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  Su Flo

  |

  Participant

  | May 2, 2019 at 3:39 pm

  We have a question in the Private content and hope you can assist ..

  Theme version: Xstore

  WooCommerce version: 5.2

  

  Content is visible for topic creator and
  support staff only.

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  Rose Tyler

  |

  Support staff

  | May 2, 2019 at 3:45 pm

  Hello,

  Try to disable Massive Addons plugin, if this solves the problem, you have a known issue of the Massive Addons plugin that caused by server limits https://codecanyon.net/item/massive-addons-for-visual-composer/14429839/comments?page=36&filter=all#comment_14143143 https://codecanyon.net/item/massive-addons-for-visual-composer/14429839/comments?filter=all&page=79#comment_18501820 You need to contact hosting provider and ask to increase the maximum body length value, then you will be able to edit pages/products without the “page not found” error.

  Regards

  #213269 copied to clipboard
  

  Su Flo

  |

  Participant

  | May 2, 2019 at 4:00 pm

  Thanks Rose, will contact the Hosting. Also…

  

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  Su Flo

  |

  Participant

  | May 2, 2019 at 4:50 pm

  HI Rose, Response from the hosting in the Private content..

  

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  Olga Barlow

  |

  Support staff

  | May 2, 2019 at 6:52 pm

  Hello,

  <IfModule mod_substitute.c>
  SubstituteMaxLineLength 10M
  </IfModule>

  Regards

  #213282 copied to clipboard
  

  Su Flo

  |

  Participant

  | May 2, 2019 at 7:17 pm

  Hi Olga,

  

  Content is visible for topic creator and
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  Su Flo

  |

  Participant

  | May 2, 2019 at 7:51 pm

  Hi Olga..

  

  Content is visible for topic creator and
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  Hung The

  |

  Support staff

  | May 3, 2019 at 3:34 am

  Hi,

  Please send:

  – FTP info (server, username, password, port)
  – Admin info (wp-admin URL, username, password)

  I will add to .htaccess file

  Regards,
  Hung PD

  #213304 copied to clipboard
  

  Su Flo

  |

  Participant

  | May 3, 2019 at 8:44 am

  Hi..

  

  Content is visible for topic creator and
  support staff only.

  #213314 copied to clipboard
  

  Rose Tyler

  |

  Support staff

  | May 3, 2019 at 9:06 am

  Hello,

  We are talking about maximum body length value. Try to add those rules to your .htaccess file:

  <IfModule mod_substitute.c>
  SubstituteMaxLineLength 10M
  </IfModule>

  How to add custom favicon – https://xstore.helpscoutdocs.com/article/64-how-to-add-custom-favicon

  Regards

  #213316 copied to clipboard
  

  Su Flo

  |

  Participant

  | May 3, 2019 at 9:11 am

  Thanks Rose, much appreciated ..

  

  Content is visible for topic creator and
  support staff only.

  #213317 copied to clipboard
  

  Olga Barlow

  |

  Support staff

  | May 3, 2019 at 11:02 am

  Hello,

  There is no safe way to add the code to .htaccess file via Dashboard.
  Take into account that we are not the authors of the Massive Addons plugin that causes your problem. We contacted the author and got the answers:
  1) https://codecanyon.net/item/massive-addons-for-visual-composer/14429839/comments?page=36&filter=all#comment_14143143
  2) https://codecanyon.net/item/massive-addons-for-visual-composer/14429839/comments?filter=all&page=79#comment_18501820
  This is all the info that we have. If you need some detailed explanation it would be better if you contact plugin author directly.

  Regards

  #213323 copied to clipboard
  

  Su Flo

  |

  Participant

  | May 3, 2019 at 11:31 am

  Thanks Olga..

  

  Content is visible for topic creator and
  support staff only.

  #213326 copied to clipboard
  

  Rose Tyler

  |

  Support staff

  | May 3, 2019 at 12:35 pm

  Try to set 10M as was mentioned – http://prntscr.com/njw8x0

  Regards

  #213334 copied to clipboard
  

  Su Flo

  |

  Participant

  | May 3, 2019 at 4:23 pm

  Hi Rose..

  

  Content is visible for topic creator and
  support staff only.

  #213353 copied to clipboard
  

  Su Flo

  |

  Participant

  | May 3, 2019 at 9:51 pm

  Hi Rose.. after further communication with the hosting they have asked..

  

  Content is visible for topic creator and
  support staff only.

  #213354 copied to clipboard
  

  Hung The

  |

  Support staff

  | May 4, 2019 at 4:50 am

  Hi,

  https://xstore.helpscoutdocs.com/article/60-xstore-theme-requirements

  Regards,
  Hung PD

  #213359 copied to clipboard
  

  Su Flo

  |

  Participant

  | May 7, 2019 at 7:00 pm

  Dear Hung…

  

  Content is visible for topic creator and
  support staff only.

  #213513 copied to clipboard
  

  Rose Tyler

  |

  Support staff

  | May 8, 2019 at 7:28 am

  Hello,

  Please provide correct wp-admin access and describe in details what to do to see the problem. We will check the problem more deeply.

  Regards

  #213525 copied to clipboard
  

  Su Flo

  |

  Participant

  | May 8, 2019 at 8:13 am

  Hi Rose…

  

  Content is visible for topic creator and
  support staff only.

  #213527 copied to clipboard
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