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Viewing 30 posts - 21,931 through 21,960 (of 30,391 total)
  • Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 26, 2019 at 11:35

    Hello,

    1) To disable product category on grid go to Theme Options > Shop > Products style http://prntscr.com/nh587x
    You may try to implement a similar layout for other elements by custom CSS (Theme Options > Custom CSS) if you have the necessary skills, for example

    @media only screen and (min-width: 993px){
    .products-list .content-product .product-details {
        width: 40%;
    }
    }
    @media only screen and (max-width: 992px){
    .main-products-loop .products-list .product-view-booking .product-image-wrapper {
        width: 51%;
    }
    }
    .content-product .product-title a {
        font-size: 36px;
        line-height: 1.1;
    }
    .content-product .button {
        width: 100%;
        font-size: 18px;
        padding: 18px;
        background: #c6d5b3;
        color: #fff;
    }
    .content-product .price {
        font-size: 30px;
        color: #7f9eaf;
    }
    .content-product .st-swatch-popup > .et_st-default-holder ul.st-swatch-size-normal li.type-label a, 
    .content-product .st-swatch-popup > .et_st-default-holder ul.st-swatch-size-normal li.type-label span {
        font-size: .8rem;
    }

    or using WPBakery Grid builder https://wpbakery.com/video-academy/grid-builder/ and custom product content effect http://prntscr.com/nh54in

    2) I see that you chose initial instead of Uppercase http://prntscr.com/nh5730 Try to re-save options and clear cache.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 26, 2019 at 11:10

    Hello,

    I don’t see problems. I think yes, you can update theme and all the plugins on the production site.
    Don’t forget to import options from the stating to production after teme and plugins update.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 25, 2019 at 19:26

    Hello,

    Go to Theme Options > Header > Mobile > text color scheme > choose white.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 25, 2019 at 19:20

    Hello,

    That’s very strange because we can’t reproduce the issue https://gyazo.com/619410980e9777abfa0b70f11ca3a86a

    Try to change the font-family that support your symbol in Typography options, clear browser cache using https://chrome.google.com/webstore/detail/clear-cache/cppjkneekbjaeellbfkmgnhonkkjfpdn?hl=en and check if you have the same problem. Try to check your site from other PC. Maybe you have any Chrome extension that caused this problem.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 25, 2019 at 19:19

    Hello,

    That’s very strange because we can’t reproduce the issue https://gyazo.com/619410980e9777abfa0b70f11ca3a86a

    Try to change the font-family in Typography options, clear browser cache using https://chrome.google.com/webstore/detail/clear-cache/cppjkneekbjaeellbfkmgnhonkkjfpdn?hl=en and check if you have the same problem. Try to check your site from other PC. Maybe you have any Chrome extention that caused this problem.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 25, 2019 at 19:07

    Hello,

    1) Login issues is not related to our theme.
    You used out of date version or Master slider. Also, I don’t see any slider created with Master Slider. If you don’t use this plugin then disable it, every additional plugin slows down the site.

    2) Edit category and add description http://prntscr.com/ngv32z
    To enable Related products go to Theme Options > Single Product > Display related products > on.

    3) No, we always show the upsells there with that title. Related products are located below the product tabs. If you want to change the title (instead of “Our offers”) use translation files but instead of translation add the necessary text.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 25, 2019 at 18:39

    Hello,

    1) Try this one https://wordpress.org/plugins/really-simple-ssl/

    2) It will be fixed in next update. Fixed on your site.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 25, 2019 at 18:29

    You are welcome!

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 25, 2019 at 18:28

    Hello,

    1) The first site does not work: Error establishing a database connection
    FTP for the first site also does not work.

    2) Provide 2 purchase codes to activate sites and tell us what purchase code for what domain.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 24, 2019 at 11:19

    Hello,

    You are welcome.
    Yes, we are able to login to your site.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 24, 2019 at 10:52

    Hello,

    Disabled options of the Jetpack plugin for the images http://prntscr.com/ng68j9 clear cache and check again because seems this is the reason that causes problem http://prntscr.com/ng69aj

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 24, 2019 at 09:52

    Hello,

    If you made changes in parent theme files these changes were overwritten by the new version of the parent theme files.
    Use child theme style.css or WordPress custom CSS area(Appearance > Customize > Additional CSS) to add custom styles and avoid the problem with parent theme update.

