Hello,

We appreciate your prompt response.

Please post different questions via separate threads – https://www.8theme.com/forums/xstore-wordpress-support-forum/

1/ What exactly video do you want to add for the slider? Settings are here – https://prnt.sc/UEvXWD0lepce
Read more – https://www.sliderrevolution.com/manual/adding-and-configuring-video-layers/

2/ We’ve imported Slider from the demo on your site https://prnt.sc/clfZaQdVM22S and the Closer button works fine there. It means some changes that were done by you affected it. Please compare settings to find out the reason for the issue.

3/ Edit product description using Elementor. Columns can be re-ordered, for example https://gyazo.com/9373520577e0b75ffac37f89f15aadbe

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

Hello, Luffman,

Thank you for reaching out to us with your concern. We understand that you are experiencing an issue with the appearance of the billing details fields on your shop’s checkout page, and we are here to assist you.

Please navigate to Theme Options > WooCommerce > Cart/Checkout Layout > Advanced Labels and set it to ‘Off’.

If this does not resolve the issue, please provide us with temporary access to your admin panel so that we can further investigate the settings on your site.

Best Regards,
8Theme’s Team

Hello, Scrumgum,

Thank you for reaching out to us with your concerns.

1/ This placeholder is not a bug but a predefined behavior https://prnt.sc/lDT-EIBw4TAN

https://prnt.sc/kOFczwWFzWAI – please read this article https://www.8theme.com/documentation/xstore/xstore-features/frequently-bought-together/ and then select here https://prnt.sc/YmjiQB_wwlQW product for which you configured products for Bought Together.

https://prnt.sc/gnJfvwD8sknG – please read this article – https://www.8theme.com/documentation/xstore/xstore-features/how-to-setup-booster-sales-quantity-discounts/ You need to configure it first, and then the result will be visible on frontend.

2/ Here is the price of the selected variation https://prnt.sc/FqJGwXeSyEwU
In case you do not want to display the price range, it can be removed https://prnt.sc/cu3UQFqlpZ-4 , but there is no option to modify it, unfortunately.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

Hello,

Any email address can be used for the new account, it does not have to be our email.

Private content

Best Regards,
8Theme’s Team

Hello, Chie,

Thank you for reaching out to us with your concern.

Header Builder via Elementor > edit template > container min-height – https://prnt.sc/tgjVn6eqR3z2 > https://prnt.sc/h7lsyZzS52P7

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us with your concern.

We suggest disabling all third-party plugins (including cache plugins and disable CDN on your site) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/ ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

Best Regards,
8Theme’s Team

Hello,

Please use the Private Content area to provide wp-admin access https://prnt.sc/0FFNX2Lbqo9e

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

Hello, Cataclyps,

We have noticed that the FTP directory appears to be empty as shown in the screenshot: https://prnt.sc/HpyuSiRNu3tY . To proceed further, we kindly ask you to verify the destination folder of our user. If everything seems to be in order on your end, we recommend reaching out to your hosting provider for assistance. It is essential for us to have access to your WordPress installation to continue with our support.

Kind Regards,
8theme team

Hello, Murad,

1/ Have you tried this code?
add_filter( 'etheme_breadcrumbs_shop_step', '__return_false', 999);
child-theme/functions.php

2, 5, 7/ We would like to kindly remind you that the translation files for themes should be placed in /wp-content/languages/themes/ folder,
for plugins, like Core plugin, in /wp-content/languages/plugins folder (this is the System location),
with correct names, for example, for XStore theme: xstore-az.po, and xstore-core-az.po for XStore Core plugin.

Provide us with FTP access, so we can make these changes for you.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

3/ This is independent of the theme, we would recommend you contact WooCommerce and WordPress support.

4/ https://www.8theme.com/documentation/xstore/xstore-features/learn-how-to-set-up-the-photo-reviews-feature-in-the-booster-sales-section-of-xstore/

6/ In case you do not want to use Single Product Builder, custom CSS code can be used, for example:

.single-product .product-content .price {
    margin: 30px 0;
}
.single-product .joinchat__woo-btn__wrapper {
    margin: 30px 0px;
}
.single-product .product_meta {
    margin-bottom: 30px;
}
.single-product .tabs .tab-title {
    padding: 20px 0px !important;
}

8/ Theme Options > Blog > Single Post > Prev/Next Navigation > Off.

Best Regards,
8Theme’s Team

Hello, Murad,

1/ Please check now – https://prnt.sc/lth32zdhqsDn

2/ Do you mean post-comments-count is not shown? Please make sure that this situation is not caused by your custom code in the child theme. To do so, go to Appearance > Themes > activate parent theme and check the result. Please note that we are not responsible for your custom code in the child theme.

3/ Have you solved this https://prnt.sc/H0QQgIG1mTdW ?

Best Regards,
8Theme’s Team

Hello, Martin,

Please go to Single Product Builder > Layout > Sticky Sidebar > Off.

Best Regards,
8Theme’s Team

Hello, Murad,

Thank you for reaching out to us with your requests. We are more than happy to assist you with the modifications you need for your website.

1/ Custom CSS code:

.single-post .meta-post {
    display: none;
}

.single-post .wp-picture img {
    max-width: 300px;
}
.single-post .post-heading {
    background: none !important;
}

2/ Appearance > Widgets > edit the content of the Main sidebar.

https://www.8theme.com/documentation/documentation/troubleshooting/how-to-remove-the-uncategorized-category-from-wordpress/

3/ Select the Blog page here https://prnt.sc/XTaNWsXhsQSy

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

Hello, Cataclyps,

We appreciate your prompt response.

1/ Categories > Edit category > Custom page heading image for this category https://prnt.sc/zhxvjy2sH05H

2/ Please provide FTP access also.
For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

3/ We’ve checked the filters work fine. Could you please provide an example of the problem?

4/ Could you please record a video of the problem for a better understanding?

Thank you for your cooperation.

Best Regards,
8Theme’s Team

Hello, Jade,

Thank you for reaching out to us with your request. We understand that you would like to remove the variation swatches from the products on all pages except for the single product page, to achieve a cleaner and less cluttered appearance on your site.

We can certainly assist you with this customization. Please go to Theme Options > WooCommerce > Shop elements > Variation swatches > Position > Disable.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

Hello,

We can’t log in to http://www.veganworld.co.ke . Have you changed wp-admin access https://prnt.sc/FMM_8SWRZ6z- ?

On https://assureifycase.com/ we can see demo data. Was the issue solved?

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team