Return to previous page

Banner Links Lost after update to 6.0.1 - by darryls

This topic has 10 replies, 3 voices, and was last updated 4 years, 7 months ago ago by Rose Tyler

darryls

Participant

August 31, 2019 at 21:17

Hi there-

I’ve updated everything to the enth degree on our site and now we’re finding that the links in our banners were deleted upon updating Royal to 6.0.1. Royal Core is 1.1.1

The images remain but no more links exist in the Banner element of VC/WP Bakery.

Please give me a fix as I don’t relish adding all those links back, of which there are numerous.

Thanks a bunch!
Mari (web designer)

Please, contact administrator
for this information.

#220512 Copied Theme version: 6.0.1 WooCommerce version: 3.7.0

9 Answers

Rose Tyler

Support staff

September 1, 2019 at 10:46

Hello,

The update should not remove links from banners.
What version of the theme did you use before the update?
Please describe the problem in more details with screenshots. Also, provide temporary wp-admin and FTP access, so we can take a closer look.
You can use Lightshot screenshot tool https://app.prntscr.com/en/index.html to share screenshots, it creates a link to the image and you will just send us that link.

Regards

#220522 Copied

darryls

Participant

September 1, 2019 at 22:51

Hi and thanks.

After years of the site using an old, old version, I updated to 6.0 in July, then to 6.0.1 just last week. Somewhere in between the links were lost.

We are also having continued issues with the Canada Post plugin for WooCommerce, but I don’t think that’s related.

Please tell me what you think.
cheers,
Mari

Please contact administrator
for this information.

#220567 Copied

Rose Tyler

Support staff

September 2, 2019 at 11:14

Hello,

Before update the link field was a simple input without options, after the update we have improved the option to allow users open link in a new tab etc http://prntscr.com/p0nu24 but you need to re-add links using this updated link button.

Regards

#220580 Copied

darryls

Participant

September 2, 2019 at 20:06

Hi-

So what your saying is your new update stripped out the links on these banners and that I now have to re-add them one by one?

I’ve counted 26 of them. That should take me about 3 hours since I didn’t build the site.

If I reverted back to the previous version would that bring back the links?

Thanks.
Mari

#220599 Copied

Olga Barlow

Support staff

September 3, 2019 at 09:24

Hello,

Actually, links were not removed from the code but they need some attribute now http://prntscr.com/p13f5g
We have updated all the links for the home page. Do you have banners on other pages?

Regards

#220604 Copied

darryls

Participant

September 4, 2019 at 16:08

Oh, thank you! I tried to recreate the code you showed in the image but it didn’t work for me.

We do have more links on the attached pages. If you could fix them, that would be awesome!

Thanks!
Mari

Please contact administrator
for this information.

#220780 Copied

Olga Barlow

Support staff

September 4, 2019 at 16:25

Hello,

Done.

Regards

#220783 Copied

darryls

Participant

September 13, 2019 at 01:12

Thank you!!!!

#221304 Copied

Rose Tyler

Support staff

September 13, 2019 at 07:04

You’re welcome!

Regards

#221309 Copied
Viewing 10 results - 1 through 10 (of 10 total)