    You can download Legenda child theme here https://www.8theme.com/downloads/

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 24, 2019 at 09:46

    Hello,

    Problem was caused by the old version of WooCommerce WPML plugin. Once I updated plugin everything works fine.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 24, 2019 at 09:27

    Hello,

    1) What compatibility issues of the 5.0 version of Royal theme and WP 5.1.1 did you find? Could you explain in more details?
    2) I don’t see this problem on the updated site https://gyazo.com/8a96979aea6d5e1d8074e02fb94fc36b
    3) Notices that you have caused by third-party plugins http://prntscr.com/ng4ycw Disable them one by one to find out which one causes the issue.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 23, 2019 at 19:18

    Hello,

    There is no such option to disable title for the single product only.
    Provide link to your product and we’ll send you custom CSS to hide the title by additional customization.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 23, 2019 at 18:57

    Hello,

    Sorry but we don’t update plugin version on ThemeForest because we are not plugin developers. MA plugin is bundled plugin and is included according to Envato rules https://help.market.envato.com/hc/en-us/articles/213762463-Bundled-Plugins
    If you check the updates in Dashboard you also get the notification for the MA plugin http://prntscr.com/nfw8yl
    To update it via Dashboard you can disable plugin, remove it and then go to Appearance > Install plugins and install it again and you’ll get the updated version.
    Bundled plugins do not support auto update at this moment if you don’t have individual plugin license.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 23, 2019 at 18:45

    Hello,

    We have removed some similar header structures and that’s why header on your site was missing after update (it was removed). We chose the other one that is similar to the one you used before. Also, in 5.0 theme update we improved some typography moments (font-weight, text-transform). Check site now. Is there anything else you want to change as it was before?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 23, 2019 at 18:13

    Hello,

    You are welcome!

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 23, 2019 at 18:11

    Hello,

    1) Still the same http://prntscr.com/nfvlqb Could you create a simple user via Dashboard > Users with our email and generate password. Then just provide us the password to that account in Private content area. Don’t understand why you are trying to generate some invitation link instead of this simple way. You’ll be able to remove our account once we finish.

    2) Did you update WooCommerce to 3.6 version? Then you need also to update Legenda theme to version 3.10.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 23, 2019 at 18:05

    Hello,

    Seems plugin replaces our options by his own. Unfortunately, we don’t have a solution for this compatibility issue. You can fully compose the menu using our options and only after that enable the plugin again.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 23, 2019 at 17:58

    Hello,

    MA plugin update was just released http://prntscr.com/nfvf9n
    We update plugins on our Downloads page during few hours after official announce of the plugin update.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 23, 2019 at 12:23

    Hello,

    It’s ok now. Probably that were temporary problems.
    We have updated theme and plugins that come bundled with our theme. Check, please.
    Some of the third-party plugins that you use generate the notices and use deprecated functions, make sure that all the third-party plugins are up to date.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 23, 2019 at 11:35

    Hello,

    Account area on our site is custom and we have created the special theme and special templates for pages related to the account. So, we don’t have suggestions about this. You may submit customization request to WPKraken team.

    To implement the support forum we use bbPress plugin + custom design changes of course.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 23, 2019 at 11:32

    Hello,

    We have updated theme on your site by pre-released version. Check now.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 23, 2019 at 11:19

    Hello,

    If you want to get help with theme update on these domains you need to provide temporary Dashboard and FTP access to these sites.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 22, 2019 at 11:25

    Hello,

    There is no option to create 2 separate portfolio pages in our theme.
    If you want to split projects to 2 branches I would recommend you:
    1) to create 2 different portfolio categories with its own subcategories. Then create projects and just add them to appropriate categories/subcategories.
    2) Use Essential grid plugin to create 2 different grids with appropriate filters for every category http://prntscr.com/nf7ter
    Essential grid docs you can find here https://www.themepunch.com/essgrid-doc/essential-grid-documentation/
    3) After that create 2 different pages for every portfolio category and add appropriate essential grid for every page.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 22, 2019 at 11:10

    Hello,

    1) That page is the simple page that you created from Pages > Add new, right? Did you use WPBakery Products element or WooCommerce shortcode to display products there? Provide me temporary Dashboard access to your site to check because I can’t get a clear answer from you and it slows down the support process.

    2) There is no “search by tag” option in our theme. If you want to implement this you need to find the third-party plugin that includes this option, set it up according to plugin documentation. After that disable theme default search form from Theme Options > Header > Header layout. Copy file with the header structure that you use to child theme and edit it to add search code (xstore/headers/xstore.php) http://prntscr.com/nf7kww
    or don’t change the header code but copy etheme_search_form function to child theme (xstore/framework/theme-functions.php) and edit it according to your needs.

    What code to add depends on the search plugin that you’ll choose. Contact plugin developer for detailed instructions about search code.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 22, 2019 at 10:48

    P.S. We would recommend you to update WooCommerce plugin and theme to latest versions (WC3.6.1 and theme 3.10) to be up to date. Make sure that all the other third-party plugins are compatible with WC 3.6.1 before the update.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 22, 2019 at 10:46

    Hello,

    1) Your problem was caused by your translation http://prntscr.com/nf76z0
    Either use the backslash (\) escape character to prevent JavaScript from interpreting a quote as the end of the string or HTML character code (' or ') to avoid problem.

    2) We have updated Screets Live Chat plugin, so fill in required fields to continue using of this plugin http://prntscr.com/nf7dhx

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 22, 2019 at 07:11

    Hello,

    What version of Royal theme are you using now?

    To get autoupdate go to Dashboard > Updates > press Check updates button. The new version of Royal theme should appear in the list.

    Regards

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Viewing 30 posts - 21,931 through 21,960 (of 30,391 total)
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