Forum Replies Created

Viewing 30 posts - 23,791 through 23,820 (of 30,337 total)
  • Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 3, 2018 at 14:24

    Hello,

    Thank you for the information. We’ll check our server.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 3, 2018 at 10:39

    Hello,

    1) Do the backup of all your files and DB. Check the widgets and make sure that you know where every widget is placed because they could be messed up after the update.
    2) If you made any changes in template files move then into child theme
    3) Use FTP method to update theme. Remove royal/woocommerce folder from old copy before this to avoid the problem with the out of date files.
    4) Go to Theme Options > activate theme using your purchase code. Skip setup wizard.

    If you want we can help you with theme update, just do steps 1-2 and then reply back to this topic and provide FTP and Dashboard access to your site.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 3, 2018 at 10:33

    Hello,

    If you need to add the simple link to contact page you can add this link below the contact form shortcode on the contacts page. Or should the link be placed in some special place? Provide screenshot then.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 3, 2018 at 10:14

    Hello,

    We have updated theme to the latest version because you installed the theme in the subfolder and this is not correct. I added currency widget to top bar widget area and don’t see any issues https://gyazo.com/7d18da697d76fe0bcbe04829dd7a8b12

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 3, 2018 at 08:43

    Hello,

    We have enabled default WooCommerce theme Storefront and see the same situation https://gyazo.com/21024ae65dbe1c5a96e6728a7c8a1114 . I suppose it’s because of your server/hosting. Contact your hosting provider to solve the problem.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 2, 2018 at 13:16

    Hello,

    1) Provide FTP access to your site, please. We’ll check what caused this issue.
    2) We have imported slider of the default version. You can find it in the list of sliders.
    3) To add information to footer go to Appearance > Widgets and use footer and prefooter widget areas. Also, you can use Static Blocks to create footer with columns and then add it to your footer using 8theme Static Block widget.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 2, 2018 at 13:02

    Hello,

    Can you, please, provide server error logs and also FTP access? We’ll check if issue is related to our theme. Because it looks like the server problem.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 2, 2018 at 10:57

    Hello,

    1) Problem is not related to our theme because if you enable official WooCommerce theme Storefront you’ll see the same http://prntscr.com/jcoxyu
    Your problem caused by Woocommerce Role Pricing plugin. When the plugin is deactivated everything works fine with any theme. So, contact plugin author to solve the issue.

    2) We have checked the category page and did not face described issue https://gyazo.com/b36c076cd294919c4a214f15e76d5a58 Can you provide me the link to the category where the problem persists?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 2, 2018 at 10:35

    Hello,

    Sorry for the delay in answering. Have you installed and activated all the required plugins (Appearance > Install Plugins)? https://www.8theme.com/documentation/xstore/plugins/included-plugins/

    Looks that WPBakery page builder is not installed or activated but you have the code of that plugin on that page and got the fatal error.

    Why can’t you install theme via Dashboard? Does your server meet theme requirements, notably upload_max_filesize: 20M, or greater? https://www.8theme.com/documentation/xstore/theme-installation/xstore-theme-requirements/

    Also, we can help you with theme and version installation if you provide Dashboard and FTP access to your site.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 2, 2018 at 10:25

    Hello,

    Please, provide me access to site where you are using our theme.
    This theme x-Store https://www.preciousthemes.com/downloads/x-store/ is not our theme, author of that theme is Precious Themes http://prntscr.com/jcorei .

    We are authors of XStore theme https://themeforest.net/item/xstore-responsive-woocommerce-theme/15780546 And these are 2 different themes.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 2, 2018 at 10:15

    Hello,

    You can’t create topic on the XStore Support forum because you need:
    1) Extend support period.
    2) Register code on My account page http://prntscr.com/jcolsg
    Once you do this go to Xstore support forum, create the topic, provide us Dashboard and FTP access to your site. Also, tell us what option do you try to change? Because there are many settings in theme options? Which one does not work?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 30, 2018 at 14:51

    Hello,

    Please, provide me correct access to your Dashboard and also FTP access to theme files. We’ll help you to fix the issue.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 30, 2018 at 13:44

    You are welcome!

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 30, 2018 at 13:03

    Hello,

    The current version of theme has search by title, description and SKU (if enabled in theme options). You can find code in xstore/framework/theme-functions.php , global search results http://prntscr.com/jbxerz and Ajax search results https://prnt.sc/jbxfbq
    But if you are using theme version 1.9 (too old version) I’m not sure that you have the search by SKU.

