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Enabling Smart Manager and Smart Product Viewer caused the website problem.

This topic has 13 replies, 3 voices, and was last updated 4 years, 7 months ago ago by Olga Barlow

BORNOS

Participant

August 26, 2019 at 13:22

Hello there,
by enabling Smart Manager and Smart Product Viewer the theme crashed.
this is for the second time that the theme crashed by starting use of a plugin.
Please help soon.
if you think that I have not installed the theme correctly please let me know what to do.
if you suggest to reinstall or anything I am open to that because now I don’t have any user or customer.
Thanks in advance.
Navid

#220076 Copied Theme version: 5.5.2 WooCommerce version: 3.7.0

12 Answers

BORNOS

Participant

August 27, 2019 at 06:52

#220109 Copied

BORNOS

Participant

August 27, 2019 at 07:05

Why there is too many hours of delay for answering?! it cause me financial loss!!
Don’t you consider the down time!?
Let me know if I shouldn’t ask.

#220110 Copied

Olga Barlow

Support staff

August 27, 2019 at 17:37

Hello,

Take our apologies for the delay. It’s related to a number of requests that we got from our users.

You used the Product element on the page http://prntscr.com/oy95fq but did not choose the product to show it caused the fatal error on the frontend. If you use Massive Addons element for the products or categories make sure that you chose the products or categories in the list that you want to show.

Regards

#220164 Copied

BORNOS

Participant

August 28, 2019 at 07:54

Many thanks for the answer, what did you do to fix it?
Please let me know how to do the same while I can not reach you, the delay will cause me financial loss for website busy time and I will lose customer, so if I got access teach me to fix these kind of trouble. I have so many users working on UI so this bug is not avoidable and may happen again although I’ll warn them all about what you mentioned.
what should I do if it happened again?
this time I ran the setup of the theme and it did not work either.
meanwhile I wanted to ask you please take a close look at the site and let me know if I installed the theme correctly and I am using its complete ability and nest performance.
Thanks.
Navid.

#220229 Copied

Olga Barlow

Support staff

August 28, 2019 at 09:43

Hello,

Just go to Pages > edit page where you faced this error. Find Product element in the page content and either remove it or edit the element and choose the product that you want to show there http://prntscr.com/oy95fq

Regards

#220237 Copied

BORNOS

Participant

August 31, 2019 at 07:02

Hello there,
would you please let me know where can I remove or modify these elements?
thanks in advance.
FREE WORDLWIDE DELIVERY
Lorem ipsum dolor sit amet, consectetu adipiscing elit, sed eiusmod lorem tempor incididunt.
or
24/7 SUPPORT CENTER
Lorem ipsum dolor sit amet, consectetu adipiscing elit, sed eiusmod lorem tempor incididunt.
or more importantly this one:
you can ad anything here from theme option. read more

I search alot but I coudn’t fine the options of these.
Thanks in advance.
best regards.
Navid

#220491 Copied

Rose Tyler

Support staff

August 31, 2019 at 09:04

Hello,

Go to Appearance > Widgets > After the products area, you can delete content from this area or edit the content of the mentioned static block.
https://xstore.helpscoutdocs.com/article/47-static-blocks
https://xstore.helpscoutdocs.com/article/48-widgets-custom-widget-areas

Regards

#220497 Copied

BORNOS

Participant

September 2, 2019 at 12:29

god willing for the last question about UI, please let me know how to change the default slider.
Thanks in advance
Navid

#220581 Copied

Olga Barlow

Support staff

September 2, 2019 at 14:55

Hello,

Do you use the default version of the theme http://prntscr.com/p0rf74 ? Go to Pages > edit front page > edit the Slider items http://prntscr.com/p0rfo0

Regards

#220586 Copied

BORNOS

Participant

September 3, 2019 at 13:45

Hello, I have a serious trouble, the Thanks page which is order received return 404:
https://bornosmode.org/checkout/order-received/9691/?key=wc_order_RUm6sGAWuswpd
please help, my costumers do not see their order submitted but the order is shown at the back-end.
Thank you very much in advance.

#220613 Copied

BORNOS

Participant

September 3, 2019 at 14:25

on this page I get the same error (404) too:
https://bornosmode.org/my-account/edit-address/

#220616 Copied

Olga Barlow

Support staff

September 3, 2019 at 17:25

Hello,

Go to Settings > Permalinks > choose the Post name type instead of Plain http://prntscr.com/p1b98z Also, contact your hosting provider and make sure that your server settings suit the Post name type of the permalinks.

Regards

#220627 Copied
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