Theme update - by guychaimy - on WordPress WooCommerce support

This topic has 29 replies, 3 voices, and was last updated 4 years, 9 months ago ago by Rose Tyler

  • Avatar: guychaimy
    guychaimy
    Participant
    April 30, 2019 at 18:16

    My website crashed after the last update (my host says the slider plugin is the reason).
    The layout completely changed.
    Also when I checked the website with Google speed test the score was 37 out of 100.

    I’ll appreciate any support you can provide.

    Thank you.

    Guy

    Please, contact administrator
    for this information.
    28 Answers
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    April 30, 2019 at 18:17

    Hello,

    Could you, please, provide us with link to your site and also FTP host?

    Regards

    Avatar: guychaimy
    guychaimy
    Participant
    April 30, 2019 at 19:04

    http://www.cig-re.com

    Please contact administrator
    for this information.
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    May 2, 2019 at 15:09

    Hello,

    We have updated theme and bundled plugins. You used too old version (2.7.1) and update to the most recent version(3.10) was difficult because a lot of changes were made including row structure because of WPBakery plugin update. Check the site now, please.
    Post teaser grid that you used before http://prntscr.com/njizsj was out of date WPBakery element that was removed. Use Post grid or Post masonry grid element and choose most suitable for design http://prntscr.com/njj0p6 or create your own using WPBakery Grid builder https://wpbakery.com/video-academy/grid-builder/

    Regards

    Avatar: guychaimy
    guychaimy
    Participant
    May 2, 2019 at 16:07

    Thanks Olga.
    I’ll go over it and let you know if all is good now.

    Avatar: guychaimy
    guychaimy
    Participant
    May 2, 2019 at 16:21

    There are small things that needs to change but it looks ok which is great. Thanks !!
    One thing that started all this is the low grade I get at google speed test, please advise regarding the things that slow it down from the Theme aspect (ie Java scripts, Style sheets etc).
    https://developers.google.com/speed/pagespeed/insights/?url=http%3A%2F%2Fwww.cig-re.com%2F

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    May 2, 2019 at 18:23

    Hello,

    We have improved the result a little using cache plugin but if you need advanced help contact WPKraken team because site optimization is outside the scope of our support and we don’t have optimization specialists in our support team.

    If you are not satisfied by theme speed we can also offer you refund.

    Regards

    Avatar: guychaimy
    guychaimy
    Participant
    May 5, 2019 at 14:05

    Thank you.
    There are few new things that I need assistance with:
    1. on mobile my maim menu logo disappear.
    2. my slider is not responsive. The font become very small and everything changes on mobile.

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    May 6, 2019 at 11:16

    Hello,

    1) Fixed.
    2) It’s depends on the slider settings. You chose the auto resize for mobile devices http://prntscr.com/nl02us If you want to change it enable the grid options according to your needs and then manage layers size/position for every device, for example, backend – http://prntscr.com/nl0ax3 , frontend – http://prntscr.com/nl0aoi

    More about responsive options of the revolution slider you can read here https://www.themepunch.com/revslider-doc/slider-revolution-documentation/

    Regards

    Avatar: guychaimy
    guychaimy
    Participant
    May 16, 2019 at 15:12

    Hi,
    I’m a bit lost regarding the active theme at my site. Is it Legenda or Legenda -child?
    I made some customization that were lost. I have some RTL issues such as the top menu is aligned to the left, The Icon boxes are ordered from LTR and not from RTL, etc.
    i wasn’t able to change the CSS (I was able to do that before the update).

    Thanks

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    May 20, 2019 at 12:36

    Hello,

    Child theme should be activated but I see that you made changes in the child theme.
    1) Read here what the child theme is https://developer.wordpress.org/themes/advanced-topics/child-themes/
    2) Child theme style.css should not be a copy of the parent theme style.css, it should include only changed styles, for example, http://prntscr.com/nqvz4r I have moved the custom styles from custom.css file to child theme style.css to get back your changes, seems you removed correct child theme styles that were added by our support before.
    You can delete the old version of Legenda 2.7.1 if you don’t need it anymore. But don’t delete 3.10 version of Legenda theme, this is parent theme!

    3) Child theme did not call the rtl.css, we have fixed it. Check the site now.

    Regards

    Avatar: guychaimy
    guychaimy
    Participant
    May 24, 2019 at 11:01

    Thank you for the explanation.
    I did some new changes in the style.css of Legenda-Child but I don’t see it on the website.

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    May 24, 2019 at 11:06

    Hello,

    1) Did you clear browser and plugin cache after that?
    2) What code did you add?

    Regards

    Avatar: guychaimy
    guychaimy
    Participant
    May 25, 2019 at 06:35

    Hi,

    1) I dont know how to clean the plugin cache.
    2) you can see from the date note. It’s regarding the the menu alignment once you scroll down and the order of the items in the icon list, it is currently the from LTR instead on RTL.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 25, 2019 at 15:40

    Hello,

    1) If you use a plugin that caches your site, you need to know how to clear the cache. Contact support of that plugin to get help.
    2) This code

    @media (min-width: 768px)
    .vc_col-sm-1, .vc_col-sm-10, .vc_col-sm-11, .vc_col-sm-12, .vc_col-sm-2, .vc_col-sm-3, .vc_col-sm-4, .vc_col-sm-5, .vc_col-sm-6, .vc_col-sm-7, .vc_col-sm-8, .vc_col-sm-9 {
        float: right !important ; /*align the steps to the right */
    } 

    should be changed to

    @media (min-width: 768px) {
    	.vc_col-sm-1, .vc_col-sm-10, .vc_col-sm-11, .vc_col-sm-12, .vc_col-sm-2, .vc_col-sm-3, .vc_col-sm-4, .vc_col-sm-5, .vc_col-sm-6, .vc_col-sm-7, .vc_col-sm-8, .vc_col-sm-9 {
    	    float: right !important ; /*align the steps to the right */
    	}
    }

    https://www.w3schools.com/css/css3_mediaqueries_ex.asp

    Regards

    Avatar: guychaimy
    guychaimy
    Participant
    June 12, 2019 at 14:29

    Thanks.
    For some reason on this address the sidebar is in the left hand side instead of the right. Dont know why.

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    June 12, 2019 at 15:54

    Hello,

    Are you working on your site now? We saw that you updated the theme but did not install required plugins but once we install them they disappear.

    Regards

    Avatar: guychaimy
    guychaimy
    Participant
    June 12, 2019 at 16:36

    Hi,
    Yep I did work on my website and tried to update the Theme. I did do a backup but after the update the website had lots of problems so I tried to restore the backup but now the website don’t look like it did before. some features are not working (counters), others are missing (last post, Text blocks). I’m very frustrated.

    Thanks,

    Guy

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    June 12, 2019 at 16:46

    Hello,

    It was because you did not install the required plugins – Legenda Core, Redux, CMB2 plugins.
    I have installed them and don’t see any problem with counters or last posts or something https://gyazo.com/a94b781286722dfdf343fa92ee90df98

    Would you be so kind as to check your site and let me know what things are wrong after update, provide links to pages and screenshots. We’ll fix them ASAP.

    Regards

    Avatar: guychaimy
    guychaimy
    Participant
    June 13, 2019 at 07:36

    Hi,

    1. I didn’t know that I need more plugins for Legenda 4.0. Where can I find the update instructions? I thought I just need to replace the files in the parent folder.
    2. The website doesnt work on Chrome. I don’t know how to send you screen shot to show you…

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