Forum Replies Created

Viewing 30 posts - 23,761 through 23,790 (of 30,337 total)
  • Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 10, 2018 at 09:42

    Hello,

    Install and activate child theme if you did not do it before and add the following code in functions.php of the child theme:

    function etheme_second_cat_desc() {
    		global $wp_query;
    		$cat = $wp_query->get_queried_object();
    		if ( 0 !== absint( get_query_var( 'paged' ) ) ) return;
    		if( property_exists( $cat, 'term_id' ) && ! is_search() ){
    			$desc = get_term_meta( $cat->term_id, '_et_second_description', true );
    		} else {
    			return;
    		}
    
    		if ( ! empty( $desc ) ) {
    			echo '<div class="term-description et_second-description">' . do_shortcode( $desc ) . '</div>';
    		}
    		return;
    	}

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 10, 2018 at 09:21

    Hello,

    We don’t have information that any plugin included in our theme or any theme code could cause such problem. Anyway, you can disable them one by one and check if you still have the attacks.
    Also, you may try WPS Hide Login plugin, sometimes it helps to avoid force attacks.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 8, 2018 at 16:52

    Hello,

    Latest version available on codecanyon is 9.3 https://codecanyon.net/item/woocommerce-amazon-affiliates-wordpress-plugin/3057503 Last plugin update was 13 March 18 http://prntscr.com/jfcd5l

    Once they release the official update we’ll update plugin on our site and theme package.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 8, 2018 at 16:46

    Hello,

    1) Check the timeline settings of your layers https://www.themepunch.com/revslider-doc/layer-animations-timeline/#layers-timing-sorting Maybe they just set to disappear after some time.

    2) Image size you can manage in Settings > Media. At this moment you set smaller size than the images block for the medium images, for example http://prntscr.com/jfca47 so, image is resized and looks blurred a little bit. I changed settings and regenerated thumbnails. Check now.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 8, 2018 at 16:29

    Hello,

    Check now, please.
    Changes were made in royal/framework/vc.php – http://prntscr.com/jf68we and royal-child/woocommerce/content-product-slider.php – http://prntscr.com/jf69mn
    Keep vc.php file in safe during next theme update.

    Also, regenerate thumbnails once you change the size to apply changes.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 8, 2018 at 12:56

    Hello,

    1) There is no any referral link at my account page by default http://prntscr.com/jf8lyu
    This link is added by Refer A Friend for WooCommerce by WPGens plugin, so, all the questions about these plugin settings you need to address to plugin author. We can help you only if something does not work with our theme only and works fine with the default theme.

    2) We have added custom CSS to reduce the button size and content padding to place button and q-ty in one row. Check please.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 8, 2018 at 09:45

    Hello,

    Another solution that you may try is String Translator.
    1) Go to WPML > String Translator > http://prntscr.com/jf6ah5
    2) Find logo strings http://prntscr.com/jf6bsy and add them http://prntscr.com/jf6c2i
    3) Selected strings can now be translated using the string translation screen http://prntscr.com/jf6cqb
    Just add links to different images that you plan to use.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 8, 2018 at 09:28

    Hello,

    We’ll fix that issue in next theme update. Please, contact us via contact form and provide link to file with the full list of slow errors related to our theme that you got.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 7, 2018 at 15:55

    Hello,

    max_execution_time is a limit for the execution time while running the script. For example if you import content and script need more than 30 secs then you may face the problem with demo content import. But depending on other server settings script could finish its work faster.

    So, if you didn’t face problems with theme options then don’t worry about this parameter.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 7, 2018 at 14:28

    Hello,

    We can implement this for you by additional customization. Provide us with Dashboard and FTP access to your site.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 7, 2018 at 14:17

    Hello,

    Theme Options works but if you use customizer you don’t see changes immediately. We’ll fix it in next theme update and can fix it for you now if you provide access to your Dashboard and FTP.

    If you use cache plugin or server cache you need to clear it because system saves Theme Options into separate css file that can be cached and you won’t see changes then.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 7, 2018 at 13:43

    Hello,

    1) What affiliate plugin do you use and describe in more details what issues caused by our theme do you have? Because I don’t understand the problem from your previous message.
    2) If you have forbidden error when trying to save API settings of MailChimp then contact your hosting provider, maybe it blocks connections. Or submit the topic on MailChimp support forum, plugin developers will be able to help you.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 7, 2018 at 11:41

    Hello,

    If you get white screen it means some fatal error appeared. To find out what error you need to enable WP debug.

