Hello,

You gave us access to empty FTP directory http://prntscr.com/p3vfsx
We need access to your WP installation. Also, provide us with server error logs. Do you have errors there?

Regards

Hello,

Problem was caused by the language of your user http://prntscr.com/p3uz8t It was English, so you saw the English text in that popup because translation for the other language did not apply.

Regards

Hello,

1) We see that core plugin is out of date http://prntscr.com/p3ubq5 We need to update plugin to appropriate version. Provide us with FTP access to your site to allow us to proceed with this. After that we’ll be able to study the problem.

2) You are using child theme and I suppose you made changes there. Do you have problems with search when the parent theme is enabled?

Regards

Hello,

We tried to edit the home page https://gyazo.com/03da033c2eca07895dd322f2b49da068 and did not face any errors https://gyazo.com/f142d6d5d453649e3db1a6fc2130553f
Only if we try to adit About us 3 page.

Could you ask the hosting provider about server error logs and provide us with list of the latest errors if you have them.

Regards

Hello,

We don’t speak Spanish and we would be very grateful if you could write in English to avoid misunderstanding using the translator from our side.

Provide us with link to your site. We’ll check what exactly is wrong. Our demo content includes products, posts, projects with placeholders, home page, slider, theme options. Also, you can import additional pages like contacts, about us using Theme Options > Import demos http://prntscr.com/p3ny1r and add them to menu.

Regards

Hello,

We have passed your issue to our developers. They will be able to check the problem on Monday. Sorry for this delay.

Regards

Hello,

1) What options are you trying to save? We don’t see issues with saving https://gyazo.com/122c75a1741a36c3318f4171ee124a34
2) Check the server error logs. Seems you still have some issue with the permissions because we can see the 403 error in the console during saving of the translation file https://prnt.sc/p2rb9i Contact your hosting provider to clarify the situation because this issue is not related to our theme but to server setting.

Regards

Hello,

Glad to hear that you sorted out. Feel free to contact us if you need any further assistance.

Regards

Hello,

You can find the latest version of theme on ThemeForest or go to Dashboard > Updates > click Force check button and update theme and core plugin. Before update from version 5.6 we would recommend you to install and activate Kirki framework plugin (Plugins > Add new > search for Kirki) and of course do the backup of the Database just in case.

We have enabled Page cache and Minification in Performance > General. After that go to Performance > Minify > enable also HTML Minification. If you use all the same plugins as on the test site you should not face any problems after cache plugin installation and enabling of the minification.

Check the site after update and cache plugin installation from the incognito mode because caching is disabled for the admin user to make sure that everything is ok.

Regards

Hello,

We have made changes in the XStore core plugin and updated your site to version 6.0.1 of the XStore theme and 1.3.1 of the core plugin. The new version includes fix of this issue.

Regards

Hello,

1) I have just updated the theme to version 6.0.1 and XStore core plugin to version 1.3.1
2) Installed cache plugin – W3 Total cache, enabled page cache, enabled minification options for the HTML, CSS, JS in plugin settings.
That’s all.

Regards

Hello,

Add the following code to Theme Options > Custom CSS

.item-design-mega-menu .nav-sublist-dropdown:before {
    content: '';
    width: 100%;
    height: 45px;
    position: absolute;
    top: -45px;
}

Regards

Hello,

Compare 2 sites http://prntscr.com/p2aywq and http://prntscr.com/p2az1w and you’ll understand the difference.

Regards

Hello,

Our demo uses the updated version of our theme http://prntscr.com/p2apq1
If this code does not work on your site provide us with link and we’ll check.

Regards

Hello,

You are welcome.

Regards