I am trying to activate the electronics demo version on my website but with no success. It says that it’s activated but when I check the website the default theme is still there.
Also, the purchase code does not work when I add it.
Thank youTheme version: Xstore
Could you, please, provide FTP access to your site to check the problem in more details?
here are the credentials
Probably the problem is related to some permission of your server because we found that we can’t even open the ThemeOptions in customizer because get 403 page. We use Kirki plugin to implement theme options for our theme and bg field of this plugin is the reason of the 403 page. We created the request to plugin author about this problem https://github.com/aristath/kirki/issues/2256 , waiting for his answer.
Sorry for this inconvenience. Looks it’s some conflict between Kirki framework and server permissions.
We’ll inform you once get the answer.
Any news here?
I really need to work on developing the website.
Follow the link, the author did not give any answer.
Could you, please, contact your hosting provider and ask if they could check the permissions because seems some requests are locked http://prntscr.com/p5ndib from their side?
Could you please be more specific about the hosting? What should they do / activate?
On the same hosting I have another website with these theme and everything is ok.
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