Hello,

Don’t see problem with translation http://prntscr.com/nl3jyi
Remove items from the cart and add again. Check the cart translation after that.

Regards

Hello,

Unfortunately, if you faced third-party content on your site theme developers can do nothing. Theme code does not have security vulnerabilities. Check all the third-party plugins that you use, maybe one of them has a security hole. Check the WP DB, check all the users that have editor and admin rights, change passwords for these users and FTP pass. You may also hire developer who works on WP security issues. Theme support could help you only with issues related strictly to our theme, not with WP security problems.

Regards

Hello,

1) You chose the custom header in the Theme Options http://prntscr.com/nkz46v That’s why default header structure did not work.

2) Don’t see any row 12345 in footer http://prntscr.com/nkz77x Provide screenshot for better understanding, please.

Regards

Hello,

There is no safe way to add the code to .htaccess file via Dashboard.
Take into account that we are not the authors of the Massive Addons plugin that causes your problem. We contacted the author and got the answers:
1) https://codecanyon.net/item/massive-addons-for-visual-composer/14429839/comments?page=36&filter=all#comment_14143143
2) https://codecanyon.net/item/massive-addons-for-visual-composer/14429839/comments?filter=all&page=79#comment_18501820
This is all the info that we have. If you need some detailed explanation it would be better if you contact plugin author directly.

Regards

Hello,

<IfModule mod_substitute.c>
SubstituteMaxLineLength 10M
</IfModule>

Regards

Hello,

Don’t see variations on the home/shop pages. Have you sorted out?

Regards

Hello,

Can’t log in to your Dashboard to check, seems you changed the pass. Anyway, this notice will be fixed in the next theme update. Follow updates.
Meanwhile, you can disable WPdebug to hide it.

Regards

Hello,

We have updated theme and bundled plugins. You used too old version (2.7.1) and update to the most recent version(3.10) was difficult because a lot of changes were made including row structure because of WPBakery plugin update. Check the site now, please.
Post teaser grid that you used before http://prntscr.com/njizsj was out of date WPBakery element that was removed. Use Post grid or Post masonry grid element and choose most suitable for design http://prntscr.com/njj0p6 or create your own using WPBakery Grid builder https://wpbakery.com/video-academy/grid-builder/

Regards

Hello,

Yes, you can use Contact Form 7 + reCAPTCHA v3.

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Hello,

Our developers will be able to check your issue on Friday. Sorry for this delay. I’ll inform you once they find the reason of the problem.

Regards

Hello,

Check now, please.

Regards

Hello,

1) We can see that you have warning related to your DB http://prntscr.com/nipqv3 and you don’t use the recommended version of MySQL http://prntscr.com/nipq48
Fix this issue first of all and after that, if the problem still persists contact us again and provide FTP access to your site.

2) Did you make any changes in template files of the parent theme?

Regards

Hello,

XStore theme should not block translation strings from other plugins if they are not overwritten by theme or XStore core plugin files. What strings are missing? Provide the list, please.
Could you also, please, provide me temporary Dashboard and FTP access to your site to check the problem in more details?

Regards

Hello,

Experts that will work on your problem have the following IPs:
185.93.94.181 and 176.98.70.175
Add them to whitelist because we can’t connect to your FTP because of this.

Regards

Hello,

You see the default og:image. Upload featured image for your page to get it as the og:image when you share info or use SEO plugin for these purposes(adding og:images).

Regards