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Topic: Js_composer error

Miriam Pérez

Participant

April 26, 2019 9:28 am

Good morning,
I bought and installed the theme xtore all right. The problem comes that once installed I try to enter and I get the error htp error 500. I have been installing and uninstalling plugings and the problem comes with the pluging js_composer
Now I have it deactivated and you can see the web, but the structure is scattered. What other editor can I use? How can I solve it?
Thank you
Greetings,
Site URL: hidden
Theme version: 5.1.6.1
WooCommerce version: 5.1.1

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Rose Tyler

Support staff

April 26, 2019 9:49 am

Hello,

Thanks for contacting us.
Error 500 means that there is some Fatal error in PHP script or on the server side (there is lack of some resources on your server). Turn on debug mode in WordPress to see the error https://codex.wordpress.org/Debugging_in_WordPress
Also, contact hosting provider support and ask them to increase values for the functions Post Max Size, Max Upload Size and Max Input Vars https://xstore.helpscoutdocs.com/article/60-xstore-theme-requirements
Let us know results.

Regards

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Miriam Pérez

Participant

April 26, 2019 12:31 pm

Thank you very much for your reply.
They answer me in my server hosting that i can modify these values, which would be appropriate for Post Max Size, Max Upload Size and Max Input Vars.
Thank you

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Olga Barlow

Support staff

April 26, 2019 12:59 pm

Hello,

Check the docs https://xstore.helpscoutdocs.com/article/60-xstore-theme-requirements
and also SubstituteMaxLineLength 10M

Regards

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