    We are glad to hear that your site works again. If you face this issue in future enable WP debug and let us know about the error that you see then we’ll be able to help you. And provide also FTP access to the site because we can do nothing if you have the fatal error and we don’t have FTP access to the site.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 7, 2018 at 11:33

    Hello,

    We have updated theme and all the included plugins.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 7, 2018 at 10:37

    Hello,

    We have activated default WooCommerce theme – Storefront, and see the same issue https://gyazo.com/302834817bb9921f2dedad5a492a455b
    Contact plugin author to fix the problem, it’s not related to XStore theme.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 7, 2018 at 10:29

    Hello,

    If you have any permissions issues during auto update it would be better to contact hosting provider to fix it because it’s related to your server settings.

    If you prefer to update theme via FTP we can help you with this. Just provide us with Dashboard and FTP access to your site.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 7, 2018 at 10:03

    Hello,

    If theme files were changed and you have some malware code there we would recommend you to remove old theme files and re-upload theme source files. But as a rule not just theme files are hacked, so your system admin should check all the files of your WP installation and make sure that you don’t have any other hacked files. Also, your system admin should help you to prevent such situation in future.

    Theme support can help you only with issues related strictly to our theme. The situation when your WordPress was hacked it’s not related to the theme because theme files do not include code with security vulnerabilities.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 7, 2018 at 09:45

    Hello,

    We have changed cache plugin to speed site and also installed one additional plugin to minimize scripts and CSS in the best way. Check the speed results https://tools.pingdom.com/#!/cqzs1q/https://dwtstore.com.ng/

    If you improve some other moments related to server side you can get better results.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 5, 2018 at 15:25

    Hello,

    1) Your WP was hacked http://prntscr.com/je2qp4 Contact your hosting provider and ask to check the site and fix it.
    2) Check now.
    3) Search speed depends on server response time. Contact your hosting provider to reduce this time.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 5, 2018 at 15:00

    Hello,

    Yes, we can help you with this. Could you provide me temporary Dashboard access to your site, we’ll check the newsletter and give you the custom code to fix it.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 5, 2018 at 14:57

    Hello,

    1) If you see the share as the shortcode only make sure that XStore core plugin is activated. XStore core plugin is required plugin.

    2) If you want to disable the share option go to Theme Options > E-Commerce > Single Product > Show share buttons > off

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 5, 2018 at 14:52

    Hello,

    Check the docs https://www.8theme.com/documentation/xstore/theme-installation/xstore-theme-requirements/
    upload_max_filesize should be 20M, or greater, where did you find 180?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 5, 2018 at 14:50

    Hello,

    WooCommerce and our theme do not have such option. You may try some plugins, for example https://woocommerce.com/products/woocommerce-pre-orders/ or similar, to implement this or submit customization request to WPKraken team.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 5, 2018 at 14:47

    Hello,

    We can see that plugin causes issues with page structure Please, provide Dashboard and FTP access to your site to check if this happens with our theme only and if there is any way to avoid it.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 4, 2018 at 15:25

    Hello,

    Check the documentation and follow the steps to change the image size or disable crop option https://www.8theme.com/documentation/xstore/woocommerce/product-images/

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 4, 2018 at 15:23

    Hello,

    Can you, please, provide me temporary admin panel and FTP access to your site to check why translations do not work.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 4, 2018 at 13:46

    Hello,

    You need to create attributes (size, color etc) and use it for the variable products. How to create variable product and attributes you can find in WC plugin docs https://docs.woocommerce.com/document/variable-product/

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 3, 2018 at 18:06

    Hi,

    Can you, please, provide me also Dashboard access to check WP settings, plugins that you use. We’ll analyze and give you the main tips that may speed up your site.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 3, 2018 at 15:52

    Hello, @gvaldivieso

    You can deactivate theme from Theme Options http://prntscr.com/jd97s3 And then you can activate the theme for other domain.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 3, 2018 at 15:05

    Hello, @Dustin_Warncke

    If you can’t install theme and also default plugin (Redux or any other) because get the error during installation then you need to contact your hosting provider to fix this. You should not get any errors if you trying to install any default WP plugin.
    Once your hosting provider fixes the problem with your installation then reply back.

    Regards

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    Viewing 23,790 results - 23,761 through 23,790 (of 30,337 total)
Viewing 30 posts - 23,761 through 23,790 (of 30,337 total)
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