Hello,

Thank you for getting in touch with us.

1/ To address the issue you’ve encountered, we kindly request that you clear your browser’s cache and attempt to submit the new topic once again. Should the problem persist, we would greatly appreciate it if you could capture a video demonstrating the difficulty you are facing.

Please upload the video to a file-sharing service, such as WeTransfer (https://wetransfer.com/), and share the download link with us. This will enable us to better understand and resolve the issue at hand.

Thank you for your cooperation and understanding.

2/ We recommend that you disable all third-party plugins that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the issue.

If the problem persists, we suggest switching to the Parent theme if you are currently using the Child Theme on your site. After clearing the cache, check again. The issue may be due to your custom code in the Child Theme.

Should the issue continue, please keep all third-party plugins deactivated on your site and allow us permission to debug your site. This includes deactivating all third-party plugins and on-site customization. This will enable us to investigate and assist you more effectively.

Please ensure that you have a complete backup of your site before proceeding.

Kind Regards,
8theme team

Hello, Seainfotech,

We appreciate your prompt response.

Please be informed that we have successfully removed the following custom CSS code from Theme Options > Theme custom CSS:

.header-top .et-toggle .et_b-icon, .header-top .et-content-dropdown .et_b-icon {
    background-color: #333;
    color: #fff;
    border-radius: 100px;
    padding: 5px;
    font-size: 9px;
}
.header-main-menu.et_element-top-level.menu-items-custom .menu > li > a {
    color: #ffffff;
    background-color: #c09578;
    -webkit-border-radius: 0px;
    -moz-border-radius: 0px;
    border-radius: 0px;
}

Should you require any further assistance or have additional queries, please do not hesitate to reach out to us.

Kind Regards,
8theme team

Hello, @alex91,

We appreciate your prompt response, but we can’t log in – https://prnt.sc/rJmt1kxrmlY_

Best Regards,
8Theme’s Team

Hello, @Zg007,

We appreciate your prompt response.

Here are IPs:
176.98.71.85 and 176.98.92.187

Best regards,
The 8Theme Team

Hello, Seainfotech,

We appreciate you taking the time to contact us regarding your concern.

To assist you further, we kindly request that you provide us with temporary administrative access to your WordPress site. This will enable us to investigate and address the issue more efficiently.

Thank you for your cooperation and understanding.

Kind Regards,
8theme team

Hello, Oceanbulkon,

We sincerely appreciate your decision to contact us regarding the difficulties you are encountering with your website.

To proceed with the troubleshooting process, we kindly request that you deactivate the XStore theme and instead activate the default WooCommerce theme, Storefront, by navigating to Appearance > Themes within your dashboard. This will help us determine whether the issue persists irrespective of the theme in use.

Upon reviewing the logs under WooCommerce > Status > Logs, with reference to today’s date, we have identified a fatal error involving two plugins: Dokan and Elementor Pro (Private Content). We recommend conducting a test by temporarily disabling these plugins to ascertain if the problem continues to occur. Should the website function correctly without these plugins, it would be advisable to reach out to the respective support teams for Dokan and Elementor Pro for further assistance.

We are committed to ensuring that your experience with our services is positive and efficient. Please do not hesitate to contact us should you require any additional support or have further questions.

Kind Regards,
8theme team

Hello, Mac,

We are grateful for your swift reply.

Please be advised that the following code can be safely removed to ensure everything functions correctly: https://prnt.sc/DhnVMh-iqe1z

Kind Regards,
8theme team

Hello,

We appreciate your prompt response.

Kindly review the content in the Private Content section.

Best Regards,
The 8Theme Team

Hello,

Thank you for contacting us and for using XStore.

Upon reviewing the video you provided, we have conducted a thorough examination of the issue in question. However, we were unable to replicate the problem you are experiencing.

We’ve implemented the following custom CSS code to address your concerns:
https://prnt.sc/bi5jwvPzSv5R

.et_b_header-mobile-menu > span svg {
    width: 2.4em !important;
    height: 2.4em !important;
}

To ensure the updates take effect, please clear your browser’s cache and then verify the appearance of the mobile menu icon.

Should you require further assistance or have any additional questions, please do not hesitate to reach out to us.

Kind Regards,
8theme team

Hello, @M Project,

You’re welcome!

We would be grateful if you could take a moment to rate our product – https://themeforest.net/downloads – with 5 stars on ThemeForest!

Kind Regards,
8theme team

Hello, Julian,

We appreciate your prompt response.

We would like to inform you that the text you referred to originates from a third-party plugin and not from our theme. Therefore, we kindly suggest that you reach out to the MailPoet plugin support team for further assistance.

Best regards,
The 8Theme Team

Hello, Zenka,

Thank you for contacting us and for using XStore.

May we assist you with deactivating the header designed with Elementor Pro?

For further support, we kindly request that you grant us temporary access to your wp-admin.

Kind Regards,
8theme team

Hello, Julian,

We are currently experiencing difficulties logging into the wp-admin panel. Could you kindly confirm if there have been any recent changes to the access credentials? If so, we would greatly appreciate it if you could provide us with the updated information to ensure continued collaboration.

Thank you for your prompt attention to this matter.

Best regards,
The 8Theme Team

Hello, @Freelancer,

Sorry for the long delay in answering.

Please accept our apologies for the delayed response. We appreciate your patience and would like to provide you with an update on the issues you’ve raised:

1. The issue regarding string translation has been resolved.
2. The string translation matter has been successfully addressed.

Regarding issue number 3, we have identified that the problem lies within the subscriptio-stripe plugin. To rectify this, we have implemented the following code into the child theme:

add_filter('woocommerce_order_button_html', function ($button_html) {
  return (defined('ICL_LANGUAGE_CODE') && ICL_LANGUAGE_CODE == 'ar') ? str_replace('Pay Now', 'ادفع الان', $button_html) : $button_html; 
}); 

Best regards,
The 8Theme Team.

Hello, @M Project,

Thank you for getting in touch with us.

1/

.related-posts .title span{
    display: none; 
}
.related-posts .title:before {
    content: "Recent Posts";
    display: block;
    font-size: 29px;
}

2.

.single-post .post-heading .meta-post {
    font-size: 0px;
}
.single-post .post-heading .meta-post .entry-date {
    font-size: 16px;
}

Kind Regards,
8theme team