Hello,

Provide Dashboard access to your site, we’ll check where that code is placed.

Regards

Hello,

Provide us with Dashboard access to your site to check the Instagram settings.
Do you show the Instagram feeds by the user or by hashtag? If you use hashtag did you use the # symbol before the hashtag? Remove it because it’s not needed after the update.

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Hello,

We have checked your products page and see the pagination http://prntscr.com/p6ojx0
Could you describe your problem in more details, please? Maybe provide screenshots for better understanding.

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Hello,

1) Don’t place translation files to wp-content/themes/woopress/languages folder, you will lose them after theme update. Use /wp-content/languages/themes folder instead.

2) Translation of the portfolio filter is located in WooPress core plugin translation files http://prntscr.com/p6o8v6

Regards

Hello,

1) Here you can find the detailed information about Essential grid plugin https://codecanyon.net/item/essential-grid-wordpress-plugin/7563340

2) If you can’t activate plugin then either it was not installed correctly or your server has some limits and plugin activation calls the fatal error. Provide us with Dashboard and FTP access to your site to check and help you.

Regards

Hello,

You are welcome.

Regards

Hello,

You are welcome.

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Hello,

Cart page is not included in demo content because it’s WooCommerce page. Go to WooCommerce > Status > Tools > press Import pages button to import default WooCommerce pages.

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Hello,

Go to Theme Options > Footer > Footer Styling > background color.

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Hello,

We checked your site and found not good gtmetrix results.
1) Contact your admin and ask to fix these issues with redirects http://prntscr.com/p5qwfg
2) Loading of your images is too slow http://prntscr.com/p5r135 Try to disable the CDN at all and study the reason of such a slow loading of your images.
3) Check the list of third-party plugins that are activated. Make sure that you really need every plugin and disable those you don’t use. Every additional plugin slows down the site. For example, our theme includes the variation swatches https://www.8theme.com/documentation/docs/variation-swatches/ but you have installed and activated 2 additional plugins http://prntscr.com/p5rckr Why?
Global problems with the site speed (that depends not just on theme but on server, plugins you use etc) cause your problem for the mobile because it takes a long time to load images and you see the white space.
4) You are using 3 Revolution sliders on the page, check if you really need all these 3 sliders or maybe you’ll be able to replace sliders by the elements.
5) So, try to optimize your site loading and this should fix the problem with the mobile device.

Regards

Hello,

Provide us access to your Dashboard to check.

Regards

Hello,

The only difference is product images and titles https://gyazo.com/7da2a6320ca3118159084588f9d9c348
If you plan to build your own site go to Products > edit/add products with your own product images and titles. All the other things – layout, hover type, colors are the same as on the demo.

Regards

Hello,

We have imported Theme Options manually. But we found that your server has some limited permissions and it blocks customizer editor http://prntscr.com/p5m037
Could you, please, contact your hosting provider to fix this issue?

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Hello,

Could you, please, login to your Cloudflare account to allow us to clear cache while we trying some changes http://prntscr.com/p5ewsf and also provide FTP access to your site?

Regards

Hello,

There is no such option at this moment. But we are working on header builder for our theme and plan to release it soon. There will be option to change the search type.

Regards