Hello, Patrickjanko,

Thank you for getting in touch with us.

Please follow this article – https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/

Kind Regards,
8theme team

Hello, Martin,

It means the issue is independent of our theme. We would recommend you contact the support of WooCommerce https://wordpress.org/support/plugin/woocommerce/ and Elementor https://wordpress.org/support/plugin/elementor/ .

Kind Regards,
8theme team

Hello,

Thank you for reaching out to us with your concern.

Please try to activate XStore now.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

Please check this page – https://8theme.com/import/update-history/woopress/

Best Regards,
8Theme’s Team

Hello, Houzmatic,

Thank you for reaching out to us with your request.

Could you please provide temporary wp-admin access?

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

Hello, Peter,

Thank you for reaching out and bringing this issue to our attention.

Please go to Theme Options > Speed Optimization > FontAwesome Support > enable and check the result.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us. We appreciate your vigilance in keeping up with our updates.

We have indeed recently updated our theme to version 9.2.9. The change log for this update has been posted on our official update history page, which you can access here: https://xstore.8theme.com/update-history/

Please review the change log at your convenience to see the detailed list of enhancements and fixes. If you have any further questions or require additional assistance, please feel free to contact our support team. We are here to help and ensure you have the best experience with our products.

Kind Regards,
8theme team

Hello, Akif Mücahitoğlu,

Thank you for reaching out to us with your concerns. We appreciate you providing the screen recordings, as they are very helpful in understanding the issues you are experiencing.

1/ https://prnt.sc/HP8Rxv0AY_ct > https://prnt.sc/sq-JUCfzg6-M

https://elementor.com/help/show-or-hide-columns-per-device/

2/ Please be informed that the Shop page serves as an archive page for products and, as such, is not editable via Elementor by default. Any available configurations can be adjusted within the Theme Options.

Should you wish to utilize Elementor for your Shop page, we kindly direct you to the following instructional article: https://www.8theme.com/documentation/xstore/xstore-builders/xstore-products-archive-builder-with-elementor/. This guide will assist you in creating a custom layout from the ground up and configuring it for all product archives, including the shop, product categories, and more.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

Hello, Red8,

Thank you for reaching out to us with your concern about improving your site’s performance. We understand how crucial loading times are for the success of your online presence.

https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/

To enhance your site’s loading speed, we recommend the following strategies:

1. **Optimize Images**: Ensure that all images are compressed and in the correct format. Tools like Adobe Photoshop or free online services like TinyPNG can help reduce image file sizes without losing quality.

2. **Minimize HTTP Requests**: Reduce the number of elements on your page to decrease the number of HTTP requests required to load the page.

3. **Use a Content Delivery Network (CDN)**: CDNs distribute your content across multiple servers around the world, allowing users to download data from the closest server, which speeds up loading times.

4. **Leverage Browser Caching**: Set up your web server to enable caching so that returning visitors will experience faster loading times.

5. **Minify CSS, JavaScript, and HTML**: Compress these files by removing unnecessary spaces, comments, and characters.

6. **Enable Compression**: Use tools like Gzip to compress your website’s files which can significantly reduce their size and thus improve load time.

7. **Evaluate Your Hosting Service**: Sometimes, the hosting solution can impact site speed. Ensure that your hosting service can handle your website’s traffic and content efficiently.

Implementing these recommendations should provide a noticeable improvement in your site’s loading times.

Best Regards,
8Theme’s Team

Hello,

Thank you for getting in touch with us.

Currently, the theme does not provide the functionality you are inquiring about. However, you may consider using third-party plugins to achieve your desired outcome.

Please note that the login screen you mentioned is a feature provided by the WooCommerce plugin.

The WooCommerce support team can provide recommendations for such plugins. For further assistance, please visit: https://wordpress.org/support/plugin/woocommerce/

We have implemented a limit on the number of topics to ensure a high level of support for all our clients and to organize our operations according to the rules of fair use. This policy helps us prevent situations where users, without consulting the documentation, might overwhelm our support team with queries, thereby hindering other clients from receiving timely assistance.

Thank you for your understanding and cooperation.

Kind Regards,
8theme team

Hello, Fernando,

Thank you for reaching out to us. We’re sorry to hear that you are experiencing issues with the Spanish translation on your site. We understand how important it is for everything to function smoothly, and we are here to assist you.

Please rename https://prnt.sc/JTRifZjMFAkT to xstore-core-es_ES.po

Best Regards,
8Theme’s Team

Hello, Fernando,

Please be advised that we no longer offer Figma and PSD files as part of our service. We acknowledge that there may have been previous instances where such files were provided; however, we have since updated our policy and have removed all references to the provision of PSD and Figma files from our communications and offerings.

We apologize for any inconvenience this may have caused and appreciate your understanding in this matter.

Should you have any further questions or require additional assistance, please do not hesitate to contact us.

Best Regards,
8Theme’s Team

Hello, Enqodle,

We appreciate your response.

We would recommend you update the theme and plugins – https://www.8theme.com/documentation/xstore/theme-installation/theme-update/ https://www.8theme.com/documentation/xstore/plugins/plugins-update/

1/ You are using a 3rd-party plugin for variations, so we can’t be responsible for its work. Please contact support of the plugin directly.
XStore has our variation swathes https://youtu.be/LgzC4iK-j6A?feature=shared

2/ About bulk upload, it seems is also independent of the default theme functionality, unfortunately.

Best Regards,
8Theme’s Team

Hello,

We appreciate your prompt response.

We’ve edited Theme Options > WooCommerce (Shop) > Single Product Builder > Breadcrumbs. Please check the result and continue editing there.

Best Regards,
8Theme’s Team

Hello,

We appreciate your prompt response.

You added to content in the header https://prnt.sc/dKeRjZuO0rbA and it is shown for the entire site https://prnt.sc/h31TXhH4x3Uj Please remove this content from the header area https://www.8theme.com/documentation/xstore/xstore-builders/new-xstore-header-builder-with-elementor/ , and add it for Home page only (go to Dashboard > Pages > find Home page and click on edit page using Elementor, or click here https://prnt.sc/YbSn1kbUiEiG ).

This should solve the scrolling issue too.

Best Regards,
8Theme’s Team