Checkout Page & Process - by - on WordPress WooCommerce support

This topic has 6 replies, 3 voices, and was last updated 4 years, 9 months ago ago by Olga Barlow

  • Avatar:
    Inactive
    August 29, 2019 at 18:57

    I am having trouble with customers on my websites double clicking the checkout button and it is charging them twice. Is there a way to prevent this from happening?

    I have installed a drop down shipping display. It has broken the “Your Order” sidebar as seen in the screen shot.

    5 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 30, 2019 at 08:03

    Hello,

    Please describe the mentioned problems in more details with screenshots. You can use Lightshot screenshot tool https://app.prntscr.com/en/index.html to share screenshots, it creates a link to the image and you will just send us that link.
    Also, provide temporary wp-admin access in the Private Content area – http://prntscr.com/ozha0k

    Regards

    Avatar:
    Inactive
    August 30, 2019 at 18:00

    https://files.slack.com/files-pri/T811V1R8W-FMJK1EU4A/screen_shot_2019-08-28_at_10.08.09_am.png

    I hope this link works

    If not you can select a product and go to the check out screen to see the problem http://www.pro-cure.com/checkout/

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 31, 2019 at 09:12

    Hello,

    I can’t see the screenshot – http://prntscr.com/ozxpuo
    Please describe both problems in more details.
    Do you have problems only when our theme is activated or with the default Storefront theme too?

    Regards

    Avatar:
    Inactive
    September 3, 2019 at 15:52

    https://prntscr.com/p19pax

    I have implemented a woo commerce drop down shipping display. It seems to have broken the container. You can see this option after you have entered an address and it pulls the drop down list options.

    The second problem is when a customer uses the checkout button. The website will stall or give a moment and it makes the customer feel as if they haven’t checked out. They then click the button again and get double charged in the process.

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    September 4, 2019 at 09:50

    Hello,

    1) Fixed.
    2) Site performance depends not just on theme. If problem with the payment depends on the site speed try to optimize and speed up the site to avoid stalling. We have changed the cache plugin from WP Fastest Cache to W3 Total Cache and improved the site speed a little bit. Proceed with other optimization options: images optimization, remove all the unnecessary plugins etc. If you need help with site optimization you can submit a request to WPKraken team.

    Regards

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