Options can no longer be changed after font upload attempt.

This topic has 12 replies, 5 voices, and was last updated 4 years, 8 months ago ago by Rose Tyler

  • Avatar: alteredpages
    alteredpages
    Participant
    September 9, 2019 at 20:58

    Hi,
    After trying to upload a font to my website I am being emailed with a site Technical issue involving the options page. All of my options are greyed out and I cant change any of the theme options now.
    This is the error that wordpress has emailed to me:
    Error Details
    =============
    An error of type E_ERROR was caused in line 147 of the file /home/madcowvaping/public_html/wp-content/themes/woopress/framework/options-framework/extensions/fonts_uploader/fonts_uploader/field_fonts_uploader.php. Error message: Call to undefined function etheme_file_exists()

    I have no javascript errors or any other information to give you.

    Please help my site looks like rubbish and i’m losing customers.

    11 Answers
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    September 10, 2019 at 09:59

    Hello,

    Provide us with Dashboard and FTP access to your site and we’ll do our best to help you ASAP.

    Regards

    Avatar: alteredpages
    alteredpages
    Participant
    September 10, 2019 at 18:06

    Here is the info you asked for

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 11, 2019 at 14:40

    Hello,

    Fixed. Please check now.

    Regards

    Avatar: alteredpages
    alteredpages
    Participant
    September 11, 2019 at 16:16

    Hi Rose,

    Thank you for the help. How did this happen incase I get the same problem again?

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 12, 2019 at 07:37

    Hello,

    Our developers did changes in theme files. The fix will be included in the next update of the theme.

    Regards

    Avatar: uuddtodd
    uuddtodd
    Participant
    September 16, 2019 at 08:39

    i’ve just had a similar problem. can you tell me how to fix it myself? i deleted the font from the server in case that was the problem but that didn’t work. I can open up the theme file and make a change if need be. would rather not lose all my settings by uninstalling everything, but also don’t want to give ftp access to my server.

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    September 16, 2019 at 09:25

    Hello, @ uuddtodd

    We have sent you file to fix the problem to your registration email.
    By the way, we don’t need access to all your FTP files, just to wp-content folder to be able to make changes in theme and core plugin files if it’s needed, so you can create a temporary user in future with access to that directory only and remove it once problem is fixed.

    Regards

    Avatar: uuddtodd
    uuddtodd
    Participant
    September 16, 2019 at 18:04

    outstanding, thank you! sorry. i’m very new to this. i’ve developed a couple wordpress themes and done a lot of front end development, but never tried to implement someone else’s product. it’s very different doing everything in the console instead of through code.

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    September 16, 2019 at 22:15

    Hello,

    You are welcome. Feel free to submit topic if you need anything else.

    Regards

    Avatar: Ibrahim_Shah
    Ibrahim Shah
    Participant
    October 15, 2019 at 18:37

    I am having the same issue, I just tried to upload custom font and and all the theme options are disabled now , can some one please help me ASAP.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 16, 2019 at 07:36

    Hello, Ibrahim_Shah

    Sorry for the inconvenience. We’ve sent theme-functions.php file by email, that will fix the problem.
    If you have any other questions, please submit a new topic, provide URL of your site and you will get help ASAP.

    Regards

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