1) You need child theme translation files only in case you added custom code in child theme that includes localization functions, for example echo _n( '%s star', '%s stars', 1 ); etc.
If you don’t include in child theme any strings that require translation you don’t need translation files for the child theme.
2) You can use one of the directories:
either /wp-content/languages/themes/ or /wp-content/languages/loco/themes/ It’s ok. But don’t use /wp-content/themes/languages becasue you’ll loose translation after theme update.
Also, after any theme update, we would recommend you to Sync translations http://prntscr.com/npu8x3
Regards
Olga Barlow
Participant
May 17, 2019 at 14:30
Hello,
We found that plugin doesn’t work properly with custom product attributes types. We have made some changes in plugin files (dokan-pro\templates\products\edit\html-product-attribute.php and dokan-pro\templates\orders\views\html-product-attribute.php) to fix the problem and contacted plugin author with the request to add support of the custom attributes. Waiting for their answer. Check your site now. Don’t update the plugin if you are not sure that plugin developers added our fix https://prnt.sc/nps9um to their files.
2) Go to Theme Options > Header settings > Top Bar > off http://prntscr.com/npqkp0 if you want to disable topbar.
3) Do you want to show header over the slider? Then go to Theme Options > Header settings > choose the variant 2 of the header. After that edit page and choose to show revolution slider instead of the breadcrumbs to get overlap effect http://prntscr.com/npqnh6
4) Login to your account of our site and go to https://www.8theme.com/downloads , there you’ll find the latest versions of all the included plugins for your theme.
5) You may try to compose header using Static blocks feature and use Ultimate addons element (Modal box) to get cart/checkout content in the popup http://prntscr.com/npt0ds using cart/checkout shortcodes.
6) There is no option to remove the uncategorized category. You can either rename it or hide on the frontend using custom CSS, for example
.blog-post h6.active {
display: none;
}
Regards
Olga Barlow
Participant
May 17, 2019 at 09:59
Hello,
We have implemented not a global solution but fix for your type only. The global fix requires more code but I don’t think you need it if you don’t plan to use it. Anyway, if you change your mind feel free to contact us and we’ll improve the CSS to suit all the types.
Regards
Olga Barlow
Participant
May 17, 2019 at 09:55
Hello,
We passed this issue to our developers and they need some time to fix it. I’ll inform you once we solve the problem.
Regards
Olga Barlow
Participant
May 16, 2019 at 18:33
Hello,
Look, we can’t update theme on production and then you downgrade it again and again. Like some loop. You created a staging website to test all these things. Test the staging site first. Let’s fix all the problems there is you have them and then update production. Because we both just losing the time, hope you understand.
We are not responsible for changes that you made in the parent theme. I’m not the clairvoyant unfortunately to know what files your developer changed to add all the new features (like this code http://prntscr.com/npgx6p ) that you probably have on the website because we don’t have the list of these options. If your developer made any changes directly in parent theme files to add a description on the grid for example and maybe any other things ask him to move them to the child theme. Or tell me the full list of changed files at least.
Dashboard access to staging site does not work anymore, by the way.
Regards
Olga Barlow
Participant
May 16, 2019 at 18:15
Hello,
We would recommend you to disable sidebar for the cart, checkout and my account pages by editing these pages and choosing Sidebar > Without in 8theme Options http://prntscr.com/npgpex
In case you prefer to keep sidebar but just want to remove the default content then add the empty text widget to the sidebar widget area.
Regards
Olga Barlow
Participant
May 16, 2019 at 18:11
Hello,
Do you plan to switch the hover effect for the products regularly or plan to use the different effect on the different pages?
Because we fixed the hower effect by custom CSS for options you used at that moment. It won’t be useful for you to have a lot of code for every hover effect in your custom CSS. So, tell me what hover effect do you prefer and we’ll update code according to your needs.
Regards
Olga Barlow
Participant
May 16, 2019 at 18:02
Hello,
At this moment we don’t have a panel for our clients where they could check this information but probably we’ll implement this in future. If you are not sure about code you can provide it in private content area and we’ll check.
