

Rose Tyler

Support staff

December 25, 2023 at 15:17

Hello, @sergeantmaster,

Upon reviewing the matter, we have not identified any issues as illustrated in the following screenshot: https://prnt.sc/wjIGq3Y1Q7zf

Best Regards,
The 8Theme Team

#377628 Copied

sergeantmaster

Participant

December 25, 2023 at 15:21

Hello 8themes support team,

I would like to express my appreciation for your excellent support. I’m impressed with the prompt and effective resolution of the issues. Is there any way to rate your support 10 out of 10 on any platform? Thank you for your outstanding assistance. Greatly appreciated!

Best regards.

#377630 Copied

Rose Tyler

Support staff

December 25, 2023 at 15:23

Hello, @Sergeantmaster,

We are sincerely grateful for your kind words!

We would be grateful if you could take a moment to rate our product – https://themeforest.net/downloads – with 5 stars on ThemeForest!

Kind Regards,
8theme team

#377631 Copied
Tagged: authentication issues, dashboard problems, missing tab, social authentication, woocommerce, wordpress templates, xstore dashboard
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