Hello,

We kindly request that you contact your hosting provider for further assistance, as this can’t be changed from the theme side.

Thank you for your attention to this matter.

Best Regards,
8Theme’s Team

Hello, Cataclyps,

Thank you for reaching out to us with your concerns.

We can’t log in – https://prnt.sc/ho8yzHQLScs0
Please check this and provide the correct credentials.

Best Regards,
8Theme’s Team

Hello, Natasa,

Thank you for reaching out to us.

You need to change this https://prnt.sc/-UrcCAC2IRxb to https://prnt.sc/OtNu2-N-TMx2 (server side).

For further guidance, please refer to https://kinsta.com/knowledgebase/constant-fs_method/

Best Regards,
8Theme’s Team

Hello,

Please downgrade the PHP version to 8.1 on assureifycase.com and let us know once it is done.

We’ve disabled 3rd-party plugins on http://www.veganworld.co.ke and imported the Cocktails demo https://prnt.sc/xFCnOQvSIZsU . Please check the result.

Best Regards,
8Theme’s Team

Hello, PJone,

Thank you for reaching out to us.

We are pleased to inform you that the theme has been successfully activated on your site. Please take a moment to review it and do not hesitate to reach out if you require any further assistance.

Best Regards,
8Theme’s Team

Hello,

Thank you for contacting us and for using XStore.

Could you please provide temporary wp-admin access?

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Also, please provide the video you want to add to the Slider.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us. We’re sorry to hear that you are experiencing difficulties with importing demos despite meeting all system requirements.

Could you please provide temporary wp-admin and FTP access?

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

Hello, Sam,

Thank you for reaching out to us with your queries.

To assist you more effectively, we kindly request the following information:

1. Please provide a screenshot, the URL of the page, and temporary wp-admin access.
2. Screenshots will help us better understand your request.

Thank you for your cooperation and we look forward to hearing from you soon.

Kind Regards,
8theme team

Hello,

To create the multilanguage site you need additional plugins https://colorlib.com/wp/wordpress-multilingual-plugins/ If you choose the WPML https://www.8theme.com/documentation/xstore/theme-translation/translation-with-wpml/ then a currency switcher will be included.

Kind Regards,
8theme team

Hello,

We appreciate your prompt response.

%s you need to add – https://prnt.sc/Wqb6bDSmBXqP

Kind Regards,
8theme team

Hello,

Thank you for reaching out to us with your inquiry.

Please go to Elementor > Settings > Integration > WooCommerce > Mini Cart Template > Disable, then provide the URL of your site and temporary wp-admin access.

Describe the desired result in more detail for better understanding.

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

Dear @Jimie,

You can create a new menu via Appearance > Menus that contains categories https://www.8theme.com/documentation/docs/how-to-enable-product-categories-for-menus/ and images https://www.8theme.com/documentation/docs/how-to-add-an-image-for-a-menu-item/ , and shown that menu for mobile in the Categories tab https://prnt.sc/O5SeUtcJ0sjz

Kind Regards,
8theme team

Hello, Murad,

Thank you for getting in touch with us.

1/ Please try to use code from this topic – https://www.8theme.com/topic/remove-shop-page-from-breadcrumbs/#post-355143

2/ The link you provided leads to a 404 error page, and the admin panel credentials you supplied are not functioning. Please verify these details.

Best Regards,
8Theme’s Team

Hello,

We hope this message finds you well. We kindly request that you review the following article regarding the registration and deregistration of the XStore theme on live/staging websites: https://www.8theme.com/documentation/xstore/theme-installation/how-to-registerderegister-xstore-theme-livestaging-websites/

To better assist you, could you please specify where you encountered difficulties in the deactivation process? Were you unable to navigate to our website, access your account page, and deactivate the theme, or did you face issues deactivating it through the admin XStore panel on your site?

For a more comprehensive understanding, we would appreciate it if you could describe the problem in detail and provide screenshots. This information will enable us to make global improvements as needed.

Thank you for your cooperation. We look forward to your response.

Best Regards,
8Theme’s Team

Hello, @Chie,

We have reviewed the webpage at https://madebychie.blackstonetown.com/shop/ and were unable to identify the issue you mentioned. To assist you further, could you please provide the specific URL of the page where the problem is occurring, along with temporary FTP access credentials?

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Thank you for your cooperation.

Best Regards,
8Theme’s Team