Provide link to that page and Dashboard access. It’s difficult to guide you by screenshot only because we don’t know if this is archive page or custom page.
Regards
Olga Barlow
Participant
September 3, 2019 at 17:12
Hello,
You can update plugin automatically via Dashboard > Updates > press Force check button or via FTP using updated archive that you can find here https://www.8theme.com/downloads
Don’t forget to install all the required plugins after the update Kirki framework. You’ll be able to remove Redux framework plugin once you finish the migration.
Regards
Olga Barlow
Participant
September 3, 2019 at 17:09
Hello,
Did you create products that use this attribute? Provide us with Dashboard access to check the settings.
Our theme includes a number of plugins but only 4 of them are required + WooCommerce if you want to sell the products https://www.8theme.com/documentation/xstore/plugins/included-plugins/
All the other plugins are just additional plugins that you may disable if you don’t plan to use their functionality. That’s why during the setup wizard you have a choice to install additional plugins or not http://prntscr.com/p13qsx
Also, today we plan to release a new theme update that speeds up theme a lot.
Your message is not very clear. What exactly is not comfortable and what guest services could not be used?
Regards
Olga Barlow
Participant
September 3, 2019 at 09:35
Hello,
Go to Appearance > Menus > edit your main menu and remove from the menu items that you don’t need. Save the menu.
Regards
Olga Barlow
Participant
September 3, 2019 at 09:33
Hello,
Unfortunately, there is no option to hide the global custom tab for one product only. You can hide it using custom CSS to hide the last tab but this is not the best way
Product does not have the option for the custom background. You can implement this by additional customization. If you need help with this submit customization request here.
Regards
Olga Barlow
Participant
September 3, 2019 at 09:24
Hello,
Actually, links were not removed from the code but they need some attribute now http://prntscr.com/p13f5g
We have updated all the links for the home page. Do you have banners on other pages?
We are not the developers of the Polylang plugin. We are theme developers and can help you with theme options only. Contact plugin author to get help with plugin settings.
Regards
Olga Barlow
Participant
September 2, 2019 at 16:14
Hello,
Edit /wp-content/themes/lifestyle/framework/thirdparty/custom-metaboxes/init.php on line 746 move the ) to correct place as on the screenshot http://prntscr.com/p0ssbt
Regards
Olga Barlow
Participant
September 2, 2019 at 15:38
Hello,
Ajax search includes both result http://prntscr.com/p0s5ke
Once you press enter you go to shop archive page that could display only products results. It’s possible to redirect to blog archive page http://prntscr.com/p0s73m and you’ll see the posts result. Products and pages are 2 different post types that have different design to they can’t be mixed on the 1 page.
Regards
Olga Barlow
Participant
September 2, 2019 at 15:04
Hello,
You are welcome.
Regards
Olga Barlow
Participant
September 2, 2019 at 15:04
Hello,
Unfortunately, there is no such option in our theme. Try to look for third-party plugin to implement this.
Unfortunately, WPbakery does not have any other advanced options to adjust the mobile layout.
We are working on new version of XStore theme that will remove Redux framework for the options and it also will speed up the site, check the updated demo, for example, https://xstore.8theme.com/
If you want we could send you beta version for test. Let me know.
Regards
Olga Barlow
Participant
September 2, 2019 at 09:41
Hello,
Your Firewall does not allow us to visit your site. Anyway, go to Appearance > Customize > Site identify > upload favicon and save the settings. Check the console after that.
Regards
Olga Barlow
Participant
September 2, 2019 at 09:37
Hello,
To activate theme your server should send the request to our server, our server checks the request and sends the response. Your server should get the response. But seems it did not work before because of some limits. If your server confirmed that they don’t have any limits for this procedure then you can update theme using FTP https://www.8theme.com/demo/docs/legenda/Theme_Update and then activate the theme. But if your server still has limits and does not allow outgoing connects or our server IP is not available from your server then you won’t be able to activate theme and we can do nothing. We can only give you a refund.
Besides, 4.0 is a major update that’s why we would recommend you to create a staging site (full copy of the existing one) and update theme there first. If everything is ok (including activation) then you’ll be able to update production site.
Regards
Olga Barlow
Participant
August 30, 2019 at 13:18
Hello,
Seems you made some changes in parent theme files because once we re-uploaded theme header also appeared.
Regards
Olga Barlow
Participant
August 29, 2019 at 11:33
Hello,
You are welcome.
Regards
Olga Barlow
Participant
August 29, 2019 at 09:52
Hello,
We found a few Massive addons with different versions installed in your Dashboard. Probably you renamed the folder and MA plugin does not accept it. We removed all the old versions and installed the 1 – latest and everything works ok.
Regards
Olga Barlow
Participant
August 29, 2019 at 09:42
Hello,
Probably you did not update all the files of the theme because once we enabled the new version of the core plugin we got a fatal error that was related to code of the old version, we checked the files and out of date code was there, it is not possible if files would have been updated.
We have re-uploaded the new version of theme and there are no errors after that.
Regards
Olga Barlow
Participant
August 29, 2019 at 09:30
Hello,
We are glad that you found the option that caused the issue (Nise Scroll in Theme Options > General) and disabled it. We’ll try to fix it in the next theme update.
Regards
Olga Barlow
Participant
August 28, 2019 at 17:41
Hello,
We don’t need access to your account on Godaddy. Just create FTP user, pass and provide us with FTP host, FTP user and FTP pass. If you don’t have this information contact your hosting provider to get it.
Regards
Olga Barlow
Participant
August 28, 2019 at 17:22
You are welcome.
Regards
Olga Barlow
Participant
August 28, 2019 at 17:22
Hello,
1) We also need access to your WP Dashboard
2) We can’t connect to your FTP
Error: Authentication failed.
Error: Critical error: Could not connect to server
Regards
Olga Barlow
Participant
August 28, 2019 at 17:19
Hello,
Ok. Finally, we are able to connect to your server but you provided access to plugin folder only. Change the destination folder to wp installation because we need access to wp-config.php file to enable wp debug.
Working day of our developers if finished, so they will be able to check tomorrow only.
Regards
Olga Barlow
Participant
August 28, 2019 at 16:34
Hello,
I found that your problem may appear with a slow connection. Then page requires more time to initialize the carousel and its height, that’s why you may face a white gap below for a few seconds.
We tried another element that has option of the fixed height for the carousel. Check now.
Regards
Olga Barlow
Participant
August 28, 2019 at 16:25
Hello,
Provide us with FTP and Dashboard access to your site to fix the problem.
Regards
Olga Barlow
Participant
August 28, 2019 at 15:47
Hello,
What browser do you use?
Use chrome inspector and check what errors do you have in console http://prntscr.com/oypjyc
