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Hacked content on website - by merissaw - on WordPress WooCommerce support

This topic has 2 replies, 2 voices, and was last updated 5 years, 11 months ago ago by Olga Barlow

merissaw

Participant

May 5, 2018 at 04:39

Hi

I had my website created by a developer, using x-store theme. I am out of the support time they provide and google is telling my there is hacked content on my website

I have no idea how to remove it as I don’t code. I’ve contacted my web host (blue host), but they haven’t been able to help, I need to remove the hacked or malicious codes so I can remove the hacked warning on google. Can someone point me in the direction of doing this?

Thanks so much

#192365 Copied Theme version: x-store

1 Answer

Olga Barlow

Support staff

May 7, 2018 at 10:03

Hello,

If theme files were changed and you have some malware code there we would recommend you to remove old theme files and re-upload theme source files. But as a rule not just theme files are hacked, so your system admin should check all the files of your WP installation and make sure that you don’t have any other hacked files. Also, your system admin should help you to prevent such situation in future.

Theme support can help you only with issues related strictly to our theme. The situation when your WordPress was hacked it’s not related to the theme because theme files do not include code with security vulnerabilities.

Regards

#192422 Copied
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