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Page not Found - by Su Flo - on WordPress WooCommerce support

This topic has 29 replies, 4 voices, and was last updated 4 years, 11 months ago ago by Rose Tyler

Su Flo

Participant

May 2, 2019 at 15:39

We have a question in the Private content and hope you can assist ..

Please, contact administrator
for this information.

#213268 Copied Theme version: Xstore WooCommerce version: 5.2

28 Answers

Rose Tyler

Support staff

May 2, 2019 at 15:45

Hello,

Try to disable Massive Addons plugin, if this solves the problem, you have a known issue of the Massive Addons plugin that caused by server limits https://codecanyon.net/item/massive-addons-for-visual-composer/14429839/comments?page=36&filter=all#comment_14143143 https://codecanyon.net/item/massive-addons-for-visual-composer/14429839/comments?filter=all&page=79#comment_18501820 You need to contact hosting provider and ask to increase the maximum body length value, then you will be able to edit pages/products without the “page not found” error.

Regards

#213269 Copied

Su Flo

Participant

May 2, 2019 at 16:00

Thanks Rose, will contact the Hosting. Also…

Please contact administrator
for this information.

#213271 Copied

Su Flo

Participant

May 2, 2019 at 16:50

HI Rose, Response from the hosting in the Private content..

Please contact administrator
for this information.

#213276 Copied
Olga Barlow

Support staff

May 2, 2019 at 18:52
Hello,
```
<IfModule mod_substitute.c>
SubstituteMaxLineLength 10M
</IfModule>
```
Regards
#213282 Copied
Su Flo

Participant

May 2, 2019 at 19:17

Hi Olga,

Please contact administrator
for this information.

#213285 Copied

Su Flo

Participant

May 2, 2019 at 19:51

Hi Olga..

Please contact administrator
for this information.

#213286 Copied

John Holden

Support staff

May 3, 2019 at 03:34

Hi,

Please send:

– FTP info (server, username, password, port)
– Admin info (wp-admin URL, username, password)

I will add to .htaccess file

Regards,
Hung PD

#213304 Copied

Su Flo

Participant

May 3, 2019 at 08:44

Hi..

Please contact administrator
for this information.

#213314 Copied
Rose Tyler

Support staff

May 3, 2019 at 09:06
Hello,

We are talking about maximum body length value. Try to add those rules to your .htaccess file:
```
<IfModule mod_substitute.c>
SubstituteMaxLineLength 10M
</IfModule>
```
How to add custom favicon – https://xstore.helpscoutdocs.com/article/64-how-to-add-custom-favicon

Regards
#213316 Copied
Su Flo

Participant

May 3, 2019 at 09:11

Thanks Rose, much appreciated ..

Please contact administrator
for this information.

#213317 Copied

Olga Barlow

Support staff

May 3, 2019 at 11:02

Hello,

There is no safe way to add the code to .htaccess file via Dashboard.
Take into account that we are not the authors of the Massive Addons plugin that causes your problem. We contacted the author and got the answers:
1) https://codecanyon.net/item/massive-addons-for-visual-composer/14429839/comments?page=36&filter=all#comment_14143143
2) https://codecanyon.net/item/massive-addons-for-visual-composer/14429839/comments?filter=all&page=79#comment_18501820
This is all the info that we have. If you need some detailed explanation it would be better if you contact plugin author directly.

Regards

#213323 Copied

Su Flo

Participant

May 3, 2019 at 11:31

Thanks Olga..

Please contact administrator
for this information.

#213326 Copied

Rose Tyler

Support staff

May 3, 2019 at 12:35

Try to set 10M as was mentioned – http://prntscr.com/njw8x0

Regards

#213334 Copied

Su Flo

Participant

May 3, 2019 at 16:23

Hi Rose..

Please contact administrator
for this information.

#213353 Copied

Su Flo

Participant

May 3, 2019 at 21:51

Hi Rose.. after further communication with the hosting they have asked..

Please contact administrator
for this information.

#213354 Copied

John Holden

Support staff

May 4, 2019 at 04:50

Hi,

https://xstore.helpscoutdocs.com/article/60-xstore-theme-requirements

Regards,
Hung PD

#213359 Copied

Su Flo

Participant

May 7, 2019 at 19:00

Dear Hung…

Please contact administrator
for this information.

#213513 Copied

Rose Tyler

Support staff

May 8, 2019 at 07:28

Hello,

Please provide correct wp-admin access and describe in details what to do to see the problem. We will check the problem more deeply.

Regards

#213525 Copied

Su Flo

Participant

May 8, 2019 at 08:13

Hi Rose…

Please contact administrator
for this information.

#213527 Copied
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