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Website crashed when I installed the theme

This topic has 6 replies, 3 voices, and was last updated 3 months, 1 weeks ago ago by Rose Tyler

bolton12

Participant

December 25, 2023 at 20:30

Hello, I need help. my website crashed when I install the store theme. I don’t just get how it functions. I really cannot Edit my project. when the appearance is not the best.

Please, contact administrator
for this information.

#377659 Copied Theme version: 9.2.5. WooCommerce version: latest

5 Answers

Tony Rodriguez

Support staff

December 26, 2023 at 08:13

Hello, @bolton12,

Thank you for contacting us and for using XStore.

Could you kindly provide a screenshot of the issue you are encountering? Additionally, we find your initial request somewhat ambiguous. To better assist you, please elaborate on the specific details of your concern or outline your desired outcome in greater detail.

We are committed to resolving your issue promptly and efficiently upon receiving the necessary information.

You may upload the screenshots on https://imgbb.com/ and paste the links here.

2/ We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://xstore.helpscoutdocs.com/article/36-included-plugins), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

Best regards,
The 8Theme Team

#377676 Copied

bolton12

Participant

December 26, 2023 at 08:48

nothing works,

#377681 Copied

bolton12

Participant

December 26, 2023 at 08:59

Please I need refund. I want to cancel purchase. the procedure is stressful for me.

#377688 Copied

Rose Tyler

Support staff

December 26, 2023 at 09:22

Hello, @Bolton12,

We hope this message finds you well. We would like to inform you that we have provided a response to your inquiry regarding the theme registration issues you are experiencing. You can view our reply by following this link: https://www.8theme.com/topic/theme-registration-issues-i-cannot-use-the-new-purchase-code-on-my-old-store-theme/#post-377694

Should you require any further assistance, please do not hesitate to reach out to us.

Best regards,
The 8Theme Team

#377698 Copied

Rose Tyler

Support staff

February 3, 2024 at 08:45

Hello,

We hope this message finds you well.

We are writing to inform you that we have introduced a new feature on our support forum that allows for the direct uploading of screenshot files. This enhancement is designed to streamline your experience by eliminating the need to use third-party services for sharing screenshots.

Warm regards,
The 8Theme Team

Files is visible for topic creator and
support staff only.

#382325 Copied
Tagged: best selling woocommerce theme issues, fixing crashed woocommerce websites, repairing woocommerce installation crashes, troubleshoot woocommerce theme installation, woocommerce themes crash solutions
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