Hello,

Go to Appearance > Menus > edit your main menu and remove from the menu items that you don’t need. Save the menu.

Regards

Hello,

Actually, links were not removed from the code but they need some attribute now http://prntscr.com/p13f5g
We have updated all the links for the home page. Do you have banners on other pages?

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Hello,

We are not the developers of the Polylang plugin. We are theme developers and can help you with theme options only. Contact plugin author to get help with plugin settings.

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Hello,

Ajax search includes both result http://prntscr.com/p0s5ke
Once you press enter you go to shop archive page that could display only products results. It’s possible to redirect to blog archive page http://prntscr.com/p0s73m and you’ll see the posts result. Products and pages are 2 different post types that have different design to they can’t be mixed on the 1 page.

Regards

Hello,

Unfortunately, there is no such option in our theme. Try to look for third-party plugin to implement this.

Regards

Hello,

Unfortunately, WPbakery does not have any other advanced options to adjust the mobile layout.

We are working on new version of XStore theme that will remove Redux framework for the options and it also will speed up the site, check the updated demo, for example, https://xstore.8theme.com/
If you want we could send you beta version for test. Let me know.

Regards

Hello,

To activate theme your server should send the request to our server, our server checks the request and sends the response. Your server should get the response. But seems it did not work before because of some limits. If your server confirmed that they don’t have any limits for this procedure then you can update theme using FTP https://www.8theme.com/demo/docs/legenda/Theme_Update and then activate the theme. But if your server still has limits and does not allow outgoing connects or our server IP is not available from your server then you won’t be able to activate theme and we can do nothing. We can only give you a refund.

Besides, 4.0 is a major update that’s why we would recommend you to create a staging site (full copy of the existing one) and update theme there first. If everything is ok (including activation) then you’ll be able to update production site.

Regards

Hello,

You are welcome.

Regards

Hello,

Probably you did not update all the files of the theme because once we enabled the new version of the core plugin we got a fatal error that was related to code of the old version, we checked the files and out of date code was there, it is not possible if files would have been updated.
We have re-uploaded the new version of theme and there are no errors after that.

Regards

Hello,

We don’t need access to your account on Godaddy. Just create FTP user, pass and provide us with FTP host, FTP user and FTP pass. If you don’t have this information contact your hosting provider to get it.

Regards

Hello,

1) We also need access to your WP Dashboard
2) We can’t connect to your FTP
Error: Authentication failed.
Error: Critical error: Could not connect to server

Regards

Hello,

I found that your problem may appear with a slow connection. Then page requires more time to initialize the carousel and its height, that’s why you may face a white gap below for a few seconds.
We tried another element that has option of the fixed height for the carousel. Check now.

Regards

Hello,

What browser do you use?
Use chrome inspector and check what errors do you have in console http://prntscr.com/oypjyc

Regards

Hello,

Oh, it was replaced by the new one. Thank you very much. Feel free to contact us if you need anything else.

Regards

Hello,

1) We are not sure about these things for the SEO, we are not SEO experts, just theme developers, it’s a different area a little bit. So, it would be better to ask the person who works with SEO.

2)This issue could be related to Max Input vars limit. Contact your hosting provider to increase this limit to 3000 or 5000 and check the saving of the menu again.

Regards