Hello,

We have passed your topic to our developers for detailed investigation. Once the support department gets the answer I’ll inform you. By the way, could you provide Dashboard and FTP access to your site if they are able to improve the speed directly on your site?

Regards

Hello,

1) Probably you made some changes in child theme files (woocommerce files or functions.php) that rises the js errors, you can check the console http://prntscr.com/p4o647 and causes problem with the WPBakery scripts. Also, why have you copied such many woocommerce files to child theme http://prntscr.com/p4o6mp Did you make changes in all these files? Child theme should include only files that were changed.

2) Are you trying to use the custom widget area for the simple page and add the WooCommerce filters there? As we know WooCommerce filters never worked out of the shop or WooCommerce archive page, so I don’t think that this could be related to theme update.
Contact plugin author and get the confirmation that plugin filter works also for non-WooComerce (simple) pages our of the Shop sidebar or Shop filters area(these areas was created for the shop page and product categories) and test with the default WP theme that it really works.

3) What custom code does not work? We checked the first rule for the p tag and don’t see problem http://prntscr.com/p4o4uj So, tell me what code does not work to check and tell you why.

Regards

Hello,

1) We never cropped the Instagram images. Our widget displays the images that uploaded Instagram user, if he used square images you’ll see the square images, if he uploaded portrait or landscape images then you’ll get them.

2) Instagram changed their API and they are blocking all the widgets that do not use the official Instagram API with user token now. We can do nothing and have to update Instagram widget and element according to their requirements.

Regards

Hello,

You have a number of the third-party plugins enabled, not just the bundled plugins. Could your hosting clarify which plugin maximizes the resource limit? We’ll give you refund if your hosting provider could provide what queries or any other more clear information about plugins that cause issue to make sure that these plugins really related to our theme.

Regards

Hello,

1) No, you did not. I checked the settings and language was English http://prntscr.com/p4lwpp Once I changed the language everything is ok https://gyazo.com/0726069b0ac75c02ca4282fbed6de7b6

2) By default the default WordPress widget searches by posts and pages. If you want to include custom post types to the search result you can do this using third-party plugin or the additional customization of the default search widget.

If you use the third-party plugin enable the default WP theme and make sure that it works with the default theme and your custom post type. If it does not work with the default theme contact plugin author. Maybe you just missed some option. Let me know if that plugin does not work with our theme only and works fine with the default theme.

Regards

Hello,

1) Do you have these problems with parent theme or with child theme only?
2) You are using Cloudflare CDN and cache plugins. Did you clear all the caches?

Regards

Hello,

We’d love to help you optimize your site but that is outside the scope of our support. I can give you just the main tips but every site is individual.
General site speed depends on many factors. Below you’ll find the main of them

1) Plugins. When you have multiple plugins installed and activated on your site, it can slow it down. So, please, keep enabled only those plugins that you really need for the correct functioning of your site and disable all the plugin that you don’t use. The more plugins you use, the slower it will be.

2) Caching. The most important part of optimizing your site is caching. Combine cached page with gzip compression to get better results. We recommend using W3 Total Cache. Read the beginners guide to setting up W3 Total Cache plugin https://premium.wpmudev.org/blog/w3-total-cache-settings/
Also, a very good plugin is WP Rocket, but it’s paid.

3) Images. Use optimized images only otherwise you will have big images and slow loading time. Do not upload larger images than what is needed. When you use image editing tool like Photoshop don’t save images without using the option “Save For Web”.
There are different ways on how to compress images. Use special services or WordPress plugins to optimize your images for decreased loading times:
– tinypng.com
– Compressor.io
– Kraken.io
– Ewww Image Optimizer
– Smush Image Compression and Optimization plugin

4) Server/Hosting.
Sometimes slow speed can be a result of your hosting service. If you have checked the above items and the site is still slow, the most likely it is a server/hosting issue. Contact your host and discuss it with them. Because even with the default WP theme site speed could be slow.

In case you need professional help with site optimization you may contact WPKraken team, we don’t have optimization experts because that is outside the scope of our support.

Regards

Hello,

You are welcome.

Regards

Hello,

What about server error logs?

Regards

Hello,

Seems I did not explain to you very well. WordPress allows choosing the default language in Settings > General, that language is the main backend and frontend language for all the users.
But WordPress also allows the user to change the language for his profile only in Users > Your profile http://prntscr.com/p45jhx Then only for his profile will be enabled the different language, this option won’t affect the site language for all the other users.

So, 1) Check the main site language in Settings > General and choose Deutsch 2) also check your profile language in Users > Your profile > and choose Deutsch.

Regards

Hello,

WP Rocket is a great plugin and many of our customers use it. Our theme includes lazy loading for the images, so that option won’t be very useful for you but in general that plugin works very good.

Regards

Hello,

Then go to Theme Options > Header > Header layout > Header banner position > under the header http://prntscr.com/p3wq6j
After that go to Appearance > Widgets > add the Revolution slider to Header banner widget area and add the page id where you want to show it http://prntscr.com/p3wrbx

Regards

Hello,

There is no any issue with the columns settings on the home page https://gyazo.com/8e55e7adfee112ab42e77c2a4f62a209 but the about us page has this issue. Looks like some element on that page causes the issue. So, please, check the server error logs. Do you have any errors there? Provide screenshot of the latest errors that you have there.

Regards

Hello,

1) If you use version 6.0 of our theme and core plugin 1.3 you should not face problems after XStore update to 6.0.1 and core plugin to 1.3.1 because it’s a minor update.

2) Go to Users > Your profile and make sure that the language of your user is the same as the main site language. If you use English there you may face untranslated text.

Regards

Hello,

By default Single product page inherits the breadcrumbs type of the archive(shop) page.
I would recommend you to use the Shop page banner area and slider shortcode to show it on the shop page http://prntscr.com/p3vs2q instead of using slider in the breadcrumbs then single product won’t have slider.

Regards