PHP 7.2 Issues with Xstore 6.01 - by Gwen

This topic has 16 replies, 3 voices, and was last updated 4 years, 5 months ago ago by Olga Barlow

  • Avatar: Gwen
    Gwen
    Participant
    September 7, 2019 at 08:25

    Hi 8theme!

    I updated our site to Store 6.01 this morning and since then my webhost has been complaining that I’m using all my hosting resources (CPU specifically). We’d seen no issues previously (and the site is not launched to the public).

    We downgraded the php version to php5 (can’t remember the exact version) and had no problems with CPU usage. Upon returning to php7 the cpu usage of the site jumped and used all available resources and crashed.

    I’ve tried turning off the XStore theme and the CPU usage does not spike.

    For us at this point XStore is now unusable since the update.

    Yellow Pencil was also requested with the new update. I know this may be causing the issues however the webhost doesn’t keep processing logs to help me out to isolate the exact cause.

    Any help would be appreciated. It’s looking like a function in the XStore (or Yellow Pencil) code is overacting with php7.

    Cheers,
    Gwen.

    15 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 7, 2019 at 16:01

    Hello,

    Please provide us with temporary access and screenshots.
    Use Lightshot screenshot tool https://app.prntscr.com/en/index.html to share screenshots, it creates a link to the image and you will just send us that link.

    Regards

    Avatar: Gwen
    Gwen
    Participant
    September 8, 2019 at 10:44

    Please see private message

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 8, 2019 at 14:46

    Hello,

    Please provide FTP access also + screenshots from your hosting or any other images that will help us to investigate and solve the problem.
    Our technicians will be able to check your site on Monday, due to weekends.

    Regards

    Avatar: Gwen
    Gwen
    Participant
    September 9, 2019 at 11:09

    Please see access and screen shots

    Please contact administrator
    for this information.
    Avatar: Gwen
    Gwen
    Participant
    September 9, 2019 at 11:47

    Additional screen shots

    https://prnt.sc/p3q1ks <-- deleting a page
    https://prnt.sc/p3q1vb <-- Resources Result
    https://prnt.sc/p3q2cr <-- 21 process running to delete the page???

    Please contact administrator
    for this information.
    Avatar: Gwen
    Gwen
    Participant
    September 9, 2019 at 11:47

    And then – crash https://prnt.sc/p3q372

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    September 9, 2019 at 17:22

    Hello,

    You gave us access to empty FTP directory http://prntscr.com/p3vfsx
    We need access to your WP installation. Also, provide us with server error logs. Do you have errors there?

    Regards

    Avatar: Gwen
    Gwen
    Participant
    September 10, 2019 at 09:20

    Please use access given previously – you should have access now?

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    September 10, 2019 at 11:11

    Hello,

    What about server error logs?

    Regards

    Avatar: Gwen
    Gwen
    Participant
    September 11, 2019 at 00:43

    I have enabled error logs – you should be able to see them?

    Avatar: Gwen
    Gwen
    Participant
    September 11, 2019 at 00:44

    Also, do you recommend installing latest theme update?

    Avatar: Gwen
    Gwen
    Participant
    September 11, 2019 at 01:26

    https://prnt.sc/p4hwwy <- after installing updated https://prnt.sc/p4hxda <- no update available.

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    September 11, 2019 at 11:19

    Hello,

    Check the updates for theme and plugins from the Update area https://gyazo.com/7c8c21171e277e68469e9ba1d889b9a2

    We checked the debug log file and see notices only from third-party plugins that you use http://prntscr.com/p4nzs1 Any error from our theme. Contact plugin authors to fix the problems.

    Regards

    Avatar: Gwen
    Gwen
    Participant
    September 16, 2019 at 12:43

    More issues… All I am doing right now is changing text in theme options… XStore/Theme Options
    https://prnt.sc/p6r2wg
    https://prnt.sc/p6r483

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    September 16, 2019 at 15:34

    Hello,

    We would like to help you but we don’t see any PHP errors or something that could guide us why your site requires such a lot of resources.
    We found Slow queries from the Subscriptio plugin https://prnt.sc/p6tr89 Do you have products with the subscriptions? Do you use that plugin or keep that plugin just in case? If you don’t use the functionality of the plugin then disable it.
    Also, could you contact your hosting provider and ask them if they have any detailed reports what requests (from what plugins or theme requests) cause such problem with your memory because we don’t have an idea what could be the reason of that problem. We want to help you but checked theme options and don’t have an idea why this happens. We are ready even to give you refund if you think that our theme is the main problem of this.

    Regards

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