Shop menu translation with WPML doesn’t work

This topic has 9 replies, 2 voices, and was last updated 2 months, 1 weeks ago ago by Rose Tyler

  • Avatar: baibao
    baibao
    Participant
    May 8, 2024 at 11:33

    I try to do translation with all pages, it works fine.
    But couldn’t find a way to display “translation of Shop menu”

    What i need to configure to display it properly?

    8 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 8, 2024 at 11:54

    Hello,

    Thank you for reaching out to us with your query.

    To better understand and address your request, could you please provide us with some screenshots? Additionally, we would appreciate temporary wp-admin access. This will enable us to assist you more effectively.

    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    Best Regards,
    8Theme’s Team

    Avatar: baibao
    baibao
    Participant
    May 10, 2024 at 09:58

    Please find the info in private msg.

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 10, 2024 at 10:42

    Hello,

    Thank you for providing the access details. To better understand your request and assist you effectively, we kindly ask you to provide screenshots. Currently, it is unclear which specific elements you are unable to translate.

    Best regards,
    8Theme’s Team

    Avatar: baibao
    baibao
    Participant
    May 10, 2024 at 18:06

    The “Shop” Page, It’s “สินค้า” in Thai https://tvi.co.th/shop/

    I did success to translate other page (example)
    https://tvi.co.th/en/company/
    https://tvi.co.th/company/

    Files is visible for topic creator and
    support staff only.
    Avatar: baibao
    baibao
    Participant
    May 10, 2024 at 18:06

    Basically I want to make “Shop” (woocommerce) page in English.
    My default language is Thai.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 11, 2024 at 08:12

    Hello,

    We appreciate your prompt response.

    https://prnt.sc/6Q7h8ESN12d5 Regarding your inquiry about the translation of pages, this issue pertains to the functionality of the WPML plugin. We kindly advise you to contact their support team for specialized assistance.

    Best regards,
    8Theme’s Team

    Avatar: baibao
    baibao
    Participant
    May 11, 2024 at 18:37

    Can you please provide more evidence or proof that the root cause is by WPML not your theme?

    Since it getting complicated, I do buy the support from your theme because I expected something more helpful than just re-direct me to find a solution by myself from the plugin that you mentioned in your sale page that it’s compatible.

    Please

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 12, 2024 at 10:03

    Hello,

    We hope this message finds you well.

    We would like to confirm that XStore is fully compatible with WPML. However, please note that we are not the authors of this plugin.

    We understand your frustration regarding our previous response and genuinely wish to assist you. Therefore, we recommend contacting the plugin’s author for more specialized support.

    To further investigate the issue related to the translation of the Shop page, you may activate a different theme (default WooCommerce theme – Storefront) on your site to see if the same problem persists. This can help determine whether the issue is specifically related to our theme or not.

    Additionally, we have noticed some critical errors that might be contributing to your current issue. You can review these errors under WooCommerce > Status > Logs > Fatal Errors. For a detailed view, please visit: https://prnt.sc/XwOMP_TD5KV0 . We advise reaching out to the respective plugin author for further assistance with these errors.

    Thank you for your understanding and cooperation.

    Best regards,
    8Theme’s Team

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