Regards
Olga Barlow
Participant
May 16, 2019 at 17:57
Hello,
We have checked your site and see that even with the default theme site speed is not very good even if the page size is minimum http://prntscr.com/npgb3i It means the problem is not related to our theme, sorry. Anyway, XStore theme is fully optimized and w don’t have any extra optimization service.
So, we would recommend you to submit optimization request to specialists, for example, WPKraken team to get help with site optimization.
Regards
Olga Barlow
Participant
May 9, 2019 at 10:51
Hello,
Sorry but we can’t check the problem on your site we see only WP error http://prntscr.com/nmcwrg
Fix it and reply back.
If breadcrumbs are enabled in Theme Options > Breadcrumbs then you will have the page title there but it’s h1 tag instead of link. You can make it link instead of heading only by additional customization, use a child theme for these purposes. But why do you need the title as a link if you already are at this page?
Regards
Olga Barlow
Participant
May 9, 2019 at 10:22
Hello,
Updated. Check, please. Problem was caused by the following code in the child theme functions.php http://prntscr.com/nmce3c menu-parent-item class was removed. I have replaced it with menu-item-has-children. Check if this is ok for you, improve your code according to your need if not.
Regards
Olga Barlow
Participant
May 8, 2019 at 18:42
Hello,
Then provide us with FTP access to check why it does not work for you.
Regards
Olga Barlow
Participant
May 8, 2019 at 18:23
Hello,
Provide also temporary FTP access to your site and our developers will take a closer look.
Regards
Olga Barlow
Participant
May 8, 2019 at 17:53
Hello,
You may try W3 Total cache (free), WPRoket (paid), WP Fastest cache (free). The configuration depends on other plugins that you use, maybe some of them do not support minification or combine option for JS or CSS, maybe some plugins just require to exclude some file from minification. You need to test it. If you need help with site optimization you may contact WPKraken team.
Regards
Olga Barlow
Participant
May 8, 2019 at 17:46
Hello,
Check now, please. Is it what you want?
Regards
Olga Barlow
Participant
May 8, 2019 at 11:25
Hello,
As was mentioned, the problem doesn’t relate to our theme. The issue can be caused by one of 3rd party plugins. We would recommend you to create a staging site (the full copy of the live site) and do tests there, to prevent changes in functionality of the production site. Disable plugins and activate them one by one there. Also, Check error.log on your server to get some tips about the problem.
Regards
Olga Barlow
Participant
May 8, 2019 at 11:00
Hello,
Yes, we are testing and password is changed. And we can’t enable the xstore theme back. Don’t do this!
We have checked your site with the default theme and faced the same issue even if we tried to check the Appearance > Themes
So, we don’t have ideas about why you have this problem.
We have checked your site and don’t see issue anymore http://prntscr.com/nlm48b . Have you sorted out?
Regards
Olga Barlow
Participant
May 7, 2019 at 16:29
Hello,
Clear cache and check now, please.
Regards
Olga Barlow
Participant
May 7, 2019 at 15:14
Hello,
We have installed Burger version, check, please. Do you need anything else?
Regards
Olga Barlow
Participant
May 7, 2019 at 14:53
Hello,
Our developers still can’t find a solution to fix reinitialization for this type of sliders after loading of the images if you use them in tabs, unfortunately.
We need more time.
Regards
Olga Barlow
Participant
May 7, 2019 at 11:39
Hello,
If the font is loaded in the correct way and then chosen for the layer http://prntscr.com/nlhgej I don’t see the problem. Change the font family in an appropriate way.
Our theme does not have the option to open the drop-down menu by click. Did you implement it by yourself? Then check child theme on the staging site and your code, probably it should be fixed according to the updated theme structure. Sorry, but we don’t have a deal with the custom code of our clients, it’s not included in our support. We can help you only with issues related strictly to existing theme options.