    We don’t have search by brand. If you want to do any changes in search results you can do this by additional customization of the search function. If you need help with this you can contact WPKraken team.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 30, 2018 at 12:43

    Hello,

    Have you checked WPML plugin documentation? Have you followed instructions how to create menus for different languages and sync menus?

    We are Legenda theme support. We are not WPML plugin support. Please, follow the documentation and if you still have questions about WPML settings even if you read docs then contact plugin support because we provide support for questions related strictly to theme options and settings. Unfortunately, questions related to WordPress, WooCommerce and other third-party plugins are out the scope of our support.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 30, 2018 at 12:39

    Hello,

    It’s WP issue. It wraps the page content in

    tag, even if you use VC editor. Add the following code to remove space caused by that empty tag

    p:empty {
      display:none;
    }

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 30, 2018 at 12:29

    Hello,

    You are welcome.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 30, 2018 at 11:03

    You are welcome.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 30, 2018 at 10:58

    Hello,

    Please add following code in child theme’s functions.php file :

    //Add stock status to archive pages
    
    function etheme_stock_catalog() {
        global $product;
        if ( $product->is_in_stock() ) {
            echo '<div class="stock" >' . $product->get_stock_quantity() . __( ' in stock', 'royal-child' ) . '</div>';
        } else {
            echo '<div class="out-of-stock" >' . __( 'out of stock', 'royal-child' ) . '</div>';
        }
    }
    add_action( 'woocommerce_after_shop_loop_item_title', 'etheme_stock_catalog' );

    If you want to change the styles use

    .product .product-details .stock {
        /*==place your rules here==*/
        margin-bottom: 10px;
    }

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 30, 2018 at 10:39

    Hello,

    If you want to change the contact form content use child theme, copy etheme_contacts_shortcodes function (idstore/code/shortcodes.php) into child theme and edit according to your needs.

    Also, you can use Contact Form 7 plugin to create and use the custom contact form.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 30, 2018 at 10:19

    Hello,

    1) If you use Chrome use inspector tools (other browsers also have similar tool) https://developers.google.com/web/tools/chrome-devtools/inspect-styles/?utm_source=dcc&utm_medium=redirect&utm_campaign=2016q3 inspect elements that you want to change https://gyazo.com/32a313bb6dbb8887b9c2d0f04a2958c6 and just edit CSS styles according to your needs. For example
    .information-blocks .accordeon {margin-bottom: 0;}
    2) a) to move the arrow

    @media (min-width: 1200px){
    .navigation .submenu .accordeon-title:after {
        right: 10px;
    }
    }

    b) both items have the same line-height http://prntscr.com/jbvuo9 and http://prntscr.com/jbvuyu So, don’t understand what exactly you want to change.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 30, 2018 at 10:02

    Hello,

    You don’t need to add any custom links. You need to use Language switcher widget and if page/product/post have translation user will be redirected to that language once click on the switcher button.

    How to translate every post/page/product you can find in WPML documentation. It has detailed explanation with images.

    If you want to remove any language go to WPML > Languages http://prntscr.com/jbvq6d . Where do you see DE? I see only 3 languages on your site – EN, ES, FR.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 30, 2018 at 09:57

    Hello,

    We’ll star once you provide Dashboard and FTP access to your site. You can continue your work on the site just don’t save the menu.

    We’ll add example image for the few categories and then explain to you what you should do to add the other. Tell me what menu item should have this effect.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 30, 2018 at 08:25

    Hello,

    Go to ThemeForest, download XStore theme zip archive, extract it on local PC, find functions.php file and using FTP replace your file by the original one.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 28, 2018 at 13:07

    Hello,

    Go to Theme Options > General > Header Settings > find header padding and set 5px for top and bottom for example.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 28, 2018 at 13:05

    Hello,

    Our theme does not have special areas for these purposes. We would recommend you to use Insert Headers and Footers plugin, then you won’t lose the code even if decide to change theme in future.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 28, 2018 at 08:11

    Hello,

    Could you, please, provide me screenshot and highlight the elements that should be changed? Also, it would be great if you can provide link to your site.
    We’ll be able to send you code to change the colors.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 28, 2018 at 08:08

    Hello,

    You are welcome.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 28, 2018 at 08:07

    Hello,

    Contain means to resize the background image to make sure the image is fully visible https://www.w3schools.com/cssref/css3_pr_background-size.asp

    How to set background options to contain you can check here http://prntscr.com/jaq8cy

    More information about Revolution slider responsive settings you can find here https://www.themepunch.com/revslider-doc/slider-setup/#slidelayout

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 28, 2018 at 07:57

    Hello,

    You are welcome.

    Regards

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Viewing 30 posts - 23,791 through 23,820 (of 30,337 total)
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