Hello,

We have implemented not a global solution but fix for your type only. The global fix requires more code but I don’t think you need it if you don’t plan to use it. Anyway, if you change your mind feel free to contact us and we’ll improve the CSS to suit all the types.

Regards

Hello,

Look, we can’t update theme on production and then you downgrade it again and again. Like some loop. You created a staging website to test all these things. Test the staging site first. Let’s fix all the problems there is you have them and then update production. Because we both just losing the time, hope you understand.

We are not responsible for changes that you made in the parent theme. I’m not the clairvoyant unfortunately to know what files your developer changed to add all the new features (like this code http://prntscr.com/npgx6p ) that you probably have on the website because we don’t have the list of these options. If your developer made any changes directly in parent theme files to add a description on the grid for example and maybe any other things ask him to move them to the child theme. Or tell me the full list of changed files at least.

Dashboard access to staging site does not work anymore, by the way.

Regards

Hello,

Do you plan to switch the hover effect for the products regularly or plan to use the different effect on the different pages?
Because we fixed the hower effect by custom CSS for options you used at that moment. It won’t be useful for you to have a lot of code for every hover effect in your custom CSS. So, tell me what hover effect do you prefer and we’ll update code according to your needs.

Regards

Hello,

We have checked your site and see that even with the default theme site speed is not very good even if the page size is minimum http://prntscr.com/npgb3i It means the problem is not related to our theme, sorry. Anyway, XStore theme is fully optimized and w don’t have any extra optimization service.
So, we would recommend you to submit optimization request to specialists, for example, WPKraken team to get help with site optimization.

Regards

Hello,

You did not change the site language http://prntscr.com/nmcto2 to apply translation. Check now.

Regards

Hello,

Updated. Check, please. Problem was caused by the following code in the child theme functions.php http://prntscr.com/nmce3c menu-parent-item class was removed. I have replaced it with menu-item-has-children. Check if this is ok for you, improve your code according to your need if not.

Regards

Hello,

Provide also temporary FTP access to your site and our developers will take a closer look.

Regards

Hello,

Check now, please. Is it what you want?

Regards

Hello,

Yes, we are testing and password is changed. And we can’t enable the xstore theme back. Don’t do this!

We have checked your site with the default theme and faced the same issue even if we tried to check the Appearance > Themes
So, we don’t have ideas about why you have this problem.

Regards

Hello,

We are glad to hear that you sorted out.

Regards

Hello,

Clear cache and check now, please.

Regards

Hello,

Our developers still can’t find a solution to fix reinitialization for this type of sliders after loading of the images if you use them in tabs, unfortunately.
We need more time.

Regards

Hello,

Navigation menu permission warning is related to extra options that our theme has for the menu http://prntscr.com/nlfxx0 You can get detailed information if follow link https://wpfront.com/user-role-editor-pro/navigation-menu-permissions/#navigation-menu-permission-warning

Our theme does not have the option to open the drop-down menu by click. Did you implement it by yourself? Then check child theme on the staging site and your code, probably it should be fixed according to the updated theme structure. Sorry, but we don’t have a deal with the custom code of our clients, it’s not included in our support. We can help you only with issues related strictly to existing theme options.

Regards

Hello,

Sorry, I was out of the office on the weekend. I see that you changed the version back.
Can we update theme again? Do you have the mentioned problem on the staging site?

Regards

Hello,

1) Fixed.
2) It’s depends on the slider settings. You chose the auto resize for mobile devices http://prntscr.com/nl02us If you want to change it enable the grid options according to your needs and then manage layers size/position for every device, for example, backend – http://prntscr.com/nl0ax3 , frontend – http://prntscr.com/nl0aoi

More about responsive options of the revolution slider you can read here https://www.themepunch.com/revslider-doc/slider-revolution-documentation/

Regards