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CMS has been updated to a block editor – Need to be reversed to its previous sta

This topic has 8 replies, 3 voices, and was last updated 4 years, 7 months ago ago by Rose Tyler

domainstar

Participant

September 4, 2019 at 10:35

Hey Support,

After an WordPress update the CMS has been transformed into a simple block editor. Can you please reverse this change?

Thanks,
Pavlos

#220684 Copied Theme version: Version 4.28

7 Answers

Olga Barlow

Support staff

September 4, 2019 at 10:36

Hello,

What version of WPBakery plugin do you use?

Regards

#220685 Copied

domainstar

Participant

September 5, 2019 at 08:20

Hey Olga,

We are using the WPBakery Page Builder 5.5.

Thanks,
PD

#220819 Copied

Rose Tyler

Support staff

September 5, 2019 at 09:20

Hello,

Update WPBakery Page Builder plugin and disable the Gutenberg – https://xstore.helpscoutdocs.com/article/37-plugins-update
https://xstore.helpscoutdocs.com/article/101-wpbakery-page-builder

Regards

#220820 Copied

domainstar

Participant

September 5, 2019 at 09:51

Hey olga,

My bad – the version is 5.5.2. How should i proceed?

Can you please do this for me?

#220824 Copied

domainstar

Participant

September 5, 2019 at 10:19

Hey,

The plugins have been updated and it fucked the whole website!

Can you please revert this back to as it was???

#220825 Copied

domainstar

Participant

September 5, 2019 at 12:02

Are you here? I did what you told me and now the website got fucked up!!!

Please answer asap to solve this issue!

#220828 Copied

Rose Tyler

Support staff

September 5, 2019 at 12:20

Hello,

Update of WPBakery Page Builder plugin can’t create problems.
Have you updated Core plugin? Looks like you updated the XStore Core plugin but did not update the theme. Before every core plugin update, we would recommend you to check the changelog https://xstore.8theme.com/update-history/ and you’ll find that you need to update not just XStore Core plugin but XStore theme first. Any core plugin update requires the theme update to the latest version before the plugin update.
Because you are using a very old version of the theme, it would be better to downgrade the Core plugin. Then create a staging site (full copy of the existing one) and do all updates there first.
If you need our assistance, provide temporary wp-admin and FTP access.
As mentioned in our documentation, do not forget about backup – https://xstore.helpscoutdocs.com/article/63-theme-update

Regards

#220829 Copied
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