Forum Replies Created

Viewing 30 posts - 20,371 through 20,400 (of 30,391 total)
  • Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 5, 2019 at 17:19

    Hello,

    Check now.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 5, 2019 at 17:15

    Hello,

    We added some compatibility fix to our theme but you also need to contact the plugin author and ask him to add the compatibility with our theme https://prnt.sc/p29anf , the code below to wp-content/plugins/dynamic-menu-pro/edit_custom_walker.php

    if (class_exists( 'NMI_Walker_Nav_Menu_Edit' ) ){
    	$nmi_walker_nav = new NMI_Walker_Nav_Menu_Edit();
    	return $nmi_walker_nav->start_el($output, $item,$depth,$args,$id);
    }

    In other case once you update the plugin you will face the same problem again.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 5, 2019 at 08:10

    Hello,

    We don’t guarantee compatibility with all the third-party plugins. Either theme or plugin should be additionally customized to work together. Unfortunately, aditional customization is not included in our basic support. You can submit customization request here to get assistance with this.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 5, 2019 at 08:05

    Hello,

    Choose another units that will be more suitable for you – em or %.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 4, 2019 at 21:45

    Hello,

    You are welcome.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 4, 2019 at 21:44

    Hello,

    This type of header is the side header, so it does not have the top bar.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 4, 2019 at 21:39

    Hello,

    Fixed. Check now.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 4, 2019 at 20:48

    Hello,

    Add to cart button has type hidden and a lot of code that was commented out http://prntscr.com/p1volt We are not sure about your custom changes but we recommend you to check them attentively.

    Besides, if you copy files to child theme you need to change the text-domain in these files http://prntscr.com/p1vu53 to child theme text-domain http://prntscr.com/p1vtfm and generate child theme pot file http://shamimmia.com/how-to-create-a-pot-file-for-theme-or-plugin-with-poedit/ to be able to translate strings from these files.

    In addition to your previous question about price location you can try custom CSS to change its position instead of the PHP changes

    .single-product .product-information-inner .fixed-content {
        display: flex;
        flex-direction: column;
    }
    .single-product  .product-information .short-description {
        order: -1;
    }

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 4, 2019 at 20:35

    Hello,

    If you got that message it means that some fatal error appeared on your site, probably you missed something in code. What code the original functions.php includes? Provide screenshot.
    Besides, if you go to XStore > Theme Options > WooCommerce > Shop elements > Brand there is option to enable brand on grid/list http://prntscr.com/p1vgxl
    Is not that position suitable for you without that additional code?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 4, 2019 at 16:40

    Hello,

    Provide us with Dashboard and FTP access to your site, please, to check the problem in more details.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 4, 2019 at 16:33

    Hello,

    No, you did not because in that case you would know that problem was caused by Jetpack plugin, by Image lazy load option of that plugin https://prnt.sc/p1s7tg

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 4, 2019 at 16:25

    Hello,

    Done.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 4, 2019 at 16:08

    Hello,

    Fixed. Check now.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 4, 2019 at 15:54

    Hello,

    Fixed. Check now.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 4, 2019 at 15:27

    Hello,

    Could you, please, provide access to your Dashboard and FTP to check the issue in more details?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 4, 2019 at 10:36

    Hello,

    What version of WPBakery plugin do you use?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 4, 2019 at 10:16

    Hello,

    First of all, provide link to your site, temporary Dashabord and FTP access to your site to check if all the necessary plugins are installed and what options you set up and version of your theme.
    After that we’ll be able to proceed with the license question.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 4, 2019 at 10:12

    Hello,

    Go to Theme Options > check if Nice Scroll option is enabled. Try to disable this option and check the site on your mobile device again.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 4, 2019 at 09:50

    Hello,

    1) Fixed.
    2) Site performance depends not just on theme. If problem with the payment depends on the site speed try to optimize and speed up the site to avoid stalling. We have changed the cache plugin from WP Fastest Cache to W3 Total Cache and improved the site speed a little bit. Proceed with other optimization options: images optimization, remove all the unnecessary plugins etc. If you need help with site optimization you can submit a request to WPKraken team.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 4, 2019 at 09:13

    Hello,

    I will pass your request to our developers.
    We use PhotoSwipe, xstore/framework/theme-init.php

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 4, 2019 at 09:00

    Hello,

    Thank you. I have passed your issue to our developers. I’ll inform you once we fix the problem.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 4, 2019 at 09:00

    Hello,

    Thank you. I have passed your issue to our developers. I’ll inform you once we fix the problem.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 4, 2019 at 08:45

    Hello,

    Install Insert Header and Footer plugin and add the mentioned code to Scripts in Footer area.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 3, 2019 at 19:47

    Hello,

    Go to Theme Options > Shop > Empty cart > translate content.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 3, 2019 at 19:46

    Hello,

    If plugin author provided you with code he should also provide instructions where it should be added. We are not plugin author, we did not see your code and don’t have instructions for this.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 3, 2019 at 19:44

    Hello,

    1. Go to Appearance > Themes > enable default WordPress theme and go to Appearance > Customize. Do you have the same problem with default WordPress customizer? If not then provide us with Dashboard and FTP access to your site to check. In case you get forbidden even with the default theme then contact author of the maintenance plugin that causes this issue.
    2. Clear the browser cache to fix the logo.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 3, 2019 at 17:25

    Hello,

    Go to Settings > Permalinks > choose the Post name type instead of Plain http://prntscr.com/p1b98z Also, contact your hosting provider and make sure that your server settings suit the Post name type of the permalinks.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 3, 2019 at 17:22

    Hello,

    Sometimes it takes up to 24 hours to show plugin update there.
    Anyway, you can disable plugin, remove it and go to Appearance > Install plugins to install it again and get the updated version.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 3, 2019 at 17:20

    Hello,

    Unfortunately, there is no such option in our theme. It’s possible to implement only by additional customization. If you need help with additional customization you can submit request here.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 3, 2019 at 17:17

    Hello,

    We have shared it in our telegram channel https://t.me/etheme/39
    Also, we are working on our new showcase. We’ll include your site once we finish it.

    Regards

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Viewing 30 posts - 20,371 through 20,400 (of 30,391 total